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March 2024 by Sandra Andrade
Everyone is very helpful at Sam's Pharmacy. Great place for vaccines.
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March 2024 by Kathy B
The female pharmacist was very nice & helpful. The pharmacy has been out of my prescription for over a month (back ordered)
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February 2024 by Gia G.
If I could give a half of a star review I would. I use to pick up my son's prescriptions from Sam Club Pharmacy until they made a mistake on my son's medicine. The first time they some ended up giving my son a lower dosage in medicine that is used for his muscle tone due to my son having Cerebral Palsy. The dosage that they gave him was 10 times lower than what he normally takes, when I realized the mistake my son had already been taking the medicine for a week. The lower dosage caused my son to have a seizure. When I informed them of the mistake they responded with the doctor must have sent in a new prescription, I thought that was odd because my son's doctor never mentioned anything of the sort on our last visit. So I checked with his doctor and she confirmed that she didn't change the dosage. Once I her that information, all she said was sorry. It was my fault to continue to keep any prescriptions there after that, but I decided to give them another chance. The most recent time was when I picked up my son's emergency seizure medication and on the label it says the syringe must be set and locked to the correct dosage by the pharmacist, which wasn't done. How do I know? My son had a seizure a few days afterwards and I noticed it wasn't locked so if I wasn't paying attention I could've given my son the incorrect dosage. Again I informed the Pharmacist what happened and all she could say is sorry. Well, I'm not going to let them play with my son's medication like that again for a third time, so I transferred my prescription elsewhere.
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June 2023 by Grace K.
Sam's club has a lot in their inventory especially their snack aisles. Snacks on snacks and for days! Clean and the lines aren't always long. They go by quick. The cashiers are quick and efficient which is always a plus.
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January 2023 by Joshua R.
This is a great membership store that provides convenient shopping with a great tech aspect of the scan and go. No more waiting in long lines, you can easily scan the food as you go and lay pay for it without having to wait in check out lines. The store is clean and the staff is very friendly. They have a full fledged pharmacy where you can get your prescriptions as well as vaccines/shots! My most recent visit was a vaccine trip and a quick pickup of dinner. Highly recommend to check it out, especially if you are feeding a larger group of people.
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July 2022 by Pao L.
Completely unprofessional, don't bother calling in for service/help you just hear hold music or ringing. Called in to 800 number and was told in store member priority.... this is after over 40+ minute on hold with no result. I will be cancelling and going to competitor. It's worth the extra cost for better service and selections.
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June 2022 by Randy C.
I can't figure out how to delete or edit my previous negative review, so this is an update. Sam's has lame customer service, but I found a workaround: if you can get to the form where you send them an email (rather than "chat" or phone), then you're actually leaving a written record that someone may actually care about. This is my earlier comment (and by waiting and leaving an email, I got full satisfaction but it shouldn't have been such an ordeal). LET ME EMPHASIZE THEY NOW GAVE ME THE $77.25 GIFT CARD I DESERVED.) "I am a renewed member after a 5-year gap and I'm simply disgusted by their lack of response to a simple stock issue. "The Gaithersburg, MD, Sam's lists a product (a 20-pack case of mock crab) as being out of stock FOR A MONTH! "Every store within 25 miles around it has it in stock but I want to go to Gaithersburg because it's the most convenient for me and I'm only in a hurry now AFTER A MONTH because I have a $45 gift card that I need to pick up in the store and it will expire in early June. "The store phone itself won't pick up after several days of trying and even the online help chat thing is unresponsive. "All they would need to do is give me a #$%#$^^& email address and I could explain the problem and they could PROBABLY TAKE CARE OF IT -- but there is no such address." COMPANIES NEED TO HAVE EMAIL ADDRESSES TO REACH THEM -- THEN THE CSR'S CAN SCREEN THE COMMENTS AND PASS THE MERITORIOUS ONES TO THE RELEVANT AUTHORITIES. One a bright note, their imitation crab is VERY good and edible/enjoyable straight out of the sealed pouch!
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May 2022 by Nikhil R.
While the store is great, the checkout process is terrible. Extremely slow and long lines whether you try to do self checkout or go to a cashier. The other bad part is the food court, which is extremely slow and doesn't have many options in stock like other Sam's Clubs. For the store itself, parking is limited but available. It's really easy to go in and find what you need. They do have some small food samples out for you throughout the store. The store is fully stocked with most things you would need, both food as well as other products.
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April 2022 by Sue C.
Parking lot isn't the best but it beats having to dodge traffic while getting your cart to the garage like at the other whole sale club nearby. I love love love the fact that the aisles are wide and the mobile check out for the most part works. You can get in and out quickly. Oh and they now have ordering kiosk at the food court so you won't have to stand in long lines.
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March 2022 by Justin Baney
one of the worst Sam's Club around under trained employees that have no clue what they're doing
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January 2022 by Mae S.
So basically I called the optometrist to make an appointment and had a hard time understanding what the man on the other line was saying. So we both misunderstood what the other was saying. But I remained polite and still tried to make the appointment. ( he had a bad tone/ attitude the entire time) Then the guy thought he hung up and I could still hear him and he exclaimed " what was that girl even trying to say, it didn't make any sense" and then I hung up. But talking s*** on people who are just seeking care is just ridiculous. Also one time had a lady worker ask me bluntly "do you even have a membership" and then forced me to show her before letting me in. I've never been questioned before and found it to be quite rude. This place sucks.
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December 2021 by Sandra L.
Ive always liked this Sam's, never had a bad experience, I love that they have the scan and go app and the prices are great for bulk items. The pharmacy staff is nice too.
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October 2021 by Anne G.
Items were left out of my online pickup order. Called customer service who said I needed to call the actual store who said I needed to come into the store for the refund and when I did they tried to give me only half of what I was charged. Very frustrating.
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September 2021 by Amy L
This is the ONLY pharmacy in my area that I've found that carries, and has offered to special order my uncommon medication for me. I appreciate them so much!
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August 2021 by Est D.
Terrance @ tire center is extremely helpful. They have huge selection of tires and they have good rebate specials and the Sams Club warranty is good. The food court area is small and the food is ok. They have self check out lines