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November 2023 by J E
The service department has always been very good however when we first started bringing the car in here the building and service bay area was a little run down. A few years ago they rebuilt the entire place and now the service area is very clean and modern looking. The staff is extremely friendly knowledgeable and quick to get you in and out. We almost never have to wait for more than 5 minutes tops.
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November 2023 by Soroosh A.
I ordered a car in June and waited FIVE MONTHS for it to be delivered. Now that it's finally delivered after five months it turns out they ordered the wrong car!!!!!! They did not provide any explanation of how this can happen and what they can do to fix it. Extremely unprofessional. This dealership has left me helpless. Do not trust them.
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August 2023 by Mark Williamson
My wife and I are shopping for two cars. A new luxury vehicle and a slightly used vehicle for our daughter. Based on recent advertising, we decided to cross shop a Lincoln Aviator to a Mazda CX-90. While the Lincoln dealership treated us very nicely, the salesperson at Rosenthal Mazda was immediately condescending and, based on some unknown criteria, decided we were not qualified to buy his cars. When I ask to test drive a CX-90, I was told, “We don’t just let anyone drive our cars”. So what is the criteria to test drive a Mazda? Why do I qualify to test drive a Lincoln, Tesla, and BMW but not a Mazda? Bottom line, this is a very low-end dealership with a sleazy salesman who prejudges people based on some unknown criteria. Don’t bother shopping here when there are other dealers that are happy to have your business!
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April 2023 by melvin marroquin
I have bought multiple cars at different dealerships, And I have to say I had the best experience in this one. I visited multiple times to see the car and Rahleak helped me every time. I found the same car at a different dealership, but Rahleak and the sales manager Amin both helped me get the best deal. Amin during the paperwork process took his time and explained every document before I signed. Which to me was very transparent. I have gone to other dealerships and they add multiple stuff to the sale and if you don’t pay attention they eat you alive, but Amin was different I will strongly recommend to visit this Mazda location if your are in the market for a Mazda. Very helpful, no sales pressure. Thank you to the both of you. I will sure come back to get my next vehicle from this dealership.
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February 2023 by Charles Haines
UNBELIEVABLE. AVOID AVOID AVOID AT ALL COSTS. Most of the 5 star reviews here seem fake/fixed. Honestly, If I could give this place zero stars, I would. First off the whole place looks shady. I was planning on buying a Mazda CX-30 from this place. I told this old, heavyset Iranian pre-owned dealer that my budget was 25k - 30k and I was open to more depending on the car. When I asked to test drive, he said "it's a new car we don't want to put miles on it". Then when I insisted I wanted to buy it, he said "appointments only." I then told him I want to see a higher model worth 31k, and I want to see the interior. He said "look through the window" and went back inside the dealership and sat down. UNBELIEVABLY HORRENDUS CUSTOMER SERVICE. It's too bad because I was going to buy the car, but clearly this place doesn't want your business. AVOID this terrible business.
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January 2023 by Bionic Buk
In the market for a Mazda, called to inquire about an MX-5 with or without Recaro seats and had the worst customer service from Rahleak. If you are not ready to buy in the moment, No help. Happy to take my business elsewhere. Thanks for saving me a trip.
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December 2022 by Daphne Allison
My car buying process was very easy from start to finish. Everything was explained thoroughly, and everyone I interacted with was kind, patient, and helpful. All my financing options were explained well and I was never pressured to make decisions quickly or when I wasn’t quite ready. Buying a car as a solo woman can be extremely daunting, but everyone at Gaithersburg Mazda treated me extremely well and I felt comfortable and confident throughout the process. Rahleak was personable and efficient for the initial sale and explained the features of my new car to me thoroughly, and Amin was knowledgeable, honest, and efficient for the financing portion. I’m extremely satisfied and would gladly recommend Gaithersburg Mazda to any prospective buyers.
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October 2022 by George Kaviladze
This experience was on another level honestly. I had an appointment for my 5k service on MX-5. Got there a few hours early and service.had everything ready to go with my paperwork pulled up. After dropping the car off I received a text message with a video link, that's a first I know Mercedes, BMW and Audi don't even do that because I've serviced those vehicles at their dealerships. The video showed my car, what was being performed, measuring brakes, tires and underneath the car with all components that are visible for leaks etc. This is an excellent idea and I didn't expect it.There is a really nice waiting room with comfortable seating and coffee while you wait. Mazda has gone upscale and it feels great!
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October 2022 by Dini McCullough Amozurrutia
I had an excellent experience at this dealership recently (after having a very negative experience at Ourisman Mazda just down the pike). I arrived late on a Friday evening and purchased a new car the next day. The sales team -- Harpreet and Rahleak -- were great, and Amir walked me through all the financing in a clear and concise way. I highly recommend this spot if you're in the market for a new car.
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August 2022 by Laura G
Avoid this dealer if you want a fair price, even given the current market. Perhaps the BBB should look into this business practice.I currently own a Volvo and was looking for a second car for someone else. Arriving at this dealership, no one was in the parking lot, it looked closed, which was odd. We found a salesman. Initially the salesman, on August 13, 2022 around 10:45am, was kind. However, after test driving the 2019 CX-5 TOURING and speaking with him about price, his behavior became arrogant and condescending. He wanted $30,000+ for this used Mazda. Out the door would have been over $34,000. We told him the price we wanted to pay which was way less than what he offered (side note: we had just came from Mazda Rockville who were asking $27,000 for a 2019 CX-5 GRAND TOURING) You can see why we were displeased with the offer. The Grand Touring is the top trim level. We asked to negotiate...he came back with $200 discount for the 2019 Mazda CX-5 Touring. I asked him why his used Mazda is priced like a used Volvo with same price and he wanted me to explain what features a Volvo has that a Mazda doesn't...Anyone that knows cars knows that this is an asinine question. You get the point. His comments about the difference between a luxury car vs a Mazda was an outlandish statement. You lost a sale for a car that has already been sitting on the lot for a month. Enjoy your overpriced Mazda.In response to owners comment: we were willing to come up to 25k, however, your salesman was unwilling to negotiate at all. 200$ discount is not a negotiation by any means. That’s sad on your part. There are other Mazda Tourings at $23,000. Therefore your response is invalid and actually does not hold up.
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July 2022 by William Hall
Service center has been remodeled and it looks amazing. Free coffee, big TV's, ample sitting room, and free car wash at the end. The most impressive part was the video I received in my email afterwards from my mechanic taking me through everything they inspected on my car. Have you ever wondered if they really did all those things that they say they do during your service visit? Well, now you have proof in video form. Gaithersburg Mazda is really miles ahead of other service centers I have visited in this area.
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June 2022 by AGeekyGuy
We traded in my wife’s 2019 CX-5 for a new 2022 CX-9 Carbon Edition. Our salesman Rahleak Restrepo was the best! I did my research and went to several other dealerships. I gave the payment my wife could afford and the numbers I worked out; which after a bit of negotiations we made a deal. He made the entire process easy and straight forward.After receiving the new car we found a few issues with the vehicle which service quickly took care of the next day. I’ve always taken my wife’s CX-5 for service here for 3 years and I’ve always had a pleasant experience. Anyone that complains about waiting, they make it so simple to make an appointment so you don’t have to wait or they will give you a loaner. The best is the record the work so you can see what they did with an explanation.
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June 2022 by Evelyn Eibling Dahlgreen
Good luck getting anyone to actually answer you. I’m going on month 2 of no answer from my sales rep. They offered me a great price on my trade but I still don’t have tags for my new car and have been blown off about the missing floor mats for as long as i’ve owned the car. when he actually answers, there’s always an excuse but no resolution. Unless some magic happens, don’t waste your breath.
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May 2022 by Aoshu Zhong
Worst service experience ever! Had to wait for the service advisor to get back from his more than one and half hour lunch break and no apology offered. Waited 3+ hours in total.
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April 2022 by wen jiang
Don’t even bother to go there or call them. they hang up the phone the moment you say you don’t Know your VIN number. Who the hell carry their VIN number. Imagine if you really have to deal with them later if there is problem. I’m glad I didn’t go there , and not recommend to any of my friends.