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September 2024 by Oleg K.
Terrible, terrible service, no any responses from towing company. ETA 60-90 minutes to pickup my car but after waited for 2 hours no one arrived. Avoid using this company at any cost!!!!! If I could I would leave zero star for the service!!!!!!
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August 2024 by Osman A.
Modern day scammers, they are hungry for money and take advantage of any situation even when you are not at fault, the clerk in the front (latino lady) is the rudest person, I am latino myself but I would never claim her, If they get your car (as they have done with mine) you will have to pay even if you have a great argument on why they shouldn't have taken your car, shady business like this should not exist, the way they "work" is pitiful and shouldn't even be legal.
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April 2024 by Wanda Hernández
This company is predatory and should be shut down. They're in the business of stealing people's money, keeping horrible and inaccurate records, and being just plain wretched.
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March 2024 by Rahwa Mulu
I must address the unjust towing of my car, which was purportedly due to a displaced permission display, despite its visibility. This permission tag is identical to those affixed to all other vehicles, known by the authorities to be valid for the apartment. Our attempts to engage with the supervisor were deliberately avoided, and their behavior was rude and disrespectful. They dismissed our concerns by citing 'business,' demonstrating unprofessionalism and disregard for fairness. Furthermore, I was unjustly charged $210 for the towing service, despite lacking sufficient justification for the fee.
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March 2024 by Kim H.
Shady people doing shady business. Expect horrible and prepare for worse. Even when you are meeting people under unfavorable conditions, you should try to not be an agile asshole. It's like they want to beat you to the punch of being nasty, steering the interaction to a negative place from the get go
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February 2024 by Simon Dastvan
When my car was towed due to a clerical mistake they worked with me in a timely and professional manner. I also was treated fairly and respectfully. I am pleased to say this is a company I rather get accidentally towed by.
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January 2024 by bgbg32100
Bad predatory towing company. Preys on people who park in lots. Damaged my car and wouldn't pay for the damage it caused. I contacted the Maryland Attorney General's office about this company.
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January 2024 by Danni Lynn
Went to get my car from this place and the lady who handles the business was very unprofessional and nonchalant. I said there are other cars with no complex sticker. She said he can't tow every car. I said that's your job. I just got the car and the complex was closed. She showed no sympathy and cursing which is a no no in business. And they drained the battery and I could even drive it.
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January 2024 by Yaba Daba
Very in polite costumer service
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December 2023 by Barry G.
Bad predatory towing company. Preys on people who park in lots. Damaged my car and wouldn't pay for the damage it caused. I contacted the Maryland Attorney General's office AND the Montgomery County Office of Consumer Protection about this company.
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November 2023 by leo spada
Avoid this company at all costs and urge your complex to find another contract with anyone else but them.The clerk refuses to do anything but take your money. They unlawfully seized my vehicle and after trying to serve a legal Demand Notice, she denied it claiming “it doesn’t have MY name on it”. She refused to take the legal document and had a disgusting demeanor until the police showed up and claimed I harassed her for recording the interaction. The cop had to explain to her that I was within my legal right to do so and that I had a document to serve. They still refused to take the document after police intervention claiming she’s not a manager/ owner or have any authority what so ever. Please file a complaint with the MoCo office of Consumer Protection, they have multiple infractions before and according to the officer on scene they have constant issues with that company and the spot on a weekly basis for similar incidents.Service: Car towing
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November 2023 by Leslie Bonilla
Not only do they not advertise their real name" invoice says Prestige AutoW and online and on site they have Prestige Towing & Recovery LLC and BBB has them listed as Prestige Parking Management, because they know people will complain online, but they my car had proper visible permits and they went and towed it. They claimed it belonged to my old car and I told them if it took two sec to look it that up but not call the complex to confirm that it was told by them to use that permit since the old car was totaled and this was the same owner. On top of they didn't use a flat bed to tow my 4 by 4 to try and damage my vehicle. Smh I will be making a complaint to the better business bureau for improper practices.On top of all this they have 20 entities listed and all are not in good standing, I am mind boggled that they are allowed to still do business.
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November 2023 by Leo S.
Avoid this company at all costs and urge your complex to find another contract with anyone else but them. The clerk refuses to do anything but take your money. They unlawfully seized my vehicle and after trying to serve a legal Demand Notice, she denied it claiming "it doesn't have MY name on it". She refused to take the legal document and had a disgusting demeanor until the police showed up and claimed I harassed her for recording the interaction. The cop had to explain to her that I was within my legal right to do so and that I had a document to serve. They still refused to take the document after police intervention claiming she's not a manager/ owner or have any authority what so ever. Please file a complaint with the MoCo office of Consumer Protection, they have multiple infractions before and according to the officer on scene they have constant issues with that company and the spot on a weekly basis for similar incidents.
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October 2023 by LilNuggetShy
Surprise surprise I’m here with the other reviews. My fiancés car got towed and we had to pay $150, they said we were parked in an owned and reserved space. Yes it is reserved but we got permission to park there as nobody owns it yet. We have 4 spaces and not ONE is owned. So some bitter random person came home one night and couldn’t find a parking space and called the tow truck on us and they took our car at 10:30pm right after we got home like they were waiting. They need to validate if you own that spot before just towing whoever they feel like!!! We have reservation stickers so if THEY don’t have one it shouldn’t be a bike tow. They do not care, desk lady is rude and very unhelpful. I called and asked for the copy of my receipt and I know she has it because we had to sign but “surprisingly” she doesn’t have it but I know she didn’t bother to check because it was from 2 weeks ago and she immediately said “I don’t think I have it here” Honestly they’re the most disgusting company around.Service: Car towing
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October 2023 by Chris Vasquez
This place is a joke. The reviews are accurate as they come. The lady working there is a racist and absolutely unprofessional. Our vehicles have been towed 3 times already!! We have our stickers/permits visible but they pretend to not see the dates. They have 1 stars as a towing company for their illegal activities. Take these people down!!! ?
