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January 2024 by Lady M B
Not the best level of service at this branch location. I am surprised that this branch is still open. The one in Rockville by the Towne Center used to be nice.
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January 2024 by Noel Bridgers
Worse customer service EVER. They are so rude and really don’t care about what you got going on. They are no help PNC it’s self sucks!
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January 2024 by Vincent Tyan
Waiting too long.
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May 2023 by Amir Ahmadi
Called, needed a teller, it was 3p and none were available. I need help getting a credible copy of my transaction history for my mortgage lender. Needed the pages stamped and signed. They said they had no idea what I was talking about and a teller would call me in the morning about it. It's been 21 hours and not heard from them. I don't need this. Switching banks
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May 2023 by Cecilia Gonzales
Taking so long .. it was two cashiers and just one was open .. I waited so long
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February 2023 by Dyclas Cortez
Horrible experience when I came to casing a government check the teller just look me twice saw the check and ask the other person and “said we cannot cashing this one for you” when the institution banking with them.
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January 2023 by Varun Bansal
Great service everytime.
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December 2022 by Andy D
Lost my debit card, Had to do a mobile check in to be seen. I hate having to check in this way. after waiting for 10 minutes and arguing about the check in process they could not get me a replacement card on the spot. waist of time PNC Hopefully I won't be a customer for long.
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August 2022 by Maureen Wilberforce
I have been a customer for the past 9 years and I went there for 2 tasks and one service issue. I needed to unlock my access to my account because I tried so many times to log in into my online bank to download my bank statements, I am about to start a new job the first week in August, since I was unemployed for 5 months with no benefits, and I needed the bank statements downloaded to my flash drive, I also wanted to find out if I could obtain a hardship loan to tide me over until my first paycheck. I read several articles online that banks are capable of providing this service to their customers.However the person (Rosa) who was assisting me couldn't even help me with anything I needed, so I made a wasted trip to the bank. I feel that as a loyal and good customer they could have at least tried to help me with one my requests. What good is a bank if they can't assist a customer during hard times. The bank look devoid of staff, the initial person who assisted me was very cold, unsmiling and very distant. Over all I experienced poor customer service.
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September 2021 by Nathan L.
DO NOT USE THE ATM. More than once I've had to use this branch's ATM and it wouldn't even let me withdraw $300! It also doesn't let you select an amount like $54 or $63, you always have to do an exact denomination. I couldn't even make a DEPOSIT into their ATM either! It took the money but then kept saying 'please put in stack of bills' which I already did! So I took the money back and left. Those ATMs are HORRIBLE.
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September 2021 by J
Emely and Korlaia were awesome and super helpful. I definitely recommend this branch!
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August 2021 by Joe G.
I have gone to this location many times and service is not as bad as some people say, actually is pretty good, that's my own experience.
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March 2021 by Jose Gutierrez
I have gone to this location many times and service is not as bad as some people say, actually is pretty good, that's my own experience.
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February 2021 by German Torres
This pnc bank is the worse they served 5 people per hour in drive through I don’t know was the problem
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November 2020 by chul chee
This pnc bank is so bad that's right i gone a change the bank right now
