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September 2024 by Jacqueline Raymo
This place is awesome. Friendly and helpful. Will take your package and make sure you get the best rate for shipping. Nice store, lots of variety. If you're shipping for Christmas, they even have a deadline schedule you can take with you. Kudos to a great owner and staff.
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February 2024 by Fran O'Malley
I love this Parcel Plus… been using them for years and I never had a bad experience!Convenience and great staffSee you soon!!
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February 2024 by Sara E.
This location will have my business so long as I'm living anywhere in the area. I've been using them for 8+ years now and never had an issue. I had a major problem today with a company I was returning an item to claiming that it had never been shipped or scanned for tracking. Of course I'd misplaced my receipt from Parcel Plus showing that I had shipped the item for return. I called up Parcel Plus and spoke to Kevin who went above and beyond to help me with the time sensitive return. After a few phone calls and screenshots in emails, it seems that the issue is sorted out (fingers crossed!!). I couldn't have done it without the assistance of the wonderful employees at this location.
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February 2024 by Robyn Wallmark
The nicest people work here, they’re always friendly and helpful.
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January 2024 by A L
Today right before 4pm I waited 15 minutes to be served. I know what its like to be busy so it wasn't an issue. One associate went to the back to finish packing so I waited. The second a white male walks in the door the associate comes out from the back and offers assistance. When I spoke up to say I had been waiting, he turns to me and says, "I thought I asked you if you needed help." Then I replied, no, you asked the other Asians. I can't believe this is still happening in Montgomery County. I don't want to be canceled because it cost me months of time and a lot of money to change my address. But this was bungled, really bungled.
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November 2023 by Stephen R.
Very bad experience! I used Parcel Plus at Kent lands to ship legal docs overnight via Fed Express including some copies of checks. When I tried to use the provided receipt and tracking number given to me by the parcel plus employee to confirm delivery I got no results. NOTHING! After contacting the manager and waiting a day for a response I was told there was a bit of a mixup. The employee had voided out the original package because of a of a mistake in the mailing information or in the address information. He voided it out and then gave me the tracking number for the voided out package. So i was given a voided out tracking number by the Parcel Plus employee. Extremely frustrating and scary given the sensitive nature of the documents which were sent. The cost of this shipment was $64.50 which the manager said he would credit. A day later they determined the package was delivered but guess what no credit was issued not even a partial credit for the aggravation and stress caused by Parcel Plus. Horrible customer service and complete incompetence on the part of the store clerk. I repeat if you have important documents to send overnight take them directly to Fed Ex or UPS. Parcel Plus is not reliable
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August 2023 by MELODY DARVISH
Everyone is super kind and super helpful!!!
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July 2023 by jeannette lopez
Great customer services ,new owner DHL services was excellent
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April 2023 by Chandara Uth
Thanks for helping me today . I was trying to ship a bag to my sister in Cambodia. Gentleman was so friendly and helpful . Thanks again and I’m so grateful for your help ??
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March 2023 by Maya Wistar
The staff are so welcoming and willing to help with anything. I love going here!
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January 2023 by Len
Went here bc we needed a notary and a witness. They couldn’t have been more helpful on the phone, and it continued in person. Hands down the most helpful parcel type place that exists— and the price was beyond fair for notarizing and witnessing two different documents. Thanks guys- we don’t often need notaries but when we do, you are the best.
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December 2022 by Dan Munoz
Super friendly staff like Josh and the kind + attentive manager with a great beard. Genuinely eager to help in any way possible.
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November 2022 by Nathan Dowless
The manager Kevin is great
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November 2022 by Cyriac Edappully
Fast service.
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August 2022 by Heather Nordvik
The staff member who notarized my documents was extremely kind, knowledgeable and efficient. Couldn’t have asked for a better experience, thank you!
