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February 2024 by Christine Stevens
A dear friend of mine faced some identity theft issues this past weekend. It was a huge, intimidating, and stressful occurrence. However, with the help of Ms Diana Ortiz, she calmly and successfully managed my friends accounts and put her mind at ease. I can’t say enough positive things about how the entire situation was handled by everyone at the branch, but Ms Ortiz went over and above.
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October 2023 by Hank Shin
Not enough workers during lunch time...may need to make an appointment if more than depositing or taking money out...
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December 2022 by Norman Walters
I've been a long time business customer of M & T. In February i had check fraud. A check to a business was cashed by someone else using mobile deposit. I reported this to the bank 3 times. Each time they tell me that the fraud dept is working on it & will call me. I've waited 8 months I have not received one contact from M & T regarding the fraud case I identified. I'm out $ 500. Very very frustrating. I've noticed in other states that M & T customers file complaints with the local banking commission because M & T does not do anything about fraud cases under a certain amount. Each time I ask the local branch, they say the fraud dept will call me and that i cannot call the fraud dept directly. I'm not sure they have fraud dept??
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October 2021 by cuong nguyen
Open new account for a week. They hold my money and wouldn't let me withdraw my money, then raised issue with my business and closed my account and returned my money after 2 weeks. Never do business with MT&T bank again. Wasted my time! If i could I would give 0 star.Note: this review is not about the branch, but regarding the MT&T bank corps and its attitude toward new customers.
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August 2020 by Rui Zhao
Great environment and customer service!!!
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May 2020 by reza mansouri
The best branch in this area.
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April 2020 by Thy Nguyen
great customer service on the phone. agent was courteous and very helpful!
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October 2017 by Bill P.
Anthony Bushay is the man! Very nice and helpful. Always a smile and always pleasant. I've banked with M&T since May 2017 but even before I make sure I go straight to him esp. when in a pinch! This is easily the best branch to deal with I think. He has helped me set up on-line banking ID and password info. and my card was compromised last month he helped me out with that too. I highly recommend M&T and Mr. Bushay!
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April 2017 by Mark C
One of the best M&T banks in MD. The staff is very friendly and courteous to their customers. Luna and Anthony are quick and get you out of the bank before you know it! Thank you!
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December 2016 by Mark Madsen
Very friendly staff
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October 2015 by Isaac C.
Poor customer service with an attitude. Google and online address incorrectly shows Firstfield Road. After 25 minutes of searching I found the bank off of Quince Orchard Road. I arrived at the locked front door just after closing at 4:03pm, but noticed the drive-through was open so I drove up. The teller informed me I would have to come inside to cash the M & T Bank check because they want to fingerprint me, so come back tomorrow. Apparently, it's easier to vote than to cash a check at the bank who provided it. When I asked the manager if there was any way they can help me so I can pay my rent (due yesterday, Sunday the 25th when the bank was closed) she was visibly frustrated with my persistence and told me to come back tomorrow, then she shoo'd me away with "Have a good day sir!" You never know what a person is going through, but if you're willing to listen and serve a customer you can potentially make a customer's day or make a customer for life. They'll never know that, here at the end of October my September paycheck has yet to come through, so a friend offered to help out... but M & T Bank really doesn't care... their only concern is losing 5 minutes of their time by opening the door for me. In 40 years I've had just one other poor banking experience. Currently I have accounts with 3 banks that listen to their customers and provide excellent service. M & T Bank has made my "naughty" list and will never receive my money.
