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November 2023 by Elisa Botten
Horrible service and extremely unprofessional. Was told they would not honor my NTB warranty because they are now “Mavis”. However, appointment was booked on the “NTB” website, all signage at the location says “NTB”, and receipt said “NTB”. Was only told they are “Mavis” after the work was performed.
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October 2023 by Deema Aloubaidy
Clinton has been an invaluable asset to the tire department, consistently delivering outstanding performance and upholding their commitment to quality. consistently leads the team to achieve and exceed performance targets while ensuring products maintain the highest standards of quality. Their leadership fosters a positive work environment that encourages collaboration and innovation.
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October 2023 by pam mckune
Went in to get an oil change and the service great everyone was polite and very helpful. They also did a overall check of my vehicle at no extra charge.
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October 2023 by Yacob G
Tire service could be better. Received my car with 3 missing lugnuts because the tech stripped it during service. They provide 2 replacements that are much longer and look odd on my car. Just happy that my wheel studs were not stripped in the process.
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September 2023 by Roger W.
Title: Avoid This Auto Repair Nightmare!I recently had the unfortunate experience of dealing with NTB Tire and Auto Airpark in Gaithersburg, Md.and I cannot emphasize enough how terrible my experience was. I give them zero stars.First and foremost, the customer service at this place is abysmal. There is none. From the moment I contacted them, I was met with indifference and condescension from the staff. They seemed annoyed by me and appeared to be more interested in not having to make things right, and casting the business in a positive light, than helping customers. It was clear that they had no interest in providing a positive customer experience.I brought my vehicle in for what I thought was a simple tire replacement, but it has turned into never-ending aggravation. The real nightmare began when I made an appointment to have a flat tire replaced, scheduled for July 30, 2023. I checked their website and it indicated that they were open on Sundays. I made an appointment on their website and received a written confirmation of that appointment. The day before I received a second confirmation confirming my Sunday appointment. On Sunday I took off from work, hired a towing company to get my car to the service location, starting at about 9am. When we arrived at the towing location, the business was closed, even though their website said they should open and I had 2 written confirmations. I I had the towing company take my car to another tire business where the tire was eventually replaced. Not only did I lose wages from work, but the towing cost me hundreds of dollars. My day finally ended at approx. 5pm.But the worst part is the indifference of the company (i.e. General Manager), telling me that appointments made online are not real appointments and don't really count. That they are not open on Sundays and had no obligation to be there.To make matters worse, when I tried to reach out to NTB to discuss my concerns and request a refund of my towing, they were completely unresponsive. I called 3 times. They asked my name and then I was told no one would be available to speak to me. I had to go there in person 3 times and was told by the general manager that they were not going to do anything and I was basically out of luck. I was also told that I was contacted by the district manager and the case was closed. I was never contacted by anyone. It's clear that they have no interest in customer satisfaction or taking responsibility for their mistakes.In summary, I strongly advise anyone considering using NTB Tire and Battery Airpark in Gaithersburg, Md. to run in the opposite direction. Their terrible customer service, dishonest and disreputable business practices, uncaring attitude, and lack of accountability make them a complete disaster of an auto repair business. Save yourself the headache and find a reputable and honest repair shop elsewhere.
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September 2023 by Travis Mathews
Unbelievable experience! The manager, Clinton, was extremely knowledgeable. He aided in explaining key differences between tire brands and quality. Not only did he have options available to meet my demand, but his team took care of all my requests. Thanks, I will definitely be returning.
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September 2023 by Nadia Teasley
Moving back to the area I had no clue where I should now get my oil changed.While passing NTB regularly, I decided to stop by. The manager Clinton was very helpful. He answered all my questions and didn’t hesitate to offer recommendations. I think I’ll make them my goto location!
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August 2023 by Guy Max
If you want a fast oil change with great customer service and friendly staff go to the Quick N Lube next door. Got a 10 minute oil change on the same day. No appointment and no attitude from the high school dropout at the front desk.
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August 2023 by Jennifer Smith
They were able to get me in and out with a nail in not one, but two tires. I was able to replace both at a great price. Thank you!
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August 2023 by Mariah Wilson
I went in for same-day service and was warmly greeted by Clinton, Jalan & George who were quick to assist and get my car aligned before heading into work. I highly recommend NTB, Gaithersburg location if you value courteous, swift service!
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August 2023 by Rico L.
Made an appointment online and when I arrived at the store, the location was closed for the day. Why would they let customers make appointments for days they are not open?
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August 2023 by Sharif W.
Do not go to this place if you are young, they will try to take advantage. Had a nail in my tire and needed a simple fix, and was told I had to replace all four tires and it was not fixable due to the nails position. Got it patched up with my own kit and has not been leaking whatsoever. Bunch of scammers.
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July 2023 by j s
Managers wouldn’t credit back a battery for core charges. Simply put in his words as “I don’t know how to do so I won’t”. I can’t believe that these employees are working giving such poor quality service. I wouldn’t recommend going here or evening being attended by the Manager Clinton. At the end of the day another store handled the core return for a battery sold by this store.
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July 2023 by Kamal Moinuddin
Friendly staff, problem well explained. Only 4 stars due to no more availability (via mail/email) of discount coupons like in the past.
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June 2023 by Elis Cortez
Family came in to buy a battery and paid for the core charge and the manager refused to credit back the charge when the battery was returned. They reasoned that "i don't know how to do it so i don't want to". Terrible customer service and management that knows nothing about their services and is unwilling to find out. Had to call another store to walk the manager through the process but they avoided the call and told the other store manager to call back. Luckily the Randolf store Manager offered to take care of the simple credit return.
