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April 2024 by Lisa Trana
I just called Mens Warehouse off Shady Grove & spoke to Cole. He was so helpful and such a pleasure to speak to! I will be going in tomorrow to rent my sons Prom Tux & he answered all my questions.. I appreciate the great customer service..
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March 2024 by Dimitri Antanov
The older workers are fine here and can actually help you. I found myself intentionally avoiding the younger African American workers, they wore strong cologne and anything they touched got the smell on it. Not good when you're buying a suit.The younger workers generally know nothing and are useless/dont even know how to take your measurements. While the older ones know all the little things that make this place worth coming back to.
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February 2024 by David Schellhase
I definitely enjoy my time there
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January 2024 by Pat Keziah
Helpful staff. Good merchandise.
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January 2024 by RR D
too expensive for no reason. and the suites on sale only for large men.. not enough products .. the store boring..
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December 2023 by Nadia Syahmalina
We visited this location as we had to rent a tux for a debut formal event and we were informed to come back in 15 minutes as the associate, who was the one we should see to do a tux rental, was on break. We left to get lunch then came back a half hour later to give time to the associate.We were told the manager, who is the associate overseeing the tux rentals, was in the back but will be right out. The associate at the front apologize and shared with us they were unable to assist us as it is a tux rental so we had to wait for their manager.After five mins or so, the associate checked back again and said the manager will be right out in 5 minutes.Five minutes later or so, and the other associate said they had two managers in and one was on break and the other was not available. They also do not know how long the other manager will be when we asked about timeframes.All the time we were there waiting, no associate even made an effort to show my son where the tuxes were or even have him try it on. We were the only customers in the store during this timeframe.Having worked in customer service and management, I completely understand things happen and associates/managers do need their breaks. Yet, when there are other associates available to assist (or engage us ) it is a concern that not one associate even engaged us except to let us know that the manager is not available.We had wanted to visit Men's Warehouse again for prom season but we may have to look elsewhere again.
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December 2023 by XDV BLUEBOOK NA
Men’s Wearhouse took over Today Man over 10 years ago. The flavor is not what it used to be to be.I learned the quality of a suit from both of them and to always preference a custom made suit over 1 on the rack.Once you go custom the feels, the fit and the flair of the suit is never the same.They donot promote the custom made suit like they use too.The business atmosphere was always formal, now the customer team wears sneakers and jeans. They have no clue what or how to dress a formal attire man.
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December 2023 by Steven Casley
Excellent customer service
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December 2023 by Joe White
If you rent formal ware, make sure that you schedule pickup in time for this location to make adjustments or press the clothes.I arrived on a Wednesday, prior to my event Friday. The tuxedo had been dropped off-hangers into the bottom of the bag, which had been deliver to the location on Tuesday.Response that day "oh the hub often creates problems for us"; "no, Men's Warehouse does not give us staff to see if a rental needs pressing because it was mishandled", "Yes, we received it Tuesday, would have had time, but -- again -- we don't have staff to check things", "oh, come back on Friday, there is no one here to iron your rental" (implied "that is a woman's work, none of us here today, with no or low traffic, know how do do that. We are men.)
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December 2023 by Pedro Figueroa
Customer service is terrible at this location. 2 weeks ago, my husband and I went to this location to rent a tuxedo for a party. At that moment, we had measurements done and we were able to check out the options and made our selection. For one of our rentals, 2 shirts were asked to be ordered because sometimes the collar can run big or small. We were told that this was possible and that everything will be taken care off. Today, we received a message that our order arrived and was ready for pickup. We arrived at the store and we were told to wait for someone to assist us and we waited. An associate came and without asking questions decided to try to take measurements. I kindly asked for him to stop and mentioned that we had a rental ready to be picked up but we wanted to try it before leaving the store. The associate asked for names and came back with our suits. After trying them, we noticed that one of the 2 shirts ordered was missing and wanted to inquire about this. The associates were extremely rude. They acted like if we were none existing, one of them got loud and even walked away while my husband was talking to them. Rude right? The second associate stated that he has been doing the job for “20 years” which is irrelevant to the conversation because nobody asked him for that information. We just asked about a second shirt that was ordered and payed for but not delivered. This does not end here, both associates proceeded to take care of other people when we were still waiting to be taken care off. At the end, we decided not to take one of the 2 suits and asked for a refund. We had to wait additional time because we were ignored completely, finally the refund was completed. CUSTOMER SERVICE SUCKS AT THIS LOCATION AND I WILL NOT BE RETURNING TO THIS STORE FOR FUTURE RENTALS.
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November 2023 by Aaron Zhang
Rented a suit for a wedding I was attending and was told it would fit well. Recieved the suit amd nothing fit. Everything was either too big or too small. I told the person who was helping me and he said there was nothing he could do because my proportions weren't normal. I was told that if anything didn't fit it was all adjustable and will fit good when it was adjusted. But it was terrible. The person helping me was also just super rude and didn't help with any of the problems I had with the suit. I would expect for the price I paid for the suit it would fit well amd I would be treated good but nothing was good. The person also basically just told me I was too fat to fit a normal suit and look good. So I will never be going back.
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October 2023 by Aaron Z.
Rented a suit for a wedding I was attending and was told it would fit well. Recieved the suit amd nothing fit. Everything was either too big or too small. I told the person who was helping me and he said there was nothing he could do because my proportions weren't normal. I was told that if anything didn't fit it was all adjustable and will fit good when it was adjusted. But it was terrible. The person helping me was also just super rude and didn't help with any of the problems I had with the suit. I would expect for the price I paid for the suit it would fit well amd I would be treated good but nothing was good. The person also basically just told me I was too fat to fit a normal suit and look good. So I will never be going back.
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October 2023 by LeMuria Bunting
Very friendly, knowledgeable and patient staff. My son looked sharp going to his homecoming dance. Pricey.... but money well spent!? He loved the way he looked, just as the store slogan says!! ?
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October 2023 by Katheen Hall
Very nice, clean, and great customer service. Could use a chair or two for those if use who were waiting while our partner was being fitted.
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September 2023 by Hamid Mohebbi
Very unprofessional employees. The old guy who works there always has an excuse why nothing is going right "all 8 groomsmen in the wedding party had issues with them" You can tell he's been in customer service industry waaay too long. Honestly he probably needs to choose a different career path. He's rude, disrespectful and classless. I eneded up calling cooperate on him and they gave me my rental $300 tuxedo for free. The kid who works there is too immature to have a job there. He got so mad that I got my tuxedo free that he threatened to "see me outside" to fight me. He even had the balls to wait for me outside until I whipped out my camera. Lol all bark no bite. Your better off driving 10 down the street to the Rockville location. These employees at the shady grove Rd MW must be from Montgomery Village ???
