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October 2024 by Joseph Betancourt (Joey)
Great for the parents.
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October 2024 by Ali Bozorgnezhad
Clean place
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October 2024 by Jeffrey Schmidt
This write up is from a month or so ago, but nothing has changed, despite multiple attempts to get management atten. .
This club is in decline. The amenities don't work as often as they work. Both the men's and women's steam rooms were out of order again today. The outdoor spa has been broken for at least three weeks. By the time it is fixed it will be winter. The men's spa is also not working. The towels are old and harsh. The shower heads have no pressure.
Today there was a fire alarm. The notification said nothing of the kids in the kids club, so the parents had to fight the traffic descending the stairs to get there, only to find out that the kids were being evacuated down the back stairwell without informing the parents. They evacuation announcement said nothing of the kids. Lifetime manages to inform me of every new way they think they can make money off of me, both with app notifications
and email, but can't do the bare minimum during what could have been an emergency. As soon as I check in I hear about the cafe and salon options.
Do better.
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October 2024 by Stephanie
Been here for 4 years! Definitely worth the price ???
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September 2024 by Jaskaran Singh
This location is completely disgusting for the price we pay. Saw someone literally trimming their beard on the gym floor in front of the mirrors. More so social hour than anything else if you come between 4-5 pm and people are trying to keep two machines at a time. The bathrooms/locker rooms are always missing something whether it be soap, paper towels or actual running water from some taps. 1 star is too much for the standard at which lifetime is being kept. The price we pay should at least give us a cleaner environment but apparently that is too much to ask. Definitely take a tour to see everything yourself and why it would help you to decide against this gym
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September 2024 by Brian
I have observed the behavior of the front desk staff member who regularly works the night shifts over the past several months and, based on my experiences, I believe her actions reflect racial bias towards Asian individuals. As an Asian person myself, I had an incident where I arrived with a guest just two minutes before the end of the allowed guest hours, unaware of the exact time restrictions. The staff member refused entry to my guest, even though we had traveled nearly 40 minutes to Gaithersburg. However, just two days later, I witnessed her allowing two African American guests to enter under similar circumstances. Additionally, I’ve noticed a pattern where she greets other members, whether white or African American, with a ‘Have a great night,’ yet she has never extended that courtesy to me. During check-ins, she remains silent and unwelcoming. This experience has been disappointing, and as a result, I will not be returning to this gym.
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September 2024 by Hai Jin Pianist
I am lifetime member for two years and I loved this place and trainers are nice.
But I had very horrible experience with front desk today and I am still so angry about it.
I usually recommend so many friends to enroll this fitness. Today I asked my friend who came from chicago to workout with me, front desk doesn’t let my friend go inside, they said after 8pm they don’t let guest enter. My friend wants to enroll but at least she needs to try and look around. So I begged him and explained her situation. But the front desk guy just repeated “it’s a policy”.
We actually didn’t know this policy before, I hope he could say “this time I can enter you, please don’t do this next time.” He totally ruined our mood.
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August 2024 by Mitsuo Kinoshita (Mits)
Not the best motivating workout environment given the demographic but otherwise good selection of equipment, classes, and amenities
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August 2024 by Anastasia O
I’ve been attending Lifetime Fitness for 3 years, and it’s been an incredible experience! The service is top-notch, the fitness classes are diverse and engaging, and the amenities are always clean and well-maintained. Whether you're looking for a great workout or a place to relax, Lifetime Fitness has it all. Highly recommend!
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August 2024 by D
I really wanted to leave a good review but after being a member for multiple years there are just some things that can't go unnoticed.
In all the years I've been going there they haven't once wiped down the dumbbells so they have grown a coating of skin and mold that is just incredibly foul. (See picture). At this point they do require a deep cleaning.
The other thing that is very unsanitary is that they watered down all the soap in their bathrooms. For some reason they don't do this with the soap or shampoo in the showers, but the soap that foams is disgusting.
Another thing that really bothers me is that there's never paper towels in the bathroom next to the courts. There is also hardly ever any soap in there after 6:00 p.m. any day of the week.
The other issue with the pickleball and basketball courts is that the air conditioning goes out frequently.
Overall the gym is good and the people that work there are nice however a strong majority of the management is very lazy. They could simply have some employees wipe down the machines fill the soap dispensers and check on the paper towels more regularly however they don't.
Other than these really serious issues regarding hygiene and sanitation they do a very good job supplying towels, fixing machines when they break, and so on.
The only reason this gym is worth the price is because of the pickleball but overall the way they manage the place is kind of gross. ?
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August 2024 by Rachel Silv
Love lifetime staff generally - any location but here. Be mindful it’s incredibly rude
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August 2024 by Liyang “Leon” Sun
7/26/24 - they've taken immediate actions on my feedback! Some things are still not addressed, but most of it is a result of things outside of the control of the Lifetime staff. Bumping back up to 5 stars as a result. I am looking forward to staying a member for a lifetime. And I'm ? that it lasts for a very, very, very long time.
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7/24/24 - now that I've been here regularly for a while, docking a star for some minor issues, such as dirty floors on the 3rd floor mixed martial arts area, miss matched weights/ equipment, and worn down treadmills. Still a great place, but not a 5 in my eyes.
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This is the perfect fitness center that I've found in the DMV.
In the words of the owner: "Life Time Gaithersburg is more than a gym, it's an athletic country club. Life Time has something for everyone: an expansive fitness floor, unlimited studio classes, basketball courts, eucalyptus steam rooms, and indoor and outdoor pools. Receive unlimited group training and individualized attention when you choose a Signature Membership."
It's so true! People are phenomenal, equipment is top of the line, and hours are unparalleled (Mon - Fri 4am - 12 am, Sat - Sun 5am - 11pm). Come check it out; you won't be disappointed.
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July 2024 by Nicole S
Disappointed in the extreme lack of accountability in management. Poor communication throughout departments and seemingly incapable of succinct communication. Unfortunately, membership policies are not family friendly. Very sad as the facility is well maintained and most of the staff I met were exceptionally kind and helpful.
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July 2024 by Outlaw Pwn
This gym used to be good. Now it is complete trash. No towels. Showers never cleaned. Steam room has not been working for a while now. Steam room is always broken and did not get to use to for past month. Paying 200 for overcrowded and non functioning gym is not worth it at all
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July 2024 by Monica Godnick
Management failed to give a reasonable accommodation to my sister, who has a developmental disability, and failed to include her in a program. Even more, they lacked compassion and empathy in their "customer service" toward the situation. Thought it would be important to share for families in similar situations, especially during Disability Awareness Month.
