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October 2023 by Alex T.
Took our VW Tiguan in for service due to an engine light on and the auto-stop not properly functioning. King recommended a large variety of services and fixes. We opted only for a battery replacement. They send an online link to confirm desired services and the quote for service. The initial diagnosis fee, the battery, additional service fees and taxes all came out to a grand total of $400, which I already thought was fairly expensive for a battery replacement but accepted and confirmed the quote for $400. I showed up to pick up the car, and was charged $700 for the battery replacement. I opened the link again to assess the charges and of course, it's to a live website, so it had all since been updated to reflect the $700 in charges. To operate like this as a business - have someone confirm a quote for $400 then charge $700 at the door - is beyond shady practice. They cannot possibly be considered an "elite" dealership if they do this type of thing to customers. They did complete the job, so I gave them the two stars. But a surprise $700 to replace and reassociate the battery seems asinine and disqualifying. It's a form of theft to do that to me on the spot for an additional $300. I will never seek service with them if out of pocket costs are associated with the service. Be careful when confirming quotes for service with King VW.
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June 2023 by Jessica L.
I will forever be Indebted to the service department at King Volkswagen. To make a long story short my car ended up needing a full transmission replacement. This was caused by an incident driving down 95 in GA. where the car in front of me hit a large piece of tire debris causing it to hit my car and go underneath my car, knocking the seal of the of my transmission loose. This created a leak inside that I was unable to see and wasn't aware of until it was too late because of my car having a sealed transmission. My insurance was willing to pay for the body damage but not the transmission because we could not prove it was from the accident. It's a long crappy story regarding the insurance company that I will not get into. Anyhow my car was just out of warranty when this happened ( isn't that how this stuff always works out ), and I was left with a car that I had to either replace the transmission or buy a new one. A new one would have left me very upside down loan wise and my car value was more then the cost to replace the transmission however it was over $10k to do. As you can imagine I was going through a rough situation. King Volkswagen service department submitted a good cause claim for me to have my transmission replace by them and would cover a large portion (largest I should say) of the repair cost. For this reason alone, I will always go here for my car needs. Hands down, they took care of me and now I'm forever a loyal King Volkswagen customer.
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May 2023 by Anja S.
This review is for the VW King service department. Their business ethics are more than questionable. I took my car here for an oil leak in December, it was fixed for 800$. In early February I was low on oil again. They found another leak and charged me another 800$ (completely unrelated issue, Ma'am!). One month later my car stalls out and I get a light show on the dashboard. Have the car towed there - hey, they know the car, they are my trusted dealership - only to get an estimate back for 2400$ for replacing spark plugs and scraping carbon out of parts of the engine. At that I'm getting a second opinion, right? My friend's mechanic agrees to take a look at it (without charging me a 179$ diagnostic charge that I won't get back) and laughs at the service estimate. He says: "They are taking you to the cleaners! All that needs to be done is the spark plug changed. " I paid 137$. Car runs great. So, If you are afraid of being taken advantage of at a service place - beware of these guys.
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March 2023 by Lily B.
I bought my last car at King, and had a great experience, it was smooth and efficient and everything went well. That was 2-3ish years ago. So we decided to come back for another Volkswagen! Today we leave incredibly disappointed with the service, transparency, and professionalism. We scheduled an appointment to see a Tiguan at 1 today and had been in correspondence with Chris. Today, Chris bumped the appointment back twice, first 2, then 3. We live an hour away, but showed up promptly at 3. We were prepared to drive the car off the lot, exchanging a check for keys! We waited a few minutes in the lobby/waiting area for Chris (don't get me started on the front desk women berating some of the workers. Telling one of them they were an idiot, but hey, at least it was to their face!) .Chris walks me around the car, telling me they had 2 more hours of detailing. Weird, but okay, they can do that while we sign papers! The car had some visible scratches and dings. Chris, then, proceeds to tell me that the previous owner was a painter. The back seat cup holders had white paint all over the black interior. I start seeing brush marks and dabs here and there. We walk to the front passenger door, and my dad opens it. White paint was spilled and dried ALL over the black leather seat, with wet spots looking like King had tried to get it out, but couldn't yet. My eyes bugged out of my head. We got in and in a few moments decided, this was bogus and false advertising. Turning off the car, and handing the keys to Chris. The stock photos they used on the advertisement were MOST certainly not the white spillage that we'd seen. They kept pushing back our appointment, it was just unprofessional and showed the scheduled appointment was an afterthought. So then, what's the point of an appointment if the car you're ready to leave with, isn't ready? Chris and my dad exchanged words, Chris kept telling us that they knew about the paint and had 2 more hours of detailing and it'd be out. But we didn't know, and if they'd have told us, we would've looked elsewhere, but there you have it. This seriously tarnished our view of King. We will not be back.
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January 2023 by Brian Rinaldi
Great place to get OEM parts. Employees are very helpful in making sure the part will fit your car. They can also order parts if they don't have it in stock.
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May 2022 by T C.
My car was hit on the way home from work on a Friday. I called King on Monday and unlike all the other body shops I talked to they were able to take my car right away. The repair process was simple and Ruth and Daniel communicated well through it. They handled everything with my insurance and made sure my rental car was ready. I would love to work with Daniel and Ruth and King again. They were true professionals. I highly recommend King.
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March 2022 by Kathryn N.
We purchased a great used car from King VW recently and the total process took about 2 hours which is unbelievable when buying a car. The salesperson Sasha was very polite and well organised and had everything ready when we arrived. It truly was the best car buying experience I've ever had and I would recommend buying a car there.
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December 2021 by Amy E.
We just had our Volkswagen serviced at King Volkswagen. They have some very good, efficient features that we haven't experienced at other dealerships. We were able to text our service consultant--which really made the process smooth and efficient. He texted us with the repairs needed and kept us updated. Every auto service center should have that system! Our consultant carefully went over the bill with us and detailed everything they fixed. I really appreciate King's good customer service. (Plus, they send out repair coupons on a regular basis.) Their "swag shop" even has cute Volkswagen/Santa Christmas sweaters!
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October 2021 by Danielle A.
For the most part, the staff at this location have been nice and the shuttle drivers are adorable. I have been having my vehicle serviced here for almost 3 years and have had brake problems for the majority of that time. When I first discovered a brake issue, a guy here (I think his name was Kevin) contacted VW and they agreed to resurface my rotors and replace the brakes for very little $. It should have been completely free as the vehicle was damn near new and still under warranty. Anyway, ever since then, my brakes squeak and squeal like a pig. I know VW brakes are sensitive, but this is not normal and its embarrassing when I come to a stop. I recently brought the vehicle in and told that there was a little rust on the brakes and that this squeaking (it is LOUD) is normal. I must have stupid written on my forehead. I don't feel like they were honest or transparent with me. I thought about bringing it somewhere else, but I'm just going to get rid of it and say RIP to VWs....never again. I also won't be recommending VW or King VW to anyone.
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January 2021 by Dan Lamoy
I recently purchased a 2019 atlas at King Volkswagen from Chris Evans. It was a wonderful experience no pressure Chris explained how everything worked on the car. Asked me to stop in anytime if I had any questions or needed to go over some of the features that I was not sure how to use. Chris also explained the financing as well as the warranty. I was surprised that Chris also strongly suggested I go shop around and try other models of cars. He seem more interested in making sure I was happy with the car purchase then making a commission. Chris is a very decent man I would recommend working with him if you’re interested in buying a new car.
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January 2021 by Davide Giuliano
Sasha and Paul were great representatives of the dealer. I drove 3 hours to get a special edition car they had. The went above and beyond to exceed my expectations. I’ll be back.
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January 2019 by Kathleen Kelly
Great service and very honest