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September 2024 by Joe Moylan
My 2015 Optima needed an engine. These are a known weak spot so covered by a lifetime warranty. The turn around time was only 2 weeks, they gave me a loaner, and Bill, my advisor, suggested changing the belts, hoses, and tensioner as the car had 160k miles. As the engine was out of the car the cost was only a fraction of what it would have been later. Bill and his team did a great job!
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September 2024 by J S
Daniel Rouff is extremely professional, kind, helpful, listens and respects what you are looking for. We have bought two cars for our daughter at this Kia, using Daniel. We highly recommend using him for your car needs. Wayne in service is also exceptional.
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August 2024 by China B
This dealership is the worst!
Lack in customer service and follow ups! No returned calls/text regarding my vehicle since last week Thursday, July 25th!! Dave Scott, Volkswagen Kia Service Manager has been avoiding to respond as well as his service team. This was the same manager who was very rude and unprofessional with me prior to getting my car serviced in mid July during a call with my questions and concerns. I then spoke with Jason, General Manager who apologized for how I was wrongfully treated. But never once got an apology from Dave when I dropped my car off for service.
UPDATE: still no returned call from the owner nor the manager and now the service rep, Brian it’s been over weeks since I picked up my car and wanted to confirm something me damage I noticed on my car as well as concerns on my mileage. See the last picture with the ridiculous text I received but still waiting for a call. Do your damn job KIA and follow up with your customers!
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August 2024 by Kym Smithies
This was the 6th dealership we visited in the search for our new car. We had just come from a terrible experience at another dealer in Rockville and I was prepared for more hard sell tactics. The experience was the total opposite. Oba James, the salesperson who helped me find the right car, was exceptional. He was patient, respectful, spent time getting to know our family to understand what we were looking for - and in the end, stayed after closing time to help us close the deal. 100% recommend this dealership and in particular, Oba. Thanks King Kia, you won a new loyal customer.
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August 2024 by Andrei Anisimov
We recently purchased a 2024 Kia Forte from King Kia and had an extremely positive experience! The dealership had the vehicle we wanted, no pressure sales from beginning to end. Sales Consultant Max Golenko was fantastic! (ask for him). Max explained the features of the vehicle, answered all our questions, offered the option to test drive, explained costs, checked in with us periodically to answer our questions and in a week we had purchased our new car. Max was great and we experienced a no-pressure sales experience and we love our new Kia! (first time Kia owners). Thanks for King Kia.
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August 2024 by Paulina Acevedo
Very poor customer service and communication from the body shop/ collision center. Agent was dismissive and unapologetic about various issues during repairs. We took the car for some parts replacement and they send it back with the wrong paint color. Unacceptable
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August 2024 by Karen Hawkins
Daniel Rouff just provided us with one of the most positive and best car buying experiences in our 40+ years of driving. And everyone at King Kia that we interacted with provided great customer service.
Buying a pre-owned vehicle was the last thing we were planning on or prepared for. So when we decided we needed to take that step, we approached the process methodically, doing much research on the reliability and owner satisfaction of various late-model V-6 mid-size SUV's with 3-row seating, and selecting specific cars to test drive throughout Montgomery County. But despite that thorough planning, we were not looking forward to having to actually go to the dealerships and interact with sales representatives; we weren't looking forward to the pressure of the sales experience. The easy way out would have been to just purchase our third Ford Explorer, and stick with what we were comfortable with. The actual on-site shopping experience was very mixed, often frustrating, until we arrived at King Kia and happened by chance to connect with Daniel.
Daniel was patient, personable, professional, and responsive from beginning to end. And to our surprise the Kia Telluride we test drove was the vehicle we were most impressed with. We had many questions about features of the car. Daniel was extremely responsive, taking the time to understand our questions, and making sure he completely resolved them. He was very open to us having our mechanic check out the car, despite it already being Certified Pre-Owned; we were thrilled when our mechanic described the 2021 Telluride we had chosen as “pristine.”
The bottom line is that Daniel made us comfortable with the whole experience. We would definitely buy a next car from King Kia, and would highly recommend Daniel Rouff and King Kia to anyone in the market for a positive car buying experience.
Definitely a 5 star rating to Daniel Rouff and the entire King KIA experience!
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August 2024 by Calum Anderson-Carroll
Sorry in advance for the giant wall of text. While we had a generally positive experience purchasing a car here in the past, I must say this service department alone has been one of the driving reason we will not be owning a Kia again any time soon (the other being the constant recalls on both the Kia's we had).
We have a Kia Niro EV that, in the peak of summer, decided the A/C was going to stop working. No big deal, we brought it in, they couldn't find the leak and refilled it along with some dye. Two weeks later, starts to have issues, but again no big deal as we can bring it back in.
We get it diagnosed and are told the evaporator needed to be replaced and it would be a one day job. So we drop it off on a Monday and are told it would be ready to pick up the next day. Turns out they didn't even look up how to replace the evaporator, it's not a quick job as the ENTIRE DASH NEEDS TO COME OUT, and now they can't even start working on it until Wednesday morning. We just leave it there and are told it would be ready by end of day Thursday.
End of day Thursday rolls around, my wife has to call them to get a status update and they say the car will be ready for pickup at 4pm. She orders an Uber and heads over there. They then call me back after she's almost there to say THEY DON'T HAVE FREON TO FILL THE A/C and that they would have to overnight some so we could pick it up the next day. They then acted like they did us a favor by overnighting the freon so we could our car back three days after they said they'd be done.
On to last week, my mother (who lives two hours away and has to stay at my place when getting service) also has a Niro EV which needed some recall work done. She calls them for days without answer because the online scheduler didn't have the recall as an option but it did eventually show up (without any call back from them). She schedules the service for a Monday and is told on the phone it would be something she could just wait for. Of course once she's there they tell her, no, it would be overnight and I had to come pick her up. Annoying, but not huge. They then call her while we're on the way home to say they don't actually have the part they need and it would be there Wednesday. We drove back to pick up the car because I told her not to trust them that the part would actually arrive.
Here we are, almost a week after they told her the part would be there and they aren't answering her calls and haven't called her back. The lack of communication both within the service department and with customers is some of the worst I've ever seen. I'm so glad we were able to sell our Telluride and the lease on our Niro is up so we don't have to deal with these people anymore.
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August 2024 by Redz
Let's start with the people who answer the phone. I had to call several times & explain my situation a few times before waiting days to get a callback bc no one knew what I was calling for. The gentleman called back and said he gets a lot of my kind of calls bc they front desk people don't really know. it was a simple question so I thought. But again I would rather someone tell me they don't know instead of giving me the run around & a bunch of back & forth. On top of me calling bak several times. A simple I'm not too sure but let me get an answer & I'll have someone call you back. I don't see why that is so difficult. Now on to service department......... Recently went into drop my car off to determine if it was under warranty. The gentleman called as soon as they got to the car to report the engine light wasn't on. I advised yes I'm aware thats why it was bought to them and not the dealership. Then he advised my warranty was not valid due to me not being the original owner. There was a little back and forth & then he stated oh I read the wrong line guess we have to take it out for a test drive to see whats wrong. AGAIN thats why I bought it to the KIA dealer where I purchased it. I advised on the envelope and to the rep what the truck was doing. I even sent the code I got from my sync up drive from when the engine light was on. Upon them test driving it & "putting back together" per service advisor words. He called back and I quote" WELP IM ABOUT TO RUIN YOUR WHOLE DAY" This to me was VERY UNPROFESSIONAL!!!!! Let me just say with everything going on with people financially and no-one knows what people are going through calling someone back about their vehicle and starting off like that is no where near professional. I thought customer service was a thing when dealing with the public. guess not at King Kia. The proceeded to tell me to get the vehicle fixed was almost $6,000, that is no where funny nor do I take that lightly. Then when I asked was there anything they could do to help bc there is no way the vehicle should be in this condition and only 3 yrs old. His response was I would get rid of it..... like WHAT???!!! I said wait what...Then he was like well theres a-lot of miles on this vehicle. Im still on the phone baffled like is this really happening right now. He said well my son has a lot of miles as well. I don't know if this was small talk etc but this is not customer service in my book at all. UNPROFESSIONAL is an understatement. I said well unfortunately the vehicle doesn't hold much value and again I'm not in the position to trade a vehicle in. His response was well Ive seen it happen. Once again I guess I appreciate your advice but you don't know the situation Im in to make those kinds of suggestions. A simple asking me are you in the position to maybe trade in? Are you in the position to get the vehicle fixed? see about another mechanic? Especially since there was NOTHING they were willing to do bc it was past the warranty. I honestly feel as if the dealership should be willing to help bc my vehicle is only 3 yrs old. But I guess in this case it's my problem not theirs. Needless to say if I'm ever in the market for another car it will NOT be KIA nothing!!!! On to make some repairs that I shouldn't have to be making on a 3yr old vehicle.
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August 2024 by Sergio G
I worked with Paul M at KIA. Professional. Knowledgeable. Patient. Excellent to work with.
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August 2024 by Chantè
I went in for a simple oil change with one of their deals (15:30 on 7/31/24), was sent away with a bill containing 3 unauthorized services they expected payment for and a $200 estimated diagnosis appointment 2 days later to fix something they claim they did not do but was not happening when I first brought the car in. Been a loyal customer 6+ years despite their lack of good service because they are a designated kia servicer. Never again.
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August 2024 by Kathy Howe
My husband and I were in the market for a new vehicle & ready to buy. After going to two other Kia dealers and not receiving a call back from either, we stumbled upon King Kia and we are so happy that we did!
We had the pleasure of working with Daniel Rouff and we were impressed with his professionalism, knowledge & his easy going personality. The entire process from the first phone call was smooth and left us feeling happy with making such a large purchase.
The gentleman we worked with in finance (I’m sorry, I forgot his name!) was friendly, professional & also made the buying process enjoyable.
If you’re considering a new vehicle, I highly recommend going here & working with Daniel. You won’t be disappointed!
Thank you again for taking such great care of us, you’ve earned a customer for life.
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August 2024 by Lindsay Clark
I would not use this dealer again. I recently leased a car here and the experience has been terrible. After I signed the lease paperwork, I was told I would receive an email or instructions on how to set up payment. I never did so reached out to my sales rep to find out how to make payments. He never responded, so I called the dealer several times and was put on hold or transferred to voicemail. When I finally got someone on the phone, they informed me the lease paperwork was never filed so they had to send it to me again to sign. Once the paperwork was filed with Kia Finance, I got a bill but it was for a different amount . I've been trying to get this resolved for a couple of weeks but no one has responded to my emails or calls other than to tell me someone will be in touch. In addition to the issue with the payments, I haven't been able to register the car or get permanent tags from the DMV because Kia hasn't processed the paperwork. This has been an incredibly disappointing and frustrating experience.
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August 2024 by itsmesusang
Kwesi at King Kia was awesome to work with. If you want a Kia, go to King Kia and ask for Kwesi :)
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July 2024 by Andrew Taylor
Overcharges there customers and lies about when there car will be ready do better KIA
