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November 2023 by Lekeisha Davillier
Great customer service!! I've brought my 2013 Chevy Traverse there a couple of times over the last few years. They are always informative, helpful, and very patient. I appreciate the work they have done to get my car fixed and safe to drive. If any of my or my daughters' cars need work, I'll be headed to Hillmuth Gaithersburg. And thank you to John and Brandon for always taking care of me with all of my phone calls. Thank you for everything!!Services: Transmission
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November 2023 by Ford1985 Truck
Worst ever experience.Never had a mechanic charge me twice MSRP for parts. Spurious practice of disassembling the car so that you cannot leave after the estimate. Never will use again.Service: Brakes
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November 2023 by Ford1985 T.
Went in for them to check my brakes. The called me to say rotors and pads were necessary but did not disclose the cost. I asked if I could have the car back and was told it was undrivable.I checked the GM price guide and decided to afford the service. They charged me twice MSRP on some of the parts. Untrustworthy, unethical, and terrible experience.
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October 2023 by Scott Meushaw
I had a great experience. Went to get a front end alignment at another automotive shop. They said I would need at least $3000 worth of work before I could get a front end alignment. Came here. It was only $800 worth of work before I could get a front end alignment. John Papuchis was awesome to work with.
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October 2023 by Gerardo
I've never felt more pleased having my vehicle serviced. The guys at Hillmuth delivered with exceptional impeccable customer service. A1 mechanic quality performed on my vehicle. I highly recommend them.
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August 2023 by Carmen Wade
This is an auto repair company that really cares for their customers. The General Manager, John Papuchis, at the Airpark Rd location is amazing. He makes you feel like you are his only customer. The mechanics are very professional and efficient. They don't try to sell you work that isn't necessary. I have used them 4 times and highly recommend them. A+++Services: Air & cabin filter replacement
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August 2023 by Dave Sibley
First time using this repair shop and was impressed by their service and communication. Will definitely use them again for my next service interval.Services: General repairs & maintenance
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July 2023 by Joe Kulenguski
Do not go here unless you already know exactly what's wrong. They didn't do any diagnosis or attempt to figure what was wrong, then charged me for a bunch of random unrelated service on a car which a month later needed a new motor.
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June 2023 by Ellen Jimerson
AAA dropped off our car at your shop in the evening; all went well and it was fixed the next day. You always have done a great job repairing the car, and you give reasonable suggestions to keep the car running in good shape. John always is extra helpful and courteous. Much appreciated.Services: Tires
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June 2023 by Helen Justus
Manager John and his staff completed my routine oil change/tire rotation and changed the power steering fluid. I appreciate them squeezing me in last Friday just before the Memorial Day holiday. I have been extremely pleased and feel safe in my vehicles while using Hillmuth for auto repairs and maintenance since 1997.Services: Tires
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June 2023 by Tom Bristow
John and Matt were incredibly responsive and helpful in a recent encounter. I had rims, with tires mounted, shipped from an online vendor to a Hillmuth location, where they were placed on my Dodge Ram 1500. After a short time we began to notice an unfamiliar sound from the passenger rear tire area. It sounded like something was inside the tire. I took the vehicle to the Gaithersburg, MD Hillmuth location. They discovered one of the lug nuts had backed off the lug and was rattling in the center cover of the rim. I was prepared to send the invoice to the online vendor; however, with this development we knew they were/are not at fault. Hillmuth "owned" it, checked lugs and torque on all other wheels, and ate the cost. I consider that true service and integrity.Thanks Gents
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June 2023 by Susan Miller
Having my car serviced at Hillmuth is always a good experience. They are so friendly and professional. I feel very comfortable taking my car there. They do a great job!Services: Engine repair
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April 2023 by Skip Jentsch
I've used Hillmuth since 2014 across 4-5 different cars. From Maryland inspections through brakes, exhaust, tires & air conditioning, etc. An appointment is always quickly available, prices much better than dealers, and generous warranty coverage (parts & labor) of repairs. Plus an honest consultation on any issue that they cannot address themselves.Services: Tires
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February 2023 by Marianne Pacunas
These guys!I called with a request for a speedy diagnosis and repair of my Toyota Avalon. I dropped it off after work and they were happy to drive me home while they were looking at it. They called with the diagnosis and a list of problems that would need to be addressed in the future. They were so patient with me as I made the decision to not have the work done but to put that money into a newer car. I'm glad I made the right decision and I am so grateful that they helped me. Even though they didn't get the business, they got a loyal customer moving forward.Thank you John and Brandon at Hillmuth!Service: Exhaust
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January 2023 by Keith Speidel
We had a nail in our tire that could not be plugged. Hillmuth helped let me know I could get a replacement from TireRack under the TireRack warranty. Hillmuth very quickly had the new tire installed and all four tires rotated.Our experience with Hillmuth has been excellent. The work is always done right the first time. Awesome customer service!!!!Service: Auto tire replacement