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November 2023 by Elba Tobar
ZERO STARS!!! THEY TELL YOU TO COME BACK IN 30 MINUTES THAT YOUR RECIPE WILL BE READY AND THAT HALF AN HOUR NEVER ARRIVES.! IT TAKES 3 DAYS FOR THEM TO TELL YOU THAT YOUR RECIPE IS NOT READY! HORRIBLE HORRIBLE SERVICE AND THOSE WHO WORK THERE FRESH AS A LETTUCE WHILE THE SICK WAITING FOR THE MEDINA ? UNTIL THEY FEEL LIKE TO GIVE IT TO YOU. IT HAS HAPPENED TO ME SEVERAL TIMES AND I DO NOT INTEND TO RETURN TO THAT PHARMACY AGAIN. HORRIBLE HORRIBLE
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August 2023 by My opinion Review
Zero stars. Prescriptions never ready so finally I had enough and had to give them a zero star review. On 08/14/23 at 11:36 I called and asked when my prescription will be ready, she told me that just received my order and it will be ready in an hours, which means 12:30. I got there at 2:30 and an Indian employee told me that they just received it and it will be ready in 30 minutes.she asked me if I want to wait? I told her no I'm not waiting 30 minutes, I called at 11:30 and I was told you just received my order and it will be ready in an hour. She then went to the back and came back and said, okay, give us 5 minutes. Her 5 minutes took another 15 minutes. The Indian employee left but a second employee called me after 15 minutes. Same issue over and over again for years now and I'm done. Tired of them lying and lying all the time and this was the last time that I'm waiting my time because they lied as usual. I'm out and I will never recommend and will ask friends and family to leave this pharmacy PLUS SHE NEVER APOLOGIZED!!!!!
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August 2023 by Honest Review
Zero stars. Prescriptions never ready so finally I had enough and had to give them a zero star review. On 08/14/23 at 11:36 I called and asked when my prescription will be ready, she told me that just received my order and it will be ready in an hours, which means 12:30. I got there at 2:30 and an Indian employee told me that they just received it and it will be ready in 30 minutes.she asked me if I want to wait? I told her no I'm not waiting 30 minutes, I called at 11:30 and I was told you just received my order and it will be ready in an hour. She then went to the back and came back and said, okay, give us 5 minutes. Her 5 minutes took another 15 minutes. The Indian employee left but a second employee called me after 15 minutes. Same issue over and over again for years now and I'm done. Tired of them lying and lying all the time and this was the last time that I'm waiting my time because they lied as usual. I'm out and I will never recommend and will ask friends and family to leave this pharmacy PLUS SHE NEVER APOLOGIZED!!!!!
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August 2023 by Amy Niles
Eh. Better than average fruits and veggies. OVERPRICED???????????????????????
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March 2023 by Samar Toroni
ABSOLUTELY HORRIBLE. WORST PHARMACY I'VE EVER BEEN TO. I truly hope Google starts letting you give ZERO stars. I've been getting my prescriptions from here for about 5 months now and they've NEVER been ready.I'm always told to come in at a certain time because they need to be ordered and when I do go in to pick up my prescriptions at the time I'm told, they tell me that my prescriptions aren't ready because the order was never placed. I've run out of prescriptions waiting DAYS for it to come in.I've complained so many times to the point that a pharmacist called me to apologize and said to speak directly with a pharmacist to handle my prescriptions from now on. She also stated that they're understaffed and that some of the people there are causing problems and that she'll speak with them.I called back today and asked for a pharmacist and I told the pharmacist why I requested to speak with her since she was a different pharmacist than the one I originally spoke with, she KEPT ARGUING and invalidating my experience by saying "MY PEOPLE ARE CAPABLE AND WELL TRAINED!" And when I reassured her that they're not and that I have another pharmacist who agreed with me and in fact told me they were having issues, she said "well I'm going to speak with her and make sure that is in fact what she said." As if I'm lying?She kept squeezing in the sentence "my people are trained and capable!" Ok if they were then my prescriptions for the past 5 months would be filled on time without any issues.I'm going to be transferring my prescriptions elsewhere.
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December 2022 by Pamela H.
I was there yesterday around five pm and the front of the store was littered with debris, and the employee who was returning the carts was acting as if he didn't see all that trash. I just don't know what is happening with this store no one wishes to shop in a dirty store it looked as if it was in a dilapidated community Please ask your staff to take pride in the work place..I just can't with these lazy inappropriate people and poor management
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November 2022 by Jasmine Thompson
Went to this pharmacy yesterday to get a prescription filled. Line was short and the staff was very friendly. The only thing that knocked off a star was that I had to wait several hours for one medication.
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September 2022 by Jessica R
In all my years that I have been filling my prescriptions at giant pharmacy I've never been able to get through to this Goshen Giant pharmacy. They tell me that my prescriptions will be ready and they aren't. I've had to wait several days to get them filled. Also, I just spent over an hour on hold with the customer service and they still don't answer when a giant employee went back to tell them I'm on the phone. They need to hire more reliable people to work there. Just terrible service!!!
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December 2021 by Jessica Radey
In all my years that I have been filling my prescriptions at giant pharmacy I've never been able to get through to this Goshen Giant pharmacy. They tell me that my prescriptions will be ready and they aren't. I've had to wait several days to get them filled. Also, I just spent over an hour on hold with the customer service and they still don't answer when a giant employee went back to tell them I'm on the phone. They need to hire more reliable people to work there. Just terrible service!!!
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December 2021 by Diana Garcia
Do not take your children here for any shots! They are not patient, kind, or gentle. I took both of my kids for their Covid shot and the woman who administered the shot was rough! It took everything in me to not make a scene. My daughter who was sweet and sitting calmly (always takes her shots like they are nothing) whined and said OH that hurt a lot more than last time. And when it came to my son who has anxiety when getting shots, well she was not having it and just pulled his arm roughly and stuck him. It was horrible! I do not recommend Giant pharmacy on Goshen road in Gaithersburg for children’s shots ever!! Beware.
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August 2021 by Antoinette W.
This Giant is good! I usually can find what I need since they are very organize and their team members normally know where things are. However, I feel like they should stock their shelves more, or inform their business higher ups of the high demands they have on certain items so they can get an increased quantity. Example: they never have lunchables, raisin bread, jasmine rice the bag not the box, Alfredo sauce and some of the fruit can be fresher. I go in this store at least 4 times a week all different days and times . Yesterday Richard I believe is his name, did a great job in the seafood department! He was very helpful and provided good customer service. The meat manager (sorry can't remember his name) is also very helpful and informative. I am sorry that I don't remember some other people names, when I went into giant yesterday I was hoping to have interactions with the people who are usually helpful, so I could get their name, but didn't see any of the people I normally see. Some people at the front customer service booth and the seafood manager need more training as they always seem to not know how to answer questions as it relates to their department.
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August 2021 by Olivia D.
This Giant is good! I usually can find what I need since they are very organize and their team members normally know where things are. However, I feel like they should stock their shelves more, or inform their business higher ups of the high demands they have on certain items so they can get an increased quantity. Example: they never have lunchables, raisin bread, jasmine rice the bag not the box, Alfredo sauce and some of the fruit can be fresher. I go in this store at least 4 times a week all different days and times . Yesterday Richard I believe is his name, did a great job in the seafood department! He was very helpful and provided good customer service. The meat manager (sorry can't remember his name) is also very helpful and informative. I am sorry that I don't remember some other people names, when I went into giant yesterday I was hoping to have interactions with the people who are usually helpful, so I could get their name, but didn't see any of the people I normally see. Some people at the front customer service booth and the seafood manager need more training as they always seem to not know how to answer questions as it relates to their department.
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February 2021 by Ricardo DiGravio
A good place
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March 2020 by Virginia N.
I have shopped at the Giant on Goshen Road since it opened in the early 1980s. It's about as great a store as it can be given that it doesn't always have control of what it stocks, and sometimes things I like disappear. That having been said, it has three things going for it. One is the pharmacy staff--friendly and caring. They know my husband by name; he likes going to see them. The second is the great, great bakery and prepared food department. This is one reason why the local Safeway has never lured me away. A Giant birthday cake is always winner and their bakery bread is fantastic, and they will cheerfully slice it for you. The third thing going for Giant is the friendliness of their employees. I have regular chats with the helpful frozen food guy, and the produce guy will always help you out. The checkers are nice and friendly. I think a friendly staff means there must be a friendly manager, and I have met a couple over the years.
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February 2018 by Lynda W.
The Giant Pharmacy at Goshen in Montgomery Village Md. is the best and most professional. Kristy is the most dedicated, professional and personable. She knows her job so very well and helps customers with their prescription questions and insurance. I for one have been so fortunate in knowing Kristy and her extra help with many insurance company issues. She's a great asset to your pharmacy and Giant. Thanks Lynda W
