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June 2023 by Shiva Ainloo
Ive been holding off writing a review for this pharmacy but it’s just gotten too bad. Every single time I try to get my medication that I need, they find something wrong I.e it’s prescribed by a PA not a doctor or they tell you it is I’ll be ready one day, then when you show up the pharmacist Amelia tells you ooops its actually tomorrow. Should you inform your clients that the medication they need and depend on is unavailable before they make the trip. Getting medication from this place has made my anxiety worse and Amelia and most of the techs are confused and do not know what they’re doing
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June 2023 by Jeff Liu
Told us our prescription was ready at 5pm. Arrived at 5:30, had to wait half a for prescription to be filled. But what are you gonna do? Higher ups have no reason to care as long as the money for over priced prescription keeps rolling in
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October 2022 by Tammy Massie
It is currently 4:20. I made an appointment for the CoVid Booster for 4 pm and I arrived by 3:52 ( having filled out the health and insurance questionnaire at home prior to the appointnent)..The line for drop off and pickup seemed to be one line. I got into it and got checked in while that person was answering phones, taking others paperwork and other tasks which suggests staff shortage or issues.I had a different appointment at 4:30 figuring 35+ minutes would be more than sufficient. It was not. The 4:20 arrived at 4:17 and was almost immediately given her vaccine.Now hoping my 4:30 got a message regarding my tardiness.
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December 2021 by Rolando B.
2nd worst pharmacy to walmart pharmacy in German Town, this pharmacy at Giant is slow, had to wait 30 to 40 minutes to get my covid shot and there was nobody else waiting after the last person got his shot !? be ready to wait and even if there's no line !very disappointing ?
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October 2021 by Amir P.
I made an appointment for Covid Booster at Gaint, Muddy Branch, 20878. My appointment was at 10 am and I arrived at 9:45 am. There was no sign or any direction to say how we should proceed, so I waited in line for 20 min. Nobody asked why you are here. After 20 min, I approached the counter asking if there is paperwork to fill while waiting. Again with no info or advice on the procedure, the pharmacist took my CDC card, DL, and my insurance card and handed me 3 forms to fill out. The forms she handed me was the one I've already filled up online when I was making the appointment but did not mind doing it again since I was thinking I have to wait in line. While I was filling up the forms, another customer showed up, saying he is late for his 10 am appointment, so another pharmacist asked me to take my paper somewhere else, so she can assist him! After another 20 min (at 10:25 am), I asked if I can my DL and insurance card back because I can not wait any longer and had to go. They told me my paper is with the pharmacist, and 2 min later the pharmacist called me to give me the shot after finishing up with the other client who was late for his 10 am appointment! When I told her I need my paperback and I am not going to get the shot here, she told me that "putting in information takes time, and you were just a walk-in client". Really! That means she didn't bother to look up at the screen to check/ask me if I've got an appointment, and also means she took the liberty to keep me 45 min behind the counter without giving any direction or info regarding the procedure. And I was not the only one there. There was at least 3 elderly client at the moment, and God knows how long they have been there for the booster? I feel so ignored, discriminated against the other client who was 15 min late for his appointment. To be precise, I was punished for showing up 15 min early! Although the store manager told me he is going to bring up the issue with the pharmacy supervisor, I felt obliged to write down this review, so customers know what they can expect from this Giant store at Muddy Branch, Gaithersburg, MD, 20878.
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July 2021 by Sruthi R
The staff and pharmacists have been very helpful with filling prescriptions. They are accurate in their wait time estimates and their customer service has been great in my experience. Would highly recommend if you are around the area.
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February 2021 by Lori Liceaga
Nicest employees and very well stoked .Very clean and organized!!!
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November 2019 by Keisha L.
Brenda at the Customer Service desk is the best!!! I came her to purchase an EZ Pass for my vehicle and Brenda greeted me with a warm smile and offered her assistance. There were no passes at the customer service desk so she advised she had to go to the office to retrieve more, which was fine with me. Upon her return she processed my transaction, filled the gaps with some friendly chatting and before long I was on my way. Easy breezy! What little bit of the store I did see was clean and well maintained. There is plenty of parking since the store is the centerpiece of the shopping center.
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May 2019 by Fred S.
Nothing changes. Constantly varying prices, quality, and the availability of items. What also doesn't change, is the fact that the staff is great. It's just too bad that the parent company doesn't seem to be quality oriented.
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February 2019 by Samantha K
I enjoy grocery shopping here. I find what I need and the store staff are friendly.
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December 2018 by Karen Eld
My experience today showed me that staff has ZERO empathy & does not even seem to possess basic customer service skills. Switching pharmacies as of today. Terrible.
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December 2018 by Katie Sobeck
The pharmacist Shirley was so beyond rude. Basic common decency like "please" and "thank you" can go a long way. She should learn that. in the five minutes I stood there she was rude to me and so rude to a customer on the phone that they actually hung up on her. I am so glad I don't have to go here on a regular basis. Also, as a nurse practitioner, I heard her give out bad advice on the frequency of an over the counter medication.
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November 2018 by Victor W.
3.0 Prices are fair and the lines typically are not very long. Parking is pretty big here, this location can be busy, but the lines typically run ~10 or less min for when I've been here. They have a decent selection of products, I usually am here for Milk, bakery items and the occasional last-minute thank you card. Personally I have mixed reviews on the floral service, I think for the simpler items they are responsive and able to help last minute with a decent price and selection. For High Schoolers this can be a location for things like the Corsage / Boutineers that aren't too expensive. The other customers in this location are kind - as a child growing up, we used to hold bake sales outside of this Giant and would be able to raise a great amount of money without much trouble from other locals and store workers. Tips / Takeaways: -Good selection of items from microwavables, to bakery items, to basic flower arrangements, to produce/meats, and thank you cards. -As with any grocery shopping experience, going on "off times" is typically best, weekend mornings can be busier.
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July 2018 by Eduardo Hdez
Good team. I feel great in this place
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July 2018 by Scott G.
This Giant is my local Giant it has been around a while not as new as a lot of other grocery stores in the area but it still has its perks. The employees are friendly, they have a good produce section and cheaper prices on almost everything over other local grocery stores. Parking is easier here than other local stores. Do not like how many self checkouts they have though, seems they only have 2 or3 cashiers at any given time.
