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January 2024 by Fatou Diack
The best car purchase experience I had with Chris Ogene. He was very knowledgeable. Took his time and explain the entire process. He also give honest suggestions when you make a choice…. I would highly recommend him for your next purchase…
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January 2024 by Djawa Hall
The staff at Fitzgerald was extremely helpful and worked with me to find the right vehicle with the hybrid and comfort features I desired, along with making sure we got the price just right so my monthly payments would be affordable. I appreciate their willingness to accommodate my needs and the ease with which they made the entire process.
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January 2024 by Maghie Bolish
The staff at Fitzgerald were all knowledgeable, patient answering questions, and helpful. Prince answered and demonstrated features that were new to me. John worked with me, letting me know everything I needed to bring. Since I had moved and it was a two hour drive, it was very important that I be able to drive home the new RAV4. This is the third vehicle I have purchased from Fitzgerald and they are still the best.
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January 2024 by Stephen Shenk
Outstanding Professionalism and Customer Service!I traded my vehicle in and purchased a 2023 Toyota Tacoma TRD. on 1/13/2024. I'm Extremely happy with my purchase. Olga K. was very professional, courteous and being patient with me to answered all my questions. She guided me through all the features and how to connect my iPhone to my Tacoma. Olga and rest of all the Staff was very helpful. Thank you! I highly recommend Fitzgerald Toyota Gaithersburg, MD.
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January 2024 by gdmsteelers !
I have bought many cars over several decades, including three times from Fitzgerald dealerships, and this was hands down the best experience I have ever had. Andrew Murray was welcoming, informative and efficient. He kept us timely informed at every step of the process. He made sure we were satisfied with every element of the transaction. He was the most professional car salesman I have ever had the pleasure of dealing with. This fellow is going places! I intend to recommend him to my friends and family. Thanks, Andrew!
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January 2024 by Jay B
I had a good time here buying my new (used but new to me) car. Gobi was friendly and personable and more importantly he spoke to me and my husband rather than just my husband. The finance manager was a little agro on trying to get us to apply extra warranty’s but that is to be expected. Overall it was a great experience with no real hidden fees and no fights and I would buy another car from here.
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December 2023 by Wendy w
Super duper thankful for Fitzgerald Toyota Gaithersburg!! Prices are great! Available cars to pick out! Sean Xie is our man!! He did a great job introducing us to several cars and drove around different ones to finally settle with this beautiful Toyota crown! It’s a fabulous experience without any extra trouble Thank you Sean for your time and patient! Will enjoy our ride:)
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November 2023 by Alec Stouffer
I was in need of a car and had been searching for over a month. I found a few that I'd been looking at through the Fitzgerald Auto Mall and a salesman named Max Ramos gave me a call one night asking me about a test drive. Made the trip to the dealership the next night and spent 2 hours looking at multiple different vehicles. I ended up buying one that coming weekend. From start to finish, Max displayed exceptional class, professionalism, and customer service. The sales management team was great as well. My dad ended up buying a car from them as well. Highly recommend, go see Max!
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October 2023 by Dana Johnson
Been buying our cars here since 2009. Good service, fair prices and nice people. Low pressure environment and people who listen to your wishes and do their best to give you a car you’ll feel good about. The only negative was the time to get all the details done, though I never felt forgotten. Honestly with a trade in, there is just a lot of checking and paperwork. The cool part was that all the signing was done on a giant tabletop touch screen with everything digital, copies of everything sent encrypted to my email and a separate copy on a thumb drive. All of it was clear and easy to read, and the manager was careful to explain the purpose of each document. Much easier than the last time.There were a lot of other customers though, which was the primary reason for the waiting time. At my age, I expect barring accidents, this may be the last car I will buy, but I’ll be back in my next life!
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October 2023 by Stephanie Willim-Ostmann
David Dean was my salesman at Fitzgerald Toyota in Gaithersburg, MD. After reflecting on my car purchase experience with him on 10.13.23, I like to envision him as more of a good friend. I never expected to become so captivated by my car salesman, but integrity works in mysterious ways. First let me tell you that David exemplified the highest degree of integrity, extraordinary interpersonal communication and unprecedented first-class customer service during EVERY interaction. His astonishing combination of soft and technical skills inspired me to remain resolutely loyal to him through our 15-month journey awaiting the much-anticipated arrival of the newly redesigned, 2023 Toyota Prius. David is the essence of honesty and good character, an elusive trait these days. Not only does he adhere to moral and ethical principles, but he lives and breathes them. There was no pressure, no haggle, no bait and switch and all questions were answered completely. He is that exceptional salesman whose actions help define the reputation of an entire dealership. Fitzgerald Toyota is a comprehensive team effort and a heck of solid one. So much do I trust them, that this is my second car purchase. Keep doing the right things and people will come!
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October 2023 by JoAn Dawkins
This was one of the most rewarding sales experience I have had in all my 71 years. I was treated with respect and patience giving me the knowledge and direction I needed to make the best choice for me. Most of all I appreciated the time and effort given to find me the very best deal according to my financial situation. From the first level to the top tier management I received premier customer service that focused on me as an individual and not just a number. Thank you Phil, Issac and Axel and the entire Fitzgerald Toyota of Gaithersburg staff for proving that the Fitzway is the only way to go when navigating the car buying experience during these unique automotive circumstances. My family is very grateful for your service.
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September 2023 by Anonymous Anonymous
I purchased a used car from Fitzgerald Toyota, actually an Audi Q5, 2 years ago, and I had a great experience! Although the process was long, and I had to buy down my interest rate, I was happy at the end of the day. Also, the next morning I noticed two nails in the two front tires. No hassle at all, they promptly replaced the tires at no cost and with great service. Could not recommend them enough!
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August 2023 by Chris Kitchura
Bought my 23 Tacom at Fitzgerald 8/15/23. Keith was my salesman. He was great, courteous, informative, and very helpful. He helped make the process as easy and quick as possible. Genesis was my finance person and helped me get on the road as quick as possible and helped me with any questions about any paperwork! Overall an A+ buying experience and one of the best and quickest I have had!
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August 2023 by Ned Torres
By far exceeded all my expectations, Rachel made everything easy and we appreciated her professionalism. She’s the reason why we purchased our 2023 Highlander Hybrid at Fitzgerald Toyota. Thank you Rachel!
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July 2023 by Mohammad Ali
Service and deals in the Fitzgerald Toyota are great and timely organized. A representative known as Mr. Marshall has outstanding performance in helping in the dealership with the clients of Toyota. Mr. Marshall has the ability to do his work in a very organized and time convenient manner. His respect and attitude towards his clients in the dealership is outstanding, and he does deserve to be recognized with such great personality in his career. Mr. Marshall has to be promoted as the client writing this review is not only satisfied with the given service, but also his overall attributes.Mr. Marshall does fabulously with his time, and his sense of valuing the time of both the client and his own time is what really matters to him too. He is well-prepared, and does his work with great confidence. Because of him and the manager, Fitzgerald Toyota has been a great place to buy a vehicle. I thank all of the members in Fitzgerald Toyota because of this.
