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February 2024 by DonotWorryIAmHere
Duplicating since I have multiple gmail accounts and this place should be held accountable.They broke a side view mirror and then denied responsibility since I drove off the lot, I left literally 20 minutes ago. C’est la vie. Don’t go here, sloppy work if they are going to do damage they are confident you won’t notice until after you have left the location. Cheers.
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February 2024 by yabadabadoo flintstone
They broke a side view mirror and then denied responsibility since I drove off the lot, I left literally 20 minutes ago. C’est la vie. Don’t go here, sloppy work if they are going to do damage they are confident you won’t notice until after you have left the location. Cheers.
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February 2024 by Peter Cooke
Very friendly staff.Great communications.
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December 2023 by Isaac Villegas
They strived to do the best job possible.
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December 2023 by Beatriz Beltran Saul
Friendly staff and very patient
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December 2023 by kimberly hall
The Fitzgerald team always takes great care of me and my car! It was in the shop for a month, but Isaac gave me weekly updates and Jonathan at the front desk was very friendly and informative during the whole process.
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December 2023 by Eric Flores
I highly recommended. Bethany was so friendly and professional.shewasable to get in contact with my insurance when they fixed my car and process made it much faster. Thank you Bethany for your help you are the best
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November 2023 by Derrick King
Gary is by far the best collision center manager I've encountered. He did an outstanding job arranging for the painting of my vehicle.Paul also did an outstanding job scheduling and updating me on the status of my vehicle.
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October 2023 by Lauren Stayton
I’ve been meaning to leave this place a good review for a while now. The people who work here are genuinely the kindest I’ve ever encountered at an auto body shop. I’ve brought my car here twice due to a Hyundai paint recall and both times received a quick repair. They even went above and beyond to touch up the paint on my scratched bumper (for free!), which meant the world to me since this car is my baby and I wasn’t even the one to scratch it, so it was really bothering me. It meant so much to me to have the bumper touched up and looking almost new again. That alone was such a refreshing act of kindness, and it has only been one of many I’ve experienced as a customer of the Gaithersburg Fitzgerald Collision Center!Service: Painting
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September 2023 by Alexis Campos
I’m really happy with the work that was done on my car, it took a little longer than expected and I definitely started to get a bit impatient but the guys here were all very professional and helpful any time I called/emailed asking for updates. Paul was in charge of my car and he was very helpful. My car was cleaned so well inside someone found a pair of tweezers I lost months ago and left them on the back seat for me! Haha. They were even kind enough to reattach my license plate the way I had it. Only thing that could be better is the blonde woman that works there may want to just stick to “I’m not sure, let me find out/have someone call you back” when she doesn’t actually know something. She made it sound like I owed over $900 when I called the day my car was ready and that absolutely wasn’t the case. When I asked if I should call my insurance before making the drive over there she said “I mean you can if you want to” ??? Paul called me back on my way there to clear up the confusion about payment. Anyway the work on the car is the most important thing in the end and I would still highly recommend this shop.Service: Auto body & trim repair
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September 2023 by Diana G
Have had two separate repairs here. Two separate appointments are needed, one for estimate and the other for service when there is availability. At times they are busy in the year and it can take longer for an appointment. Have had dent repair with painting and a smaller dent repair with buffing. There was some over spray post paint service but the shop personnel were kind to buff out the spot for no charge. Painting required for the car to be dropped off for a week. Smaller repair of a dent with buffing is a one day job with a specialist. Overall good service, friendly staff. Prices are reasonable depending on service and wether using insurance or out of pocket. I would recommend the shop and be back for more service should it occur.Services: Auto body & trim repair
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September 2023 by Nicholas Brathwaite
Gary is the best. He was upfront and honest with me from the very start of this process. He did an awesome job on my car and I would definitely recommend him to my friends and if I need any work done on my car in the future, this is where I'm taking my car. Thank you again for the great work. You guys rock!!!!Services: Painting
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July 2023 by David Kornegay
They have had my car over 3 weeks and close to a month. Despite they were full due to a lot of customers needing their services, my car was worth the wait. When my car was ready for me to pick it up it looks so brand new. They did a great job.Service: Auto body & trim repair
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July 2023 by Orit Scharf
I got rear-ended 2 days after buying a new car. Fitzgerald Collision Center were really great in getting it fixed quickly and professionally. They worked directly with my insurance and the loaner rental and kept me updated on progress. It made a stressful and frustrating situation into a smooth and efficient resolution.Service: Auto body & trim repair
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July 2023 by Stephan Auderset
Excellent and fast service. Fitzgerald Collision Center dealt with the car manufacturer on my behalf, and dealt with the warranty claim from the beginning to the end. The paint job was fantastic. Overall customer service was outstanding.
