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September 2023 by Kevin Nesto
Not surprised, I have seen the warehouse and people that work there. You can tell they are lazy and slow, Supervisors really need to be smarter on who they recruit.
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October 2022 by Gerri Smith
I have had the same bad experience as others; claiming wrong address. That first package was sent back to the sender after about 5 days. Address was correct. Most recently, when I tracked a package, I found it has 2 entries for the same tracking number. One said it was delivered and the other said it would be delivered the next day. I checked with our mail person whose name was on the proof of delivery, and he said he did not sign for it. The driver who services this route is terrible!! FedEx needs to fix this.
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October 2022 by Rekeda Griggs
Hello your customer service is absolutely trash! Falsifying delivery attempts. I have a a pershable package that should have been delivered yesterday 10.29.21 Trk number 775035214037 driver lied and said business was closed. This is a residence and My fiancé who is 9 month pregnant was home all day. No door tag was left there are 3 entrances to get into my building. So we stay home again today and the same thing says it was attempted at 158pm and the station closes at 2 again No door tag no attempt. The items inside are perishable claim of no extra attempt is 3 days which makes no sense. There is over $900 worth of product within this package. The falsifying of attempts is crazy. We are going to the hospital on Tuesday for delivery and I still have not gotten my package on Monday. Extremely disappointed by the lack of care for customers who pay a premium for your services for them to be beyond mediocre.!! If I could give zero stars that wouldn’t be low enough
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October 2022 by T D
Literal came to the door with the "weissed you tag" and waited only 20 seconds then left. Next time give your customer longer than 30 seconds to get to the door. Unless you want me to come to the door in my underwear.
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October 2022 by Dee A
After my subscription package was not delivered yet company said it was i ordered a replacement. So today i get my replacement package and all tech items are missing and the box has been taped up. FedEx you have thives working for you.
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October 2022 by Rebecca Miller
I have the same problem that everyone else has. Falsifying delivery attempts. Then saying attempt delivery at the wrong address when the address on the package is 100% correct. There is definitely someone stealing packages within this fedex office. It would be nice if they took it seriously. I have a grocery list long of back and forth transit between WV and Gaithersburg. I would give 0 stars if I could.
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October 2021 by Sarah
Around 1420 hours today, 5/15/2021, Saturday, this aggressive reckless Fedex driver has been switching lane between vehicles without signal on Veirs Mills Road from Connecticut Ave to Route 355 . Of course he almost hit my vehicle as well as some others. After I took these pictures to get his truck info, he filmed me back while he was driving. I wish I can put up a video to prove that.
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October 2021 by Ben Ritter
ANOTHER MISSING PACKAGE. Your corporate office needs evaluate the management of this GAITHERSBURG facility. I specifically left a sign which says do not leave packages at mailboxes because they get stolen. And of course your driver leaves it at the mailbox, updates the delivery information hours later, and now it's stolen. This is the 5th time our Fedex package has gone missing. Hire some quality employees or lose your customers. Fedex was reliable years ago but now just garbage!!
