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November 2023 by Lucy annabell
custom service sucks i look at the advertisement for coke product they never have it this location is the worse when ask for product they don’t take the time to check for you manager on duty always has a nasty attitude do not advertise sometimes you can supply your customers with its a waist of time to drive miles away to get turn down its always the same were out or we don’t have it multiple times they ether taking it for th selfs its just so bazaar to me i been there 7 times to ask for the same product md its never available to me sadly i have to write a negative review i also reached out to there website nd left them a customer satisfied review so sad
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October 2023 by Ash H.
i feel as though this family dollar is well organized, and its MOSTLY the customers being disrespectful to the employees that try there HARDEST to make the customers satisfied. EVERYONE has there moments even god . SOME people should take that as consideration and understanding that people go through A LOT at work . And with customers making it so difficult, things usually go left . Overall People should treat people how they wanna be treated . Employees don't get up work hard for customers to just be RUDE AND DISRESPECTFUL. ESPECIALLY if the store gets busy . They don't have time for all that extra nonsense. You're there to shop , get what you need/ want check out and persuade to your life . We all come to family dollar to get cheap stuff , so why do all that complaining everyone coming in there for the same stuff . OVERALL treat people how you want to be treated! Thank you .
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October 2023 by Ceej J.
Bad Customer Service. NIYA a cashier that works at this location is very rude. She works in the evening and on 9/7/23 around .8:55pm I came into the store and as she was ringing up my things I asked her if she could check the price on an item and she said to me, don't you see busy ringing up your stuff? I told her that she was rude and want to speak to a manager . She said okay, but she's not going to do anything .As I was speaking to the manager about her bad attitude and poor customer service another other guy heard the conversation and said that that's the same girl he complained about but she is still employed with the same bad attitude.She is rude to customers and I'm confused about how she's still employed there. Please TRAIN your cashiers. I work close by and never had a problem with the other cashiers. Customer who shop at this location shouldn't be treated poorly because you are low staffed.I will also be contacting Corporate.
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September 2023 by S C.
I went to this Dollar store and the employees there are horrible to say the least. When I left the store the cash didn't give me all of my bags. What left behind she didn't even try to bring it to me as I left store. There was plenty of time for her to do this too, because I believe it was intentional. However, I kept calling the store when I noticed the items were not present. Check this out went to the store as the cashier if she remembered me and at first she claimed she didn't, but when I mentioned the items that I left behind she somehow started to remember me. She said, "Oh, I remember the Miracle Whip". Letting me know that she remembered me leaving my groceries or she never gave them too me. Another associate decided to drop into the conversation and said, 'Oh, we put the groceries back. Something about restocking. Trust me I do believe that my items may have gone home with someone. They didn't even try to look at receipts from the register. The store is a mess! I called the day that I brought my groceries and know one answered the phone! The other associate told me that they don't know if they even have a telephone. DON'T SHOP AT THIS STORE THE ASSOCIATE ARE NOT PROFESSIONALS AT ALL. THERE CUSTOMER SERVICE IS CRAP!
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August 2023 by Liyah O.
Tonight was very shameful. I came to this family dollar on muddy branch today 08/25/2023 @9:56pm. & they we're closed... me and two other people were standing outside so I decided to knock on the door. i seen the night manager and one of the employees just sitting at the register looking at me. So I kept knocking on the window and no one came. They proceeded to do what they were doing. The male took the trash out and the manager cut the lights off and was pulling the register. After I still was standing there the employee finally came to the door. I asked him why they closed so early today. He proceeded to tell me that there registers were broken.. I asked him if both of them were broken he said yes. I told him he could've just let me know they closed earlier today. Then I asked to speak with his manager he rolled his eyes.. I asked him to give me his cooperate #. He wrote down a fake number and I told him to bring his manager. When his manager came she wrote down the number and gave it to me. ( they both gave me fake #'s.) I told her that the employee had really bad customer service and she cut me off saying that she had a family emergency that's why they closed early. I asked her why he lied to me and she proceeded to say she doesn't need to explain to me. She called me a bitch multiple times & said she didn't care about her job.. she has a "business" and it's just her part time job. She called me a child and just multiple other disrespectful words. The customer service was terrible. The male employee tried to slam my foot in the door & called me bombaclot... they were very disrespectful to me. The manager also yelled out "THIS IS WHY I HATE BLACK BITCHES" .. All because they closed earlier and could've just came outside and said that to the customers. I do not at all recommend this store especially the night team members. They're so rude!
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August 2023 by toni p
I have nothing bad to say about the workers, they give you the energy you give them. So don't walk into Family Dollar acting like you're shopping at Nordstrom. I took away a star because they are clearly understaffed.
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August 2023 by C Palmer
I love this Family Dollar. It is not close to my residence but well worth the drive!
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August 2023 by EnTyce Jackson
A 1 star for Posted hours of operation I got there at 9:41 PM and they were closed.
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July 2023 by Jenny Carranza
You can almost, pretty much find all your essential needs at this store. I recommend that you download the app, it’s very helpful. Great prices! Great deals!!
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July 2023 by Hitesh Patil
Not going there again. Cashier have no sense of how to talk to customers, forget about being apologetic for wasting my 15 minutes. She was totally disrespectful towards me. Management needs to careful whom they hire. I would rather spend 10% extra at Walmart then enter this place again.
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July 2023 by Mary Wilson
The music the people are playing that are stocking the shelves ??♀️ Why call it family dollar you can’t bring your kids in there
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May 2023 by christian woldegebriel
Horrible customer service! Literally worse. My son got pinched on the belt accidentally and they keep telling me it's my son's fault for putting his arm there and it's my fault for not telling him as if I control accident. They didn't even care to say sorry for my son. They got no empty no emotion. I was crying and asking for help amd one of them was just smiling. So sad!
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April 2023 by taqueya spriggs
I'm new to the Montgomery County area. In fact, I still occasionally use my GPS to get around but nevertheless I notice there aren't many family dollar stores within the Gaithersburg area where I live. The one location near me on muddy branch way, the cashiers are rude, unfriendly, and unwelcoming. If the cashiers are not familiar a particular regular shopper, then they will not greet you with a hello, good morning, good afternoon, or have a nice day. I've only shopped at this location on one hand about 2 or 3 times and I've witnessed the cashier only speaking to customers who they are familiar with. I stopped in this morning for a few things and when I approached the register to check out, the cashier didn't make eye contact with me, she didn't acknowledge me with a hello or good morning, and after I paid for my items she didn't even have the courtesy to hand my receipt to me or greet me with a have a nice day. I will never shop there again. The customer service is very poor and I'm treated the same way every time I shop there. Not to mention, whenever I can't find a particular item that I'm looking for the cashier's way of telling me where I can find the item if they carry it when I ask for assistance is by pointing towards the aisle.??♀️
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April 2023 by Kim H.
This is the worst family dallor in gathersburg the employees smoke weed in the store and there ciggerrettes outside of the store you walk in and the rap music is blasting the employees drink the sodas and you go in the freezer and these folks have half sodas in there i guess they need to keep it cold ive been watching this trash for 5 years everyone of that trash need to go!!! I bet it would never happen in the rich community then I've tried making compliments but no one answers any phone i guess because there always on their cellphone i absolutely hate this store I'm going to write folks in this county to stop it... . Also your employee said something inappropriate to my 11 yr old I'm doing a police report and I'm gonna find out what actions to take against family dallor
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March 2023 by Yashica Wimberly
Store layout has improved however it is still difficult for someone with mobility issues to navigate.