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August 2023 by Harrison Toy
I had a problem with my front right wheel vibrating...I went through 2 mechanics and a wheel specialist and got no solution. Bill listened then took the car out for a test drive and basically figured out the problem in the first five minutes. He then took time to confirm what he thought by putting the car up and doing a thorough examination.I am really impressed!Prices are very reasonable too!Service: General repairs & maintenance
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August 2023 by Jacob Haidak
I've been taking my vehicles to Bill since I moved to Gaithersburg and I don't plan on stopping any time soon. Great mechanic and fair prices.
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April 2023 by Christina Gullans
This shop is outstanding! Bill is a fantastic mechanic who always offers excellent service and advice. He has helped me several times and always comes up affordable solutions for fixing my car. On top of being the best mechanic in town, he is also a wonderful person. I am so grateful to have found such an awesome place! I can’t recommend this shop enough!
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April 2023 by Marita Conforto
I took my car in for an oil change, plus a break pad replacement (after a different shop indicated that I had to replace them). Bill indicated they were in good condition and didn't need replacing, so definitely a business that can be trusted when it comes to a realistic diagnostics! Overall the price estimate they provided was still much more reasonable then what you can get at other places.Services: Brakes
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October 2022 by Kristin Altwegg
Bill, the owner is knowledgeable and really friendly. He was extremely helpful and had great suggestions and ideas on how to work around my budget to get my car safely back on the road. I 100% recommend Executive Automotive Service and Bill and will be working with him for general car care in the future!!
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September 2022 by Walid
Looked up mechanics open over the weekend to get a pre-purchase inspection done for a used car I was looking to buy. This man saved me from buying a car that was listed as no accidents, no paint work, no issues. He asked the salesman all the right questions, looked over literally every inch of the car and showed me overspray in the door jam that was so hard to see but 100% definitive proof the car had been repainted. He fought for me like he knew me and I had just met him lol. He has a forever customer in me and my wife whenever we're up in MD, saved us $35k+
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September 2022 by AR
I called today about an issue I was having (dead battery wouldn’t jump properly even when connected to another car) to see if they would accept my car if I got it towed to them. The extremely kind man who picked up the phone talked through my battery problems with me for 10 minutes and encouraged me not to be hasty and first call AAA to see if a professional grade jump starter would have more power to jump my battery. He was right, so I didn’t end up needing to bring my car here— his honesty and patience saved me a lot of panic and hassle. If I ever need a mechanic I’ll be taking my car to this shop.
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August 2022 by Bonnie Zou
I initially did oil change here and Bill found it was hard to start my cars. So he dropped me off home and found my car starter failed. He fixed the car pretty quick on the same day. I was lucky that Bill found out the problem and solve it fast. The price was very reasonable. Strongly recommend! I will come here again.Service: Oil change
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August 2022 by Robert Huaman
Best mechanic i know so far it was fast and patient knows what he was doing I recommend themService: Auto engine diagnostic
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July 2022 by Isabelle Stern
Awesome service - helped me in a pinch for a great price. Definitely recommending this place to my friends in the area.
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June 2022 by Jess C.
We were stuck at Seneca Creek State Park around 15 min away from Executive Automotive Service when our car would not start. It was a hot Sunday afternoon and most auto shops were closed and this place was listed as open on Google. We called and the man on the phone (I believe Bill the manager) was the most helpful and able to help us fix our problem remotely. We had thought we needed to get a tow truck into the state park, but with the Park Rangers help in detecting the missing component that prevented our car from starting and creating a makeshift solution and Executive Automobile Services verbal guidance, we were able to drive home from the park!! Executive Automobile Service was able to explain to us over the phone that it must have fallen out in the car and encouraged us to keep looking for the piece. They even offered to come over to the park so that they could lift the car up to locate it to us. We told them we would keep trying to look for it and ultimately did find the piece hidden inside our hood. We felt like we had a dream team between Executive Automobile Service and the Seneca Creek Park Ranger . As other mentioned, this is a business of integrity, professionalism, and high caliber of expertise as demonstrated by being able to walk us through the explanation of the how integral it was to find the missing part once we defined the problem to them. Although we never met in person, they saved us from a wasted tow trip to their shop which I suspect other shops would have recommended us do. If we had not found the piece, they told us that we would have to order it anyways and to just keep the car at home. I am very impressed with this business and the patience they had to efficiently explain the diagnosis, solution. I highly recommend to others!! Thank you!!
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March 2022 by Becky H.
Best place I have been to! Seriously they are so helpful and on top of things. Listened to what was happening with the car and worked out a solution. Also rushed getting things done knowing how badly we needed our car back. 10/10 would recommend to everyone I know!
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January 2022 by Raina A
I called today about an issue I was having (dead battery wouldn’t jump properly even when connected to another car) to see if they would accept my car if I got it towed to them. The extremely kind man who picked up the phone talked through my battery problems with me for 10 minutes and encouraged me not to be hasty and first call AAA to see if a professional grade jump starter would have more power to jump my battery. He was right, so I didn’t end up needing to bring my car here— his honesty and patience saved me a lot of panic and hassle. If I ever need a mechanic I’ll be taking my car to this shop.
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June 2021 by Elena Brown
Bill and his team were so helpful and professional. I would definitely work with them again!
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April 2021 by N N
Always Great!
