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September 2023 by Frank McGuire
This Mercedes Collision Center is the best. The service was 5 star for sure. I was greeted and asked a number of questions and then I left my car with them for an estimate. The estimate was the most professional estimate I've ever seen, with details and photos of everything required. The professionalism and care was quite something. The technicians here are totally Mercedes. I highly recommend Euro Collision center to anyone owning a Mercedes.
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September 2023 by Rob S. Kaye
AVOID THIS SCAM COMPANY. I nearly had to report my vehicle as Stolen by this company . My car went to this collision dept. thru a GEICO claim ONE YEAR AGO, nearly, 11 Months ! What I had not known was that Euromotors was Paid by GEICO almost one year ago-So for 11 months Euromotors let my vehicle sit in their lot, always telling me they were waiting for a part. Of course my car was the last to receive a low inventory part..Euromotors had already been Paid almost in entirety by GEICO. I had to go buy a new vehicle. Then Euromotors avoided my calls, would not return messages. After having been paid by GEICO in Oct.2022…over 5 thousand dollars, they now are telling me my vehicle is sitting in their lot b/c GEICO still owes them $ 200… Something is Very Dishonest here. Patrick in service avoided me for months. Do Not use this dishonest repair dept.!
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August 2023 by Richard Kheir
I recently had the unfortunate experience of dealing with Euro motorcars Collision Center and I must say it was an absolute nightmare. From start to finish, their lack of communication, disregard for timely repairs, and inability to handle insurance matters for rental reimbursment has left me feeling frustrated and deeply dissatisfied.First and foremost, their lack of communication is inexcusable. After leaving my car with them for repairs, I tried multiple times to get in touch with the responsible person, but to no avail. My calls and emails went unanswered, leaving me completely in the dark about the status of my vehicle through the repairs. It was as if my concerns and questions were being deliberately ignored by Chris.The repairs on my vehicle were relatively minor, yet the process took an excruciatingly long time, about two months, with no explanation whatsoever. I had hoped to have my car back within a reasonable timeframe, but it seemed like a never-ending saga. The worst part is that they failed to provide any justification for these delays, leaving me wondering if they even cared about my inconvenience.As a victim in this incident, I expected the body shop to advocate for me and provide the necessary information to the at fault insurance company. Unfortunately, they failed miserably in this aspect. Despite me being blameless in the accident, they omitted the details of the delays, resulting in the insurance company refusing to reimburse me for rental expenses beyond 30 days.When I chose Euro motorcars, I trusted that they would uphold their responsibilities and act in my best interest. Regrettably, this turned out to be a massive mistake. They gladly took my business but showed complete disregard for their obligations, leaving me to bear the brunt of their incompetence and lack of professionalism.In conclusion, I cannot stress enough how terrible my experience with Euro motorcars has been. Their non-existent communication, sluggish repairs without explanation, and inability to handle insurance matters have caused me unnecessary stress, financial burden, and frustration. I would strongly advise anyone considering their services to look elsewhere for a reliable and responsible auto body repair shop. Save yourself from this headache and find a company that truly values its customers and takes their responsibilities seriously.
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August 2023 by Richard K.
I recently had the unfortunate experience of dealing with Euro motorcars Collision Center and I must say it was an absolute nightmare. From start to finish, their lack of communication, disregard for timely repairs, and inability to handle insurance matters for rental reimbursment has left me feeling frustrated and deeply dissatisfied.First and foremost, their lack of communication is inexcusable. After leaving my car with them for repairs, I tried multiple times to get in touch with the responsible person, but to no avail. My calls and emails went unanswered, leaving me completely in the dark about the status of my vehicle through the repairs. It was as if my concerns and questions were being deliberately ignored by Chris.The repairs on my vehicle were relatively minor, yet the process took an excruciatingly long time, about two months, with no explanation whatsoever. I had hoped to have my car back within a reasonable timeframe, but it seemed like a never-ending saga. The worst part is that they failed to provide any justification for these delays, leaving me wondering if they even cared about my inconvenience.As a victim in this incident, I expected the body shop to advocate for me and provide the necessary information to the at fault insurance company. Unfortunately, they failed miserably in this aspect. Despite me being blameless in the accident, they omitted the details of the delays, resulting in the insurance company refusing to reimburse me for rental expenses beyond 30 days.When I chose Euro motorcars, I trusted that they would uphold their responsibilities and act in my best interest. Regrettably, this turned out to be a massive mistake. They gladly took my business but showed complete disregard for their obligations, leaving me to bear the brunt of their incompetence and lack of professionalism.In conclusion, I cannot stress enough how terrible my experience with Euro motorcars has been. Their non-existent communication, sluggish repairs without explanation, and inability to handle insurance matters have caused me unnecessary stress, financial burden, and frustration. I would strongly advise anyone considering their services to look elsewhere for a reliable and responsible auto body repair shop. Save yourself from this headache and find a company that truly values its customers and takes their responsibilities seriously.
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June 2023 by Kendol Decker
Please run away from this shop. I regret not reading these reviews before taking my car there and that’s because I’ve always had quality services from authorized dealers. My car was involved in a minor accident last year. When I was ready to get it repaired, I wanted to take it to a Mercedes authorized shop since my insurance is paying for the repair. They were one of only two Mercedes shops that came up around my area. I first called the one in Silver Spring but they had a three months wait. This shop told me to drop off my car in two weeks so I chose them instead which was a huge mistake. They’ve held my car for almost two months. They told me the car was going to be ready two weeks ago. I have dealt with other repair shops in the past and they will contact you to update you about your car in every step of the repair. That’s not the case for this shop even when they didn’t meet their own deadlines. You will have to call them and my service rep whose name is Chris won’t return my calls for several days. I just cannot believe that a shop can be this reckless and disorganized. My insurance company informed me three weeks ago that they will no longer pay for my rental car which cost $60. My wife and I work schedules cannot accommodate one car so I had to keep the rental car. At this point, I just want this shop to give me my damn car as it is so I can take it else where. Everyone should run as far as possible from this shop. It’s the worse I’ve seen and I’m even concerned about the quality of repair they will render to my car.
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June 2023 by Mark L.
They do high quality repair work but are dreadfully slow with few updates.
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May 2023 by JESUSISCOMINGBACKSOON “Jesusiscomingbacksoon”
The reviews do not lie! The customerservice provided by the front desk lady and gentleman was enough. If management sees this message please work on the customer service beginning with the people in the front desk!
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April 2023 by Emerson P. Daniel
My experience satisfied me. There are reviews on here that are very concerning so I just wanted to clarify based off my experience.They have good customer service!The service reps are on hands but off hands at the same time. They are not good at taking calls or returning them. I had to physically go to the location to get my answers!If you have to go to them it’s okay but there is nothing inviting about going to them. But you will be alright.
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March 2023 by Ziky Ababiya
PLEASE, for your sanity, read reviews before you decide to commit to obtaining services from this shop! You will realize it will be one of the worst decisions you will likely make…My car was at this shop for over two months. It would have been longer if I didn’t continuously check in and engage with Euro Motorcars leadership. In particular, the communication from the staff, the skill level of the mechanics, and the transparency in the repair throughput were highly disappointing.I’m sparing the details of what happened; however, take the word of these reviews, and DO NOT go to this shop! I wish I took the time to read them in advance.Services: Painting
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March 2023 by Rebecca Griffiths
Shockingly unprofessional and slow. Dropped my car here after a very minor accident that caused a small dent in the side of my car. SIX WEEKS later I can't even get anyone of the phone to tell me when it will be ready. Insurance will no longer cover a rental car.Service: Body & Trim
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March 2023 by Jodi S.
This is the worst repair shop in the area! I would give it zero but had to pick 1. Hands down the worst!! It took 5 months for them to repair the side of my Audi Q5. They don't communicate or give you a realistic time frame. When I picked it up there was still damage which they never even told me about. They had to submit another supplement to insurance which was never received. Patrick was unresponsive and didn't return any phone calls. I handled it with insurance myself. After a month I got the estimate from insurance and was forced to bring my car back. Patrick told me it would take a day to repair. Than it was 2 but no more than 3. It is day 4 and Patrick has not responded to several e mails and calls. As director he is rude, unresponsive, not helpful and quite honestly over his head in the position. It is so frustrating and I have no idea what the status is or when car will be repaired. I would never recommend or use this place again. Horrible customer service!!! Do not take your vehicle here!
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February 2023 by Fatoumata Sy
I am writing this review to share my recent experience with Euro Motors Collision Center. I took my car in for repairs back in August, as I was under the impression that Euro Motors was affiliated with Mercedes Benz and therefore I would receive the best parts and service. However, it has now been 8 months since I dropped off my car, and I still do not have it back.When I first brought my car in, I was told by Brandon that I would receive it back by October. However, that date was pushed back closer to the end of the year. I received an email from Patrick on November 11th stating that they just needed to fix one more part and I would receive my car the following week. Unfortunately, it is now mid-February, and I still do not have my car back.Chris is now in charge of my car since Brandon left, and every time I call for an update, I receive a different story. Chris has told me that my insurance hasn't sent in the full amount, which my insurance company assures me that they have. I am extremely frustrated with the lack of honesty and organization at Euro Motors.I am in the customer service industry, and I understand the importance of good communication and follow-up. However, Euro Motors has fallen short in both of these areas. I will never go back to this location, even if it were free. People need to be aware of what they can expect if they choose to take their car to Euro Motors. Based on my experience, I would not recommend this collision center to anyone.Fatoumata Sy A220Services: Painting
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January 2023 by Geozeph Fahmy
There's a reason why this branch has multiple 1 star reviews. If Google allowed me to give 0 stars, I would. They have terrible organization and communication skills. Most of the time when I called in, I was on hold for an extensive amount of time to the point where I would just hang up. On one particular call in which I attempted to get an update, I was on hold for 30+ minutes and then someone picked up saying \\\"Thanks for calling Euro Motorcars, how can I assist you?\\\". It took them 2 months to fix my vehicle. I could go on and on about my experience but they aren't worth the stress of typing more things out on this review. I don't recommend this branch. Such a shame for a high luxury branch...
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November 2022 by Pearson Brown
My car has been stuck with this shop for 9 months now. They continually tell me they are working on the same thing (radiator support) and are still ordering parts at this time. I have been told at least 3 timelines that were not met and GEICO has let me know that they did not have the supplement paperwork written up twice. They told me that they received the incorrect parts from Audi on almost every order and also shared that the technician failed to mention a needed part for months. 2 estimators for my car have left (probably due to the dysfunction of the shop) and my contact (nice guy) takes weeks to call me back and cannot seem not refer me to anyone senior. He has been transparent about their mistakes in some cases, but can only do so much to get people to prioritize the repair. His management and engineers are leaving him out to dry. I have also been told the shop has an agreement to prioritize Mercedes vans for companies. Overall, DO NOT SEND YOUR CAR HERE. They advertise as top Audi specialists but do not even know how to do the calibrations on my car… if they ever get to them. I have engaged attorneys to evaluate a civil suit and received the following response yesterday after letting them know and asking to speak to a manager: “Yes Mr. Brown we are doing our best to keep repairs going as smooth as possible. Our body tech did notice that we needed an additional part.” Update: Today they still cannot commit to having my car completed in the next 6 months.
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November 2022 by Jasmine Dixon
*Pick Another Repair Shop for Your Luxury Vehicle*I was unfortunately in an accident that was not my fault at the beginning of September. I entrusted Euro Motor Card to conduct my repairs as they are an authorized Audi repair shop. While there are many details I could go into I will provide a high level summary of why you should not entrust your vehicle to this shop. 1. Communication: We started out on a good note in week 1 regarding how the process would work. After week - radio silence. It was hard to get an update on my vehicle. I could not get anyone to call me back and I had to work with multiple service advisors including manager to keep status on my vehicle. I also should be on Euro Motor Car’s payroll as I have been the liaison between them and the insurance company Nationwide.2. Rework and Craftsmanship- I will be honest I have not seen my car yet it’s been about 3 months since I dropped it off so once I see it I will provide an update this to my review. But for the last 4 weeks my car allegedly has been in paint status. With each week reps and managers promising it would only be a few more days until the vehicle is ready.3. Poor Customer Service: The best customer service that I have seen to date has been from Lamont and Armando. But the rest of the management team has been not so helpful and here’s why. I have repeatedly tried to address communication challenges and nothing really changed until it was time for them to get paid. There was some issue I was told with the paint work that caused rework and delays. Lamont was so kind as to offer free detail for my vehicle which was nice but now I’ve been notified that my car is complete and my ask if for my vehicle to be released once the insurance approves the final supplement since they’d been promising my vehicle the last 4 weeks with nothing to show. I’m now being told by the location manager that I will not be able to get my car until they physically receive a check from Nationwide, a national provider. I get that everyone needs to be paid upon delivery but given the circumstances noted above, poor communication, lack of first time quality, an approval to pay the final amount (mind you which is less than 18% of the overall total) should suffice from a national insurance provider who has shown to send me and then payments very timely. The manager went on to say that they have to wait for a physical check to release the car because they are waiting for large payouts for other vehicles. As a consumer I don’t want to hear about your problems I want you to address and acknowledge mine. In my situation Nationwide has paid timely. I highly recommend that you not spend your time, money or patronage with this repair shop. They will take your car in quickly but it’ll be a while before you get it back and God forbid you don’t shepherd them through the process. I’ve had to request to speak to the President to have my car released upon approval from Nationwide. I have a call in to him so I will update this review based on my discussion with him. This scenario should be a no brainer otherwise do not accept insurance period in your shop.Services: Painting
