-
November 2023 by Angel Johnson
Great customer service. Jarrett and Liat are awesome! This is my second purchase with Elite Auto Brokers and won’t be my last
-
October 2023 by Patricia Blake
This was the best experience I ever had purchasing a vehicle. The entire staff was so professional and courteous. They assisted me prior to coming to their location and I was in and out within one hour. I sold cars in the past and never have I seen an organization with so much integrity and grace. My salesperson Matt and the finance manager assisted me with the utmost respect and kindness. Thank you Elite Brokers for everything
-
October 2023 by E C
Great experience purchasing a great vehicle at a great price! Many thanks to Nick and Liat for being awesome! Their excellent care and attention was much appreciated. The facility was very nice as well.
-
October 2023 by Joseph Bell
We had a great experience with this dealer, everything went smoothly and everything was in placeexperience was smooth and great everything went in Place excellent car dealer.
-
October 2023 by Donna Harper
Professional. Knowledgeable. Responsive. Jarrett & Liat were absolutely AMAZING; so refreshing to receive EXCEPTIONAL service! The entire experience was top notch. I'll definitely buy from them again.
-
October 2023 by nathaniel dumas
They were so friendly and easy to deal with. There was no hassle and no trying to overcharge me. It was a really great experience and I’m happy with my purchase.
-
August 2023 by Volodymyr Tkachenko
Elite Auto Brokers left a positive overall impression, characterized by their selection of cars, which exemplified refined taste and quality. The buying experience was notably satisfying, garnering a solid rating of 8 out of 10.However, within a week following the purchase, I encountered an unforeseen issue with the car—a low coolant message prompted my attention, and upon inspection, it became evident that the coolant levels were significantly depleted. As a temporary remedy, I replenished the coolant; nevertheless, this revealed an underlying concern, as the car exhibited a coolant leak, necessitating a visit to Audi Service for resolution.During the service appointment, additional complications came to light, including an oil leak and an issue with CV joint causing clicking sound. Fortunately, the vehicle was still under warranty, sparing me from incurring any repair costs. Nonetheless, this situation raises legitimate inquiries regarding the adequacy of the pre-sale inspection process conducted by Elite Auto Brokers. Ensuring a comprehensive and thorough inspection of vehicles before they are sold would have likely prevented these issues from arising post-purchase.In conclusion, while the initial buying experience at Elite Auto Brokers was commendable, the subsequent discovery of these mechanical challenges does prompt a sense of concern about the diligence applied in assessing the car's condition before being made available for sale. Clarity in the inspection and maintenance practices of the dealership would be instrumental in further bolstering customer confidence and satisfaction in their services.
-
August 2023 by Jack Wu
Bought a beautiful MB GLE 350 still under warranty. Took it to the MB of Chantilly to get it checked out and came back with a clean bill of health with some minor fixes that the warranty covered. Moshe, Bob and Liat were friendly and great to deal with.
-
April 2023 by Asaada Jones
Nick and Liat provided my mom and I with the most amazing experience. They were kind, easy going, informative and attentive.They weren't aggressive or pushy. Shopping for your first car can be a nerve wrecking experience but the two of them made it seamless. All my mom and I could talk about was how great of an experience we had once we left. I couldn't be happier with my car! Thank you guys so much!
-
March 2023 by Latrice Curtis
What an amazing and fast experience! I have never enjoyed buying a car, but this is the first time it felt right! Thank you to Nick for truly being an elite broker, Liat for making the financing easy, and the whole team for helping me get my dream luxury car!
-
February 2023 by Johnny Brown Bear
I just wanna say, I purchased a 2020 BMW 5 series from this dealership last week and the service from top to bottom was stellar.The vehicles condition was as close to new as I've ever seen in a pre-owned vehicle.The paperwork process was clean and very efficient.The employees were welcoming from start to finish. They have a real family atmosphere there and I was comfortable throughout the process. No high pressure, no games, everything was very straightforward. I HIGHLY recommend Elite Auto Brokers to anyone looking for that one of a kind exceptional experience.I will be a customer for life!Thank you Bob, Liat, Matt, and the entire crew, job well done!
-
February 2023 by Cornell Barnett
I purchased a vehicle from Elite back in 2010 the service was awesome. Recently I was back in the market for a vehicle, of course I had to return, they have the best inventory around and the vehicles and facility are immaculate. The only reason I did not purchase is because they didn’t have the car I was look for at the time and I had to make a quick decision. But Matt our salesman was very hospitable, kind and very knowledgeable about the BMW and Porsche we test drove. Thanks Matt we will be back at some point to purchase a vehicle.
-
February 2023 by The Popes
First of all, Elite Auto Brokers is simply superior. The name does it justice. Awesome showroom and well maintained. We will be back!
-
February 2023 by Johnny Crypto
I just wanna say, I purchased a 2020 BMW 5 series from this dealership last week and the service from top to bottom was stellar.The vehicles condition was as close to new as I've ever seen in a pre-owned vehicle.The paperwork process was clean and very efficient.The employees were welcoming from start to finish. They have a real family atmosphere there and I was comfortable throughout the process. No high pressure, no games, everything was very straightforward. I HIGHLY recommend Elite Auto Brokers to anyone looking for that one of a kind exceptional experience.I will be a customer for life!Thank you Bob, Liat, Matt, and the entire crew, job well done!
-
February 2023 by David Mierwald
I purchased a vehicle from Elite Auto Brokers in mid-November.I found the vehicle I wanted online. I live in Pennsylvania and the dealer is in Maryland.I contacted them and they said they do deliver vehicles. I live about 200 miles from the dealer.Delivery was original quoted to be $200 - $250. Actual cost was $350Vehicle arrived tire pressure on one tire was very lowvehicle was 800 miles past due for a vehicle check with BMWI scheduled service to have a vehicle check but my BMW dealer was 3 weeks out. A few days after driving the vehicle, I noticed a vibration at highway speeds. Thought a wheel was just out of balance.1 week after vehicle purchase, never received paper work for registration. I needed to fill it out via email, sign and send back so it could be sent in for processing.Had to email the Office Administrator, Liat Bregman, and the owner, Moshe Bregman, several times to get the paperwork.Finally after 2 weeks, I had the paperwork emailed to me.3 weeks after purchase, when BMW had it in the shop, found out both passenger side rims where bent. It would be over $1000 to replace these 2 rims. Didn't contact the dealer because I was worried they wouldn't send in my registration paperwork if I complained.Rims replaced 6 weeks after purchase. Sill no registration.7 weeks after purchase. Temp plate is going to expire in 2 weeks.Contacted Liat just after new year. Was told she was on vacation in Florida and would send a new Temp plate when she returned.Contacted her again the following Tuesday. Temp plate expires in 6 days. Was told I would have a new temp plate on Wednesday.On Thursday (plate expires in 4 days) contacted Liat again about the temp plate. Then she finally over nighted the plate to me and I received it Friday.At this point I was really frustrated, so I contacted the owner about the bent rims.His response:I wish you contacted me back then, as we had a 5 days buyback guarantee.We normally use a professional wheel repair person, that charges us about $100 to fix a bent wheel. Sorry for your trouble, had you contacted me right away I could have done something about It.I didn't know about it until 3 weeks after purchase. And I live over 3 hours from the dealer. I would not have driven there and back to have it repaired.Then a week after receiving my Temp plate, I get a text from Liat. The tag company they are working with needs a copy of the back of my license for my registration. This is over 2 months after I purchased the vehicle at this point.So she never sent my paperwork to the tag company until I needed a new Temp plate.Finally, 2 and a half months after purchase, I received my registration. I called the tag company that sent me the registration and new license plate and confirmed that they received it on a Wednesday and processed it on a Thursday and mailed it out. I received it on a Monday. So I should have had the registration 2 months earlier.To sum it up:Delivery was $100 more than quoted.When the car was delivered:- Very low tire pressure- Overdue for routine maintenance that is free under warranty at BMW- 2 bent rimsHad to continually contact Liat for registration paperwork and new Temp tag.My registration paperwork wasn’t sent in until 2 months after I purchased the vehicle.Bottom line.This dealer is not elite. It isn't even good. I have never had an experience like this purchasing a vehicle, online or in person.If you are willing to deal with hassle and potential issues for a great price, then this is the dealer for you. I would not recommend this dealer to anyone.I'm sure the owner will respond to this negative comment. It looks like he always does. But no matter what he says, he should have never let this car leave the lot with the issues mentioned above. Period. End of story. Also, it there is no excuse for an 11 week delay in the paperwork. None. I’m not the only one that had these issues. Read the other negative reviews. I wish I had before I dealt with this dealer.Avoid Elite Auto Brokers or you will regret it.
