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December 2023 by Chris Guzman
Took my car to Criswell Auto Body to have it taken care of after an accident and Chris Rouse has been more than exceptional in taking care of my vehicle on top of handling the insurance company on the costs of repairs. I got my car back looking brand new! If anyone needs body repairs done, I'd highly recommend to Chris Rouse for service. Two Thumbs Up! Thanks again for your help!!!!
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December 2023 by Brian Fuentes
I drove from Hanover ,Pa.to have my service and warranty work done here . My experience was outstanding the service was outstanding, and the work again outstanding. These guys get A+ for getting the job done .I have to mention that my body shop estimator, Matt Tait Was one of the most Thorough at his job, along with being very helpful, informative, respectful, and most professional fellow that I have ever worked with. Seeing me through the process from start to finish.I contacted the shop manager Andrew directly he immediately picked up and Greeted me then proceeded to start off the conversation, making sure that I was happy with the work and service ! This was before I even had the chance to tell him that I was extremely happy and was the reason for my call.I felt that I needed to praise him for how his department ran . Starting with the first encounter I had starting over the phone with Matt Tait then once I arrived.Matt continued seeing everything I needed through from start to finish personally and continued with the rest of the team being very efficient ! They got the job done quickly and most importantly correctly and flawless. This department is a well oiled machine highly trained ,skilled, and definitely recommended !I give you my word as a business owner myself . That even having to drive across state lines to get there. I had no problem doing so and will be doing it again for future service to my vehicles because of the quality and when I’m ready to buy again I’ll start at Criswell with the service department’s recommendation!
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November 2023 by Antonio D.
Recently I dropped off my wife's 2021 Yukon Denali XL for a simple oil change and tires rotation. Picked the vehicle up and was headed to the highway noticed the steering wheel shaking once I got on the highway it was shaking uncontrollably. Called the dealer. They said they'll look at it to see what's going on. Once I received the truck back it still had a slight shake that gets worse as your speed increases. Then I stop by the grocery store while putting the groceries in the car I noticed one of my wheels was damaged. Contacted the salesman he asked for me to bring it back by the dealership. Meanwhile they've had. U truck two days for a simple oil change. I tried to talk to the service manager but he just excused me like I was one of his employees. At this point they ant me to pay for a tire balance. At this point I have no choice but to pay. I also tried calling the general manager and service manager no response!!! They definitely need to work on their customer service and communication. No oil change should take two days of my personal time.
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September 2023 by Odessa Lawton
I had to take my car to the dealership for repairs following a hit-and-run incident. Unfortunately, my personal experience with the dealership was not satisfactory. Communication was lacking, and I felt that the job they did on my car was not up to par. In comparison, my client's father was able to get his car back within a couple of days with additional work done, and they even washed it and applied tire shine. On the other hand, it took a month for me to get my car back, despite having good insurance. While they did wash my car, they neglected to put tire shine on all the tires, which was a significant detail for me. I believe that this extra effort on their part was important. Given my long-standing relationship with this dealership, I had expected a smoother experience, but unfortunately, that wasn't the case.Services: Painting
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August 2023 by Rebekah Brown
Malik (and Jeremy) were lifesavers! We got rear ended on the interstate nearby but don’t live in state and weren’t sure if we could drive our car home safely. Malik kindly gave us an inspection and was very helpful and open about what we could expect, what types of shops would be best to do the repairs we need, etc. After a terribly stressful week, Malik was professional, helpful, and most importantly, we trusted what he had to say.
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August 2023 by Rodrigo Munoz
They are very Good person, I'm are Satisfied
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July 2023 by Zachary Price
I went into the body shop to get a spoiler attached to my nissan altima, and it was great experience! I was lucky to be helped by Jeremy Jackson who was very personal, friendly and of course, knew what he was doing. The process was easy and I would defiently come back to Criswell for future inquiries!!Service: Electrical
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April 2023 by Kuan-Ho Lao
I don't recommend this placeService: Tires
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February 2023 by Justin Ammons
Worst shop experience and work ever. Came back 3 times for horrid paint work with pock marks, then scratched to heck, and now there are white Bondo stains everywhere on my truck bed, body , and inside seat upholstery , ... Been a nightmare and still now dealing with issues it's unresolved
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October 2022 by Courtney M
I was sideswiped the other week ago in NC and my driver-side mirror was displaced. I am relocating back to NC from MD in 2-3 days and I called the body shop to see if they could help me with putting my mirror back on until I can get body work done to my car after I move. The nicest gentleman name "Andrew" stated he could take a look at it and try to place my mirror on for me the same day. I called around Germantown to some mom-and-pop body shops and they wouldn't even consider looking at my vehicle because they were booked up. I drove over to Criswell Automotive body shop and Andrew assisted me with patience, care, and promptness with great character. I really appreciate his assistance and the level of service he gave me today(6/24/22). It goes to show you what a great team and person you have at this dealership/body shop, especially during these hard times with the pandemic and a rising recession. Thank you! Thank you! Thank you! Andrew and Criswell body shop -CourtneyService: Body & Trim
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October 2022 by rob choe
Matt Tait in the body shop was awesome to work with. He and his team took great care of me and my car. I would recommend him and Criswell’s body shop for any repairs. Thank you for everythingServices: Painting
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October 2022 by jeff miller
Greedy, and extraordinarily difficult to deal with. By far the worst body shop experience I have ever had. I will not use them ever again. If you are unfortunate enough to talk to Matthew Tait or Andrew Karolick quickly hang up.Service: Body & Trim
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October 2022 by Karen Fowler
Matt Tait was awesome! Caring knowledgeable and professional. I am very pleased with the communication and level of quality service.Service: Body & Trim
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October 2022 by joanna chavez
Great team with great communication!Services: Painting
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March 2022 by Roni M.
we will never ever do business at this establishment ever again. I can't even type every unpleasant experience. they don't stand behind their product. it's a running joke in our house that every time we visit the service department we end up spending thousands of dollars. our car is 6 years old and within the first year the DVD player stopped working, the touch screen stopped working and now it needed a new transmission yes I'm not joking then a few weeks later the air conditioner broke. You want me to add the up well it's $10,000. I could of bought a new car with all the money I've spent here. Don't take your car there and don't buy a car from them. oh and let me just add I still need another $5,000 worth of work done on a 6 year of car!
