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April 2024 by Rose M.
Sal, you are correct. i saw mouse here too when i visited my friend who works here. I hear leaders don't really care but your money. and many department head are all first timer who don't know anything but cheaper to hire and listens to boss.my friend say this place have become so phony past few years.don't live or work here is my advice.
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April 2024 by Sallye M.
Bottom line - do you dislike your relatives? If not, don't send them here. My mother had a stroke and heart attack in early 2024. After a hospital stay to get her medically stable, our next step for her was an acute rehab facility to get her back on her feet. I grew up in the area, and had always heard good things about Asbury, so it was an easy choice for rehab. 1) Communication with family is not good. Coming in I was told we would have regular care plan meetings to coordinate her care. It's been 3 weeks, and the first meeting is only tentatively scheduled. I only was able to contact her nurse practitioner when I found the name and number written on a slip of paper in her room. When I called the front desk of the Wilson Center with questions I was referred to the nurses' station, where I would call repeatedly and have no one answer the phone. I do not know my mother's physical, occupational or speech therapists, and I have no way to communicate with them. 2) The place is vermin infested. I have seen mice running down the hall during daytime visits, and there are mouse traps in the room. My mother and other residents complain of hearing mice chewing in the walls at night. 3) I initially dismissed my mother's complaints that the nursing team was non-responsive; she wasn't happy with her changes in circumstances, and she complained about the nurses in the hospital. However, I have watched the nurses ignore alerts going off for other residents. I have have tried to find staff to help with one issue or another and not been able to do so. Her friends have observed the staff come in while she's eating dinner and announce that she refuses her shower and won't get one for several more days (showers are twice a week). She requires toileting help and has been left for hours after ringing for nursing help. In other facilities there's a whiteboard on the wall with the name of the nurse and tech on duty. There's none of that here. She feels filthy and dispirited. 4) In the early days of her being at the facility, I was either less aware of the issues or considering them as temporary glitches, and I was looking at Asbury for respite (short term assisted living). In doing my due diligence I discovered that Asbury is significantly more expensive than other options in the area (30%-50% more) for respite care. Bottom line: I strongly recommend you do your research. If you do send a loved one here, visit frequently and demand appropriate communication and nursing support.
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March 2024 by Bob L.
Amazing residents living here. NIce campus but outside not too safe. No comments on leadership.
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March 2024 by Lynn M.
I am a female and never imagined a senior living led by female leadership would be this bad.Her decision makings are so bad and supported by more unqualified females.
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February 2024 by Jack H.
My wife and I have been residents at Asbury for six years. In hindsight, we couldn't have made a better choice. Their focus is always on helping the residents thrive, not just age.
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February 2024 by Loraine B.
Simply put, great campus with amazing seniors living here. But worst leadership ever here is the reason for ridiculous employee turnover rate.
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February 2024 by Alice C.
Very disappointed with my 89 yr old mothers stay at Asbury Rehabilitation Center. She was sent there from Shady Grove Hospital. There is a lack of communication to the family and between staff. It seems as there is not enough PT staff to handle the amount of patients they have. This was the whole reason my mom was there was to strengthen her legs after her hospitalization and the health insurance only gives a person a certain amount of days. She was left to lie in bed most of the day. I shouldn't have to take off work to take care of her, but if you don't over see the care they don't seem to worry. It took 5 days to get her a different phone that actually worked, so little communication with family and friends during her first 5 days there in quarantine for COVID. Very disappointed!!
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February 2024 by Lorain B.
My mom's friend lived here for over 10 years. She loves walking around the ponds, campus, and seeing neighbors. But says this place have changed so much for worse. Price keep going up but quality of service is going down. She said before she saw many happy faces. But now, she knows many unhappy employees and neighbors. She said everything seemed to crumble down when they made female in charge of this place. She said this place needs well qualified male leader who employees can respect. She's thinking of moving but what's holding her back is her friends she made over the years. She's a very nice lady and hope this place will get better.
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February 2024 by Barbara P.
occupancy here dropped a lot because of poor top leadership and constant release and termination of good employees. this place used to be place to work and get great occupancy through word of mouth but no longer. and many current and past employees say this place really have sunk past few years. residents are friendly and great but top leadership needs to change. ask around before deciding to work or move here.
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January 2024 by Judith T.
I/we have been residents at Asbury Methodist Village since 2017 in residential/independent living. Our experience has been consistently good. Covid had a huge impact on CCRCs. We applaud the mangement through Covid, which brought us as much security as possible. Covid had effects other than illness and death. As residents died (for a variety of reasons, not just Covid) opportunities for sales plummented. Occupancy dropped from above 90% when we arrived to around 80%. This loss of revenue in a very competitive field, of course, had to results in cuts. Crab cakes went off the menu, but the menu remained and remains nourishing. Dining has been consistently working on trying to match the differing desires of hundreds of persons with decreased revenue. Spiritual life on the campus remains strong in spite of a more secular demographic in general as well as at AMV. Yes, there was a cut of one position in the Spiritual Life Department, but new programs designed to meet the needs of the most needy continue. Volunteers have come forward to assist where they are able. We certainly have no regrets at all for choosing AMV as our final home. Staff are loving and responsive to our needs (which admittedly have been minimal to this point), our neighbors are amazing and no place could be more beautiful!
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January 2024 by Drmom4u2 C.
As a medical provider and the daughter of someone living at Asbury I must say that they get mixed reviews. While they handled COVID relatively well - subsequently things have gone downhill. Such as: (1) menus are very heavy on carbs, low on proteins which is critical for seniors to avoid losing any more muscle mass. (2) few lower sodium options yet 70% of the senior population has some form of cardiovascular disease. (3) Remaining in contact with loved ones is vitally important. In the last 2 years the phones have gone down over 6 times which means each time not only can one not get through, but you don't know if your particular loved on is well or not. The activities and the campus are indeed good and I do appreciate that. But our seniors are vulnerable and have worked hard, which merits closer attention to the details that can make the difference between a good day and an challenging one. The loss of employees who help make this difference is felt greatly. We are re-evaluating this as an option for our loved one.
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January 2024 by Madison G.
Just a poorly managed facility. They do not care about their residence or their associates. They only care about the money that they are putting in their pockets.
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January 2024 by Sharon R.
I'm a working professional who moved into AMV during Covid in 2020. The beauty of the campus - mature trees, rolling hills, ponds, a variety of buildings (nothing cookie cutter) - plus my particular apartment were the clinchers. The number of activities, the fantastic restaurants have been great. Its proximity to Route 270 means a fast clip to Bethesda, Kentlands, Rockville, and sometimes downtown DC. Tons of learning opportunities are created mainly by the residents, many of whom are highly educated former professionals. I feel connected and protected and have a high quality of life. It is a bit pricey for me but good value.
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January 2024 by Maynard M.
Asbury has been so much better than I expected, frankly. My wife was ready to move in, and I was not, afraid it would make me feel like an old person. My wife was right and I was wrong. Then along came Covid, and we were stunningly well taken care of. Friends in another retirement community were told that if they left their building during Covid, they would not be allowed back in, since the building contained assisted living and nursing home patients as well as them. All we had to do at Asbury was screen back in--15 seconds--when we came back onto campus. Since then activities have picked up and life has returned to normal. Nothing can ever take away the beauty and the peace found on our 140 acres with two lovely ponds and glorious lit fountains at night. For me, the best thing about Asbury is that it is a very lively place while I still feel young and healthy, but Asbury also will offer all kinds of peace and beauty when things begin to go wrong. Which they will. Eventually.
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January 2024 by Susan W.
Asbury Methodist Village is beautiful when it snows. They put out a sumptuous buffet with hot soup and a choice of entrees and sides and desserts. They even shovel out residents' cars (free) and jump-start frozen batteries. Wonderful service from caring staff. Thank you, Asbury Methodist Village (from a 7-year resident).
