-
June 2024 by Vicky Geagea
Work was thorough, and staff is always ready to help. Big thanks to Carlos!
-
May 2024 by Ethan Snader
Manager Michael was very helpful
-
March 2024 by LILIANA Rojas
Very unhappy with 1) customer service. I left my car so that they can work on an estimate for the insurance. Two weeks went by and since I didn't hear from them, I called them. To my surprise, they did not do anything with my car but place my car on their lot. 2) someone took over the claim. She called me with the estimate the next day, and my car was "supposedly" ready in 2 days.... what????? I went to check my car, and it looked that they just brushed it with something but I don't think they paint it as my car now looks the same as the day i took it there. She said it was because they replaced something and they could not paint it properly. VERY UNHAPPY!! Looking to see if this was a case of discrimination because they treated me so badly. They will hear back from me most likely.
-
February 2024 by Dominic lorenzo
This place lost my car. Insurance won’t replace it. I call the cops no help. I don’t have a car and $2700 in car rental
-
January 2024 by James Goudie
I was involved in a fender bender and took my car to Crash Champions in Gaithersburg, MD. My insurance is through Nationwide and this is one of the closest partnering repair shops near me. They estimated the work would be done in three weeks. This was in early October. After three weeks, the work was mostly done except they claimed they lost a part. The driver's side fog light cover was in their shop, but now they cannot find it. They said they would reorder the part and call me when it is in. It is now January and almost exactly 3 months since they first started the repairs. The worst thing is no updates, despite my Nationwide representative calling several times for clarity. My advice is to steer clear of Crash Champions, Gaithersburg.
-
November 2023 by Clayton Bishop
Made an appointment at 8:30am on a Monday to drop my car off for repairs. By 4:30pm Monday, I had not heard back about an estimate. I called, and they informed me that someone couldn’t even go out to look at the car until at least Wednesday. 3 days to provide an estimate?! What was the point of making an appointment? Even the insurance agent I was working with had to call, and said she has never heard of such a ridiculous thing in her 10 years. So I had to pay to Uber back to move my car to another shop the next day. When I arrived early Tues morning to get my car back so I can take it somewhere else, it took them 20 min to bring my car around for me. Not one person in that shop cared about the multiple inconveniences they had caused. Avoid this place at all costs.
-
November 2023 by Anna G.
If you are planning on bring your vehicle here please Don’t left nothing in the vehicle, they not only take one framing nailer from my Van but also disconnected camera on the van, searched the inside all over, things where moved from where I left them, I asked them to check their cameras, them spoke with the higher manager he told me he couldn’t see anything on the cameras of what I was saying, I send him a picture that I took when I left the van there, he told me he would show them the pictures to see if someone would recognize it, he called me back saying nobody saw it and maybe I went back to the van and took it, when I never went back until the pick up day, I also asked him why was the camera disconnected he told me it’s their policy to disconnect the cameras on every vehicle. Really Policy?? That policy was never explained to me,They never asked me or tell me they would disconnect it. They also make you sign that they are not responsible for any loss, and disconnect your cameras in case that you left them for the security of the things you have inside.
-
October 2023 by Jim Wolff
I was directed to Crash Champions by my insurance company to repair/replace the rear bumper on my 2015 Forester. While it took a couple of days longer than originally estimated, the completed work was top notch.They also went above and beyond and addressed a couple of minor issues not related to the original damage.Services: Painting
-
October 2023 by Tracy Pintar
Crash Champions did an excellent job! I brought my car in, 4 business days later they had worked with my insurance to get repairs started (a reasonable time when working with insurance) and got to working on my car. I recieved my car back about aweek later. They did an excellent job! And the staff are so nice!Services: Painting
-
September 2023 by S Tomlinson
DO NOT PICK THIS PLACE! They will damage your vehicle, not tell you about the damages, and then gaslight you about how it is not their fault by ignoring you when you try to question them about it. My vehicle only needed cosmetic repair and now it is at a dealership to get mechanical repair to make it safe to drive. Heed my warning. Go to another collision shop. They will take your money & give you deep regret in exchange.Services: Painting
-
September 2023 by Pam Paul Kouame
I had the misfortune to buy a car that “passed” inspection with very bad brakes and got into an accident before i could get them checked, literally the day after purchase.I had never heard of this business but since the giant of the industry told me straight up it could take weeks, or even months to begin working on my vehicle i decided to give them a chance.gFirst time i come back to pick up my car, one week later than the original promised date, i realize the bumper cover and the hood and headlights do not align properly. I make it known to them saying: “do you care about your reputation? How can you deliver a car looking like this?” To which the man Carlos started giving me all sorts of explanations basically blaming my insurance company for buying after market, bottom of the barrel part.After speaking with my insurance adjuster who confirmed that of course they did to save themselves a few bucks those parts still have to fit and it is the responsibility of the body shop to say something when they don’t, to which i agree. But “Noooo” not at crash champions with more excuses after excuses. Long story short i get to speak with Michael (i assume the GM) and after more excuses and explanations, agrees to get it right. Get down to business with the insurance company and finally gets a new bumper cover, OEM this time to put it on. To my great astonishment, this one still looks funny. And again with the excuses and explanations we go. This time let it be written that i have been very reasonable, given them the chance to retry it, and since i clearly see no efforts to do the right thing, it leave me no choice and a great displeasure to inform publicly that i will pursue legal avenues.Talking of returning my car to pre-loss condition… ???Services: Painting
-
September 2023 by Steven Kraft
Got into a fender-bender a few months ago where my entire tailgate needed to be replaced. My insurance recommended Crash Champions and I was very impressed by their service. They gave me daily updates on the status of my vehicle, and the quality of the work was exceptional. Thank you!
-
September 2023 by Paul M.
Choose this body shop at your own risk. I had a very poor quality repair and when i mentioned it all they did was giving excuses until i started threatening to sue. They attempted to correct the repair and failed again. The worst part is that they'll deliver the car with a smile while knowing it's not in an acceptable condition. Anyways I'm tired of hearing excuses and blame shifting. I'm going the legal route and whatever happens happens.
-
August 2023 by Enrique G.
Giving CC the benefit of the doubt. I am forced by State Farm to use one of their "in network" repair shops. Dropped my car off today, 2023.08.15 parking is a nightmare, very hectic, cars wall-to-wall. We'll see how it goes.
-
August 2023 by Ian C.
Absolutely incompetent. I was referred by progressive and would never go again. There was no communication, while repairs were delayed more than one week, I woild have to call them for any update. Also while they had the vehicle they punctured a tire and left it empty leading to it having to be replaced.
