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April 2024 by Jena Weber
Really? Celebrating diversity.
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March 2024 by Richard Sandbank
The front desk and Spanish staff at this bank are extremely rude, this is a terrible place!
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February 2024 by Bob L.
I have been with citibank for 19 years with multiple accounts.. i keep getting treated terribly. People at this branch kept giving me wrong information so many times, I had to drive 30 miles one way multiple times get a small thing resolved. There service over the phone is even worse, they don't know what to do and can't answer a question definitely. Ridiculous! I definitely will be closing all my accounts as soon as i replace them with a different bank.
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January 2024 by Rehana Nayyar
Worst place on earth no customer service
Long waiting time and unprofessional staff they don’t know what is going on can’t fill out an ordinary application
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September 2023 by Sonji
I went to the bank 2 employees look @ me didn’t say nothing just walk away. I waited for 15 to 20 minutes I left.
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June 2023 by Adam R
Avoid citibank like the plague
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February 2023 by Axel J.
Do not do business with this bank, they are awful in every way, phone calls are a talking robot spiral, in person is atleast and hour wait with no explanation, and charges with no way to contact is a guarantee.
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December 2022 by Stephany Saravia
They need to hire more staff. I always find myself waiting a long time in line. Customers are always complaining about it. The wait time is horrible and only a couple of tellers are nice.
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November 2022 by Michael J.
This is the classic "would give 0 stars if possible". If this branch is suppose to be open at 10, then be open at 10 not open at 10 then tell customers "Its going to take 15 minutes or so while the system boots up". The customer service is terrible! There are 1 or 2 people that try but for the most part most of the people that work here are incompetent. On my last visit, the line for the teller was moving so slowly, I went to an ATM (I needed to perform another transaction that can only be accomplished by the teller which is why I didn't go to the ATM in the first place). Unfortunately, the ATM was malfunctioning, took my check that I wanted to deposit but displayed a message "Checks can not be accepted at this time" and gave me a receipt with a number to call. Didn't return my check, just "Call this number". The people at branch knew the system was malfunctioning as they had a sign that said "this ATM does not accept checks", they just choose not to display it. After I said I had a problem, they put the sign up, then told me I had to call the number. This branch is just terrible!!
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August 2022 by benedict
Poor service with phone calls and telecommunications. If you are a tech savvy bank elsewhere. I am unable to send money through cash up. The feedback says the bank declined the payment and asked me to check my debit card number or the bank. Nothing is wrong with my debit number. I have called several times. It says "connecting to Montgomery branch", it rings about twice then hangs up on me after wasting time with the Automated machine
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August 2022 by Adam Rusniak
Avoid citibank like the plague
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July 2022 by Gina King
zero service Just want your money
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February 2022 by benedict donkor
Poor service with phone calls and telecommunications. If you are a tech savvy bank elsewhere. I am unable to send money through cash up. The feedback says the bank declined the payment and asked me to check my debit card number or the bank. Nothing is wrong with my debit number. I have called several times. It says "connecting to Montgomery branch", it rings about twice then hangs up on me after wasting time with the Automated machine
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December 2021 by Jhoselin Garcia
I wish I could give 0 star!! Spanish lady very rude!!
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September 2021 by Thomas Arias
This is the location where I opened my first checking account. That was about 10 years ago. Mobile banking took over since then but I found myself going to this branch to make a deposit. The line was under a 1 minute wait, and the deposit occurred in the next 3 minutes. About a 5 minute detour for me. Very good experience even after all those years.
