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February 2024 by Joy B.
I went to Carmax to get my car appraised. The process was quick and easy. I had a wonderful service staff person. It took about 30 minutes. My issues were with actual appraisal. I know my car is not in perfect condition. But, some of the things they wrote down seemed like they were really stretching. I was told that my roof had some hail damage. Even with us both looking at the car,no one could see any damage. I was told that they do this, so the appraisal is less money. I can not say this for sure, but I was disappointed in the results. So, the process is pretty seamless, but I am not sure the appraisal is accurate.
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February 2024 by Carol Fisch
It was great. My first time. Offer was the same as given online. Took a bit of waiting time till they checked car out, present final offer (which was the same) and then get check. But it wasn't bad time. When they finalized all with check and returned my plates, they had also put my EZPass I had forgotten to remove and a pair of clip on sunglasses from very old glasses (where in world had they found those? I had cleaned and checked car multiple times. Ha) they even helped to put my new plates on my newer car. Awesome place. Awesome service.
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February 2024 by D. K.
Neat, courteous, efficient as I was selling my car after getting an online offer.
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February 2024 by Murray Gormly
Bought a Hyundai Tucson - great experience!
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February 2024 by Samuel Mazariego
This place is the best, the customer service is great and I feel like family every time I arrive, I recommend my friend Erick, he treats you the best, and I feel important when he arrived.
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February 2024 by Megaprime (MegaPrime)
Straight forward deals but kinda expensive lol. Great cars with amazing values. If you can afford it, visit them. Tested and Trusted
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January 2024 by Ray Ferguson
CarMax is my go to, they are fast, efficient, and effective.
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January 2024 by Benjamin Arem
Carmax appraisals are in no way indicative of your vehicle's market value. This is the fast-food of car sales; cheap, quick, and will leave you with a stomach ache. You're much better off negotiating with a dealership. Do yourself a favor and stop taking their appraisals as gospel; do your own market research and present the facts to a dealer.
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January 2024 by Kasondra Valas
I got a fair price for the car and was in and out within an hour and a half.
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January 2024 by Hessam Nabavi
Bad experience.Drove an hour to this location because I was told by Carmax the vehicle that I was looking for which was 2021 Lexus RX 350 is available.I had money with me and ready to purchase. The car was sitting in front of the door to the back lot.First I was told they don't have the car at the the front desk..Then when I saw it was sitting right in the front as I was walking to the back,I asked again and I was told that car is not available.They didn't give me any explanation.I was a buyer ready to purchase. I turned around the left.If this is not a terrible service then what what is?
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January 2024 by Marilyn Muskatel
This is 2nd time I have sold a vehicle via CarMax, and each time it was an excellent experience.
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January 2024 by Justin Oliver
Their works are fast and good. But I want to write something else here as a souvenir: I sold my first car, a Ford Mustang. It's been with me since the first year I came to America. After the officer gave me the check, I walked out the door to take a taxi home, but I was suddenly very sad because I didn't see my car in the parking lot. I knew I would never see it again in my life, and in a few days I would be heading back to my hometown in China, where the congested streets made it impossible for me to buy another Mustang. I don't like to leave my traces on social software, so leave my nostalgia for it in this comment, this trace is difficult to be found, just as the sadness in my heart will not be known by others.
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January 2024 by Eric Jarvis (Careless Grizzly)
Well its been literally years since I actually did business here. However I was in a wierd pinch and was able to get in touch with a fella called Lorenz in the business department. He was able to work through their system and dig up a decade old file and help me out. He was professional and courteous and if I ever had to go back, I'd be happy to work with him.
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January 2024 by James Ward
Went here to see about an offer on our car. The whole place smelled of BO and the offer they made was trash. They offered literally 1/3rd the price that they were selling the same car (with more mileage and with more accident history) on their website for.They are scamming poor people with no alternative than to sell their cars fast. It's embarrassing. Don't go here.
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January 2024 by Jackass DC
Seamless process. Each person we've dealt with was professional and helpful. Great job Carmax!
