“LARGEST LUMBER SUPPLY I'VE SEEN. TREMENDOUS INVENTORY. HARDWARE AND TOOLS TOO. HELPFUL, FRIENDLY EMPLOYEES, WITH NO STRESS SHOPPING. THANK YOU TOM IN SALES, AND OTHERS FOR A GREAT EXPERIENCE.”
“Staff was super friendly and professional. I called when I arrived to check in (Parked on the Street) and was told to come around back withing 5mins. After untarping etc I was unloaded within 30mins.”
6:00 AM - 10:00 PM
40 Market St, Gaithersburg“I had an issue 8 months ago that was resolved today with a great customer care representative from Lowes ( Brittney Shumate) thinking that my calls and letter were ignored from last year was incorrect. Thank you Lowes for resolving the issue, satisfying a customer and being a stand up company I always believed you were .5 stars”
“I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.”
“Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando, excellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!”