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January 2024 by Анастасия Левченко
For now, it's the best Financial Center of Bank of America in Gaithersburg.My experience with Juan Salvador (Financial Center Manager) and his exceptional team has been nothing short of professionalism. Their unwavering commitment to excellence, efficient service, and fast processing of around 300 international employee payroll deposits truly set them apart. Juan and his team's professionalism and dedication shine through in every aspect of their work, leaving us incredibly impressed.Thank you so much from the High Sierra Pools company!12/20/23
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August 2023 by Zay
She CONNIE MUNIZaGA was very disrespectful racially profile me from opening a account 8/2/2023 she need too be fired I ended up driving to a never branch WAS so upset she need too read emergency banking act or sercurities act 1933 owner of the google account help me out she was out of pocket
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August 2023 by Musfir Siyoothy
Connie at the bank serves with professionalism and assistance. Nice to see this at the branch !
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August 2023 by Charles Kijek
Unable to provide what I consider to be basic service. Redirected to use the app
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June 2023 by Ron R
They do not answer the phone and pretend they do not hear you when they pick up the phone then abruptly hang up the phone on you.
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February 2023 by Gerardo Peña
This is the branch with the best customer service. Those guys are really friendly, especially Miguel. He always helped me with any issues that I had with a good attitude
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January 2023 by Enaira Bartolo
The best bank of america in Gaithersburg, MD. Not sure with previous reviews so far I have the best experience. Actually in all bank of america branch I've been this is far the best one. Nisha the branch manager and all her stuff are so accomodating. They help me with all the things I need to do. Very orgnized and helpful. I don't feel intimidated just so welcoming and helpful with all the questions. I will keep coming back here.
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January 2023 by kVera Sharon
Worst customer experience ever if I could rate this place 0.0000000 I would a thousand times treat your customers right I only came here b it’s was close to my job you are the worst institution ever how can you ask a customer if she needs a calculator to count her checks like she is so stupid to come and bank an amount she doesn’t know at the same time trying to be rude.. german town bank on middle Brooke will always be the best TREAT YOUR CUSTOMERS RIGHT
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October 2022 by fernanda
I have been coming here for the past couple months and it’s been great until I was met with Miguel, who I guess was in such a rush to leave, gave me the nastiest attitude. Of course I gave it right back. Just unpleasant. That’s all.
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September 2022 by Baz
The worse bank branch ever.!!! And I literally see why they have 1 star.!! I came in to cash my check I used my card to swipe because I’m a account holder there .!! I recent got married and haven’t updated my drivers license yet so she tells me they can’t cash it without giving me any options .! First off when I came in the staff was super rude from the start .. So I asked could I bring other documents (my social and marriage license she said no I had to change it in the system first … I go to another bank show all my identification and they cashed it with ease ..!! This bank is so lazy and rude
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May 2022 by Anne Richard
The agent in this branch have best clients service. And by experience they got the best personal bank advisors comparing to the other banks . Honestly they gained the trust.
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April 2022 by Expert Reviewer
Only one clerk and slow as a turtle. ? hire more people come on!!!!!
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February 2022 by Bri
Do not use these ATMs, they always freeze and are unable to finish the transaction, today during my deposit it froze and didn’t process my transaction. After spending an hour on the phone, the transaction still isn't posted and I might not see the money anytime soon. This is not the first time the ATM at this location froze on me. According to BOA employees at this location this happens all the time. No ATM should regularly work this way if you plan on satisfying your card holders
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November 2021 by Ivan Reyes
(Translated by Google) Terrible service, the size can not even move so loose after 30 minutes he told me I have no money to change this amount(Original)Terrible servisio el talle no se puede ni mover de tan flojo despus de 30 minutos me dijo no tengo dinero pa canviar esta cantida
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October 2021 by Henry Zhu
Worst bank in the universe. Go to Chase or Charles Schwab, avoid BOA at all cost. Terrible customer service online and branch.
