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August 2024 by SP
Ish Verma, Sales consultant made us feel like family from the beginning to the end, providing us detailed information about everything we needed, and more. This was the best furniture buying experience ever!
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August 2024 by Michael Yue
Kevin was very helpful!
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August 2024 by Nicole J L
Ish Verna sales consultant was outstanding helping me through the process of getting a lovely chair for my granddaughter
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August 2024 by Jakara Green
Super disappointing experience with this location. I always buy Ashley furniture. I purchased a couch and a loveseat as well as four other items. On the day of delivery a loveseat is missing. I try to rectify the situation I’m met with a remedy that further inconveniences me. I call for an update on when I can expect the couch to be picked up because I just don’t want to waste more time. I get no response, I get no update as promised. It’s a nightmare trying to scramble to get a refund and a new couch. So disappointed. In addition, given their mistake I have to pay $100 for them come get the couch as a return.
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August 2024 by Lisa Essich
Wonderful customer service!!! Rose was very thoughtful in helping us find the perfect recliner! I highly recommend the Ashley Store in Gaithersburg.
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August 2024 by Wilfredo Majano
We had a date with Merari At 3:30 Since we were buying the furniture for our room. What seemed like a nice experience stopped being so, until a man who is apparently the designer approached and scolded my son 15 months old in an unfriendly way. To which I reacted and told him that he didn't have to talk to us that way. I think he doesn't like children. What made the situation even more tense was when they called me from the area where I had to make the payment. I found him talking to management explaining a version far from reality I asked him not to continue talking about the subject and just apologize. He responded arrogantly that he had nothing to apologize for. Management was aware of what was happening and did not want to intervene in the situation. In the end we left the store while we were in the car. I told my wife that I couldn't leave without filing a complaint with management. I asked to speak with him. They told me that he was at lunch. I wanted to cancel the order but Merari shewad very professionally . I would like the Ashleyser corporation to contact me and ask them why they have designers with that attitude. I have been a customer of this store for many years and I would not like to have to look for other means because of this incident. I hope this incident never happens to anyone again, for that reason I wanted to share my experience.
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August 2024 by Maria Culotta
Ezekiel (salesperson) and Michael (manager) were incredibly helpful and gave us a fair price on the couch we wanted. We are so excited for this purchase and can’t wait to see it once it is delivered!
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August 2024 by Wendy Parks
I just bought a reclining sofa from Rose Kelsang at the Ashley store in Gaithersburg. She was professional and kind all the way thru the process . She really took the time to understand my needs and was never pushy. Awesome job Rose! The store is very lucky to have such a dedicated and great employee ?
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August 2024 by Tiaraa B
Ezekiel was very helpful. He helped us find a sofa that was pet-friendly and provided advice on sofa options. He was very personable and knowledgeable, and made us secure in our purchase.
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August 2024 by Hamiyda Muhammad
I came in to look for a couch today and was instantly greeted by Ezekiel after entering the store. He inquired about what I was looking for. He showed me several options for recliners and I selected one. His customer service skills are excellent. As a former retail manager I was impressed. I hope he is promoted within the company. The rest of the staff was very friendly as well. It’s a warm and inviting environment. I plan to return to this store for furniture in the future.
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July 2024 by N Free
Ish Verma sales consultant was wonderful and showed excellent customer service !
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July 2024 by Rabi Dixon
Great service, friendly people, and good prices.
Christopher and Nadia were very helpful!
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July 2024 by Kajol Maheshwari
Ish Verma, sales consultant, helped me purchase a nice couch for my apartment. I appreciated his thoroughness in helping me get a good deal.
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July 2024 by Yoseph Abdissa Deressa
Ish Verma Sales Consultant is a very professional sales person. He helped me to buy my house furniture about two years ago and today he also helped me to buy more with good discount.
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July 2024 by Brandon Loeffler
Ish Verma was very helpful and friendly.
