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April 2021 by Robby Barnard
What an amazing experience I had with Rj Locks.... they were professional and safe throughout the sale and delivery of my American Security Safe. Couldn't have asked for better service!!
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March 2021 by Bree Krall
Renting rental trucks. My mother made a reservation last week for tomorrow as she is moving and it was also confirmed yesterday. Then they call today saying the truck is not working and the only option is to rent from martinsburg, adding on an additional cost to over mileage after 50 miles.... instead of accommodating and offering a solution, they say it is simply not their problem.. lovely.
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September 2020 by Sophia F.
Al was amazing and his price was reasonable. I recommend him and would utilize his service again. Very professional
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September 2020 by Joshua David Swisher
Excellent service, excellent delivery. Extremely professional!!
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June 2020 by Joseph Chaney
Excellent service, had me back in my tool cabinet in no time, they also cut me new keys. Cannot say enough good things about them
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December 2019 by Charles Chuckie
Amazing amazing amazing.. After going to another place that tried more than 7 keys
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November 2019 by Dave Hluchy
They can make any key you need. They make certain it works. Not cheap but good quality and dependable.
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June 2019 by Soggy P.
I called Al's lockshop in the early afternoon to request his services in rekeying all the locks for my house. I was hoping for sometime in the week but he offered me an appointment that very evening which I accepted. He texted me an appointment confirmation including a picture of himself and van which I REALLY appreciated as you can't be too careful these days! He was polite, knowledgeable, efficient, clean cut, and I couldn't believe he has everything he needs in that mobile lockshop. He rekeyed a total of 9 locks, including adapting 2 to be the same key along with the others. The new cylinders work better than what I had lived with for 18 years! Excellent, excellent work. And the pricing was very easy on the pocketbook. I can't recommend him enough and will use Al's for any future lock needs.
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March 2018 by Greg Rotz
A big THUMBS DOWN to R. J. Lock & Security, Inc. in Hagerstown, MD, and a big THUMBS UP to Liberty Safe Customer Service. . I was looking to get a replacement dial key for my Fatboy safe. The local dealer, with whom I placed the order, said they would need to come out in person to "verify my ownership" of the safe. This would cost me only $125, and would include the key I desired. . I then called Liberty Safe directly. Apparently being able to provide the serial number, and t
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February 2018 by Keith Wells
Absolutely horrible customer service and no morals or ethics. They will make a dollar any way they can. I went online friday to schedule a budget rental truck for Saturday. The pick up is at RJ. I get my confirmation and believe everything is set. I setup helpers and plan the whole move. Saturday, one hour before I am scheduled to pick up the truck a very rude woman calls from RJ and says she doesnt have a truck available. I try to explain that I was counting on the truck and
