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March 2024 by Nora L
Billed me incorrectly so I got slapped with a $300 bill. Providers were nice at least.
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February 2021 by Vicki Scott
Great procedure for getting vaccines. Busy and they handled it....
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October 2020 by Jessica White
The PA's that I saw today were great. They were patient and kind. I'm happy that I made an appointment at the MinuteClinic instead of waiting until November to see my general practitioner.
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October 2020 by S H.
Outstanding service! Went for a flu shot and CVS has a concierge desk, where the attendant was assisting customers. He was extremely helpful and pleasant. The service for the flu shot was private and fast. All employees were service oriented. Would definitely return.
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October 2020 by Joy Jones
I thought technician (Abelina) was cold and somewhat rude. Walked past me three times without acknowledging my presence. Came out of room right as I was preparing to cancel. Then took a professional/private call while I was waiting for my flu shot stating another patient's name etc. Very unprofessional.
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February 2020 by Matt Keats
Refused to see me after waiting patiently for over an hour. Please tell people that they won’t be seen if they get there over an hour before you close. Also, don’t ever complain to the patient (that you are refusing to see) that you have seen X number of patients and tell them to go elsewhere. Disgraceful way to treat ill patients. I am new to maple lawn and will never use this CVS again.
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February 2020 by Sarah Thomas Weber
They closed at 730 allegedly. I came at 7:12 to get a flu shot and she said she had already started closing down. I mentioned that I thought they were open until 730 and she said yes,but she was waiting on one more appointment who wasn't there yet (then how are you closing down already??) but I could make an appointment for the next day. I said no way and went to Harris Teeter for my flu shot
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January 2020 by Bill Brady
Very professional treatment and was glad I chose them for my problem .
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June 2019 by Rangena Hotaki
Right diagnosis, wrong medication and caused me hours of lost work, two extra visits and lots of money.
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February 2019 by Robert M.
Beware: Watch out for charges for services that you did not request. I was charged for services that I did not ask for: I visited on 2/2/2019, for a cholesterol check. I asked only for this service, and filled out the electronic paperwork at the kiosk for this single service. Once I got into the office, I told the practitioner on duty at the time, Kristen McGaha, that I was only looking for cholesterol check. But practitioner Kristen McGaha proceeded to first check my blood pressure, measure my waist, asked for my height and weight (she didn't take the measurements). Then she gave me a cholesterol test. She asked if I wanted a flu shot, and I consented to this extra service. After completed, she gave me the paperwork and the results of my cholesterol test. After I went home, I saw that I was charged for the cholesterol test ($37.00, coded as 80061).And I was charged for the vaccination ($26.00 coded as 90471 and $24.00 coded as 90674) -- I assume the two charges were both needed, but it its unclear. The services that I absolutely did not ask for were preventive medicine counseling ($69.00, coded as 99402) and blood glucose check ($25.00, coded as 82947). I went back to the store when I realized the extra charges, about two hours later on the same day, to speak with practitioner Kristen McGaha to ask her about the extra charges. She first said that they were mandatory. I said the CVS website says nothing about this service being mandatory. Kristen McGaha then said I had given electronic consent. I asked her to show me, and she printed out the consent form and tried to point out that the "I here by authorize" language was consent for all of the scope of services listed which included a list of services such as "treatment of minor abrasions and skin conditions" "diagnosis and treatment for common illnesses such as strep throat and ear, eye, sinus, bladder and bronchial infections". (Clearly this is a list of services offered, not mandatory services that I had to consent to pay for whether I asked for them or not.) Once I showed her that the language does not say that, Kristen McGaha pivoted and said that my insurance would pay for the services. I understood her words to imply that I shouldn't worry about it because insurance is paying for it. But, in my mind, that's wrong. It is incumbent on me to keep my insurance from paying for unnecessary services. I left, and Kristen McGaha, in my view, seemed irritated that I was making an issue about something I wasn't paying for. I then called CVS helpline 1.866.389.2727 to get redress. Of course, I was told that there was nothing that could be done, because I actually had the medical services completed. I insisted on getting this issue escalated. I was promised a return call within three business days. I am not holding my breath for a response. I am writing about my experience because I think people should be forewarned to watch how easily a CVS medical service can be slipped in to the process. And that these unasked for service could cost you, or your insurance company, extra.
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October 2018 by Megan Grabina
Nurse Practitioner Jen rocks! Every time we have been seen by her, she she is very thorough in her exam. She is extremely patient with my children and knowledgeable about everything we have been seen for. I highly recommend this Minute Clinic, in particular Nurse Practitioner Jen!
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September 2018 by MARTI Shiro
I checked in for a DOT physical. After sitting here for nearly 2 hours the doctor tells me that she can't do the physical. She said the person who does them will be there the next day. I would like to know why they couldn't tell me that when I checked in?? I will never go back this place. I had to give them 1 star in order to leave this post.
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November 2017 by Maria Rico
I have been to this urgen care and my experience has been outstanding. The staff is caring and knowledgeable. No waiting time. The best experience I've had in a long time.
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August 2017 by Eric Kim
Came in for a sports physical and was in and out in good time. Very kind (and funny!) practitioner here.
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January 2017 by Annette R.
We were referred to come here by my phycian, as they provide immunizations on a walk in basis. My daughter needed to get an injection for school, but was unable to get an appointment with her doctor the same day, so this was alternative. I like that you walk up and self register. The screen provides a timer and allows you to view where your place is in line. The issue I have, we registered and the timer never moved. It indicated we had a wait time of 32 minutes, which was the same time when we sat down after waiting an HOUR. We saw an employee open and close the door and could laughter and talking. We had another person ahead of us whose time to be seen was seven minutes. Yet she had been waiting more than an hour. I contacted the customer service to inquire about the wait time. She was able to contact an employee in the clinic and was told that a patient was with the nurse. Well after waiting an hour and thirty minutes another employee walks out the clinic door, they are laughing and making small talk. Finally the nurse calls the next patient. It appeared that they were doing nothing more than chatting, on our time. They had no respect for the customers waiting to be seen. This is terrible customer service. Don't waste your time coming here unless you have time to wait. This is NOT a minute clinic.