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October 2023 by Michael Termini
Everyone at this dealership was extraordinary. I was directly and promptly served with excellence by Frank, who was exceptionally knowledgeable, warm, patient, and a joy to work with. Work with him if you get the chance. He made the experience fun and inviting; and, significantly, it was always "how can it be done", which I greatly appreciated.While I was working with Frank, I was also promptly once again welcomed back to the dealership by Joe, who not only remembered our discussions the last time I got my vehicle there, he made sure his team was firing on all cylinders and reaffirmed I would again be in good hands. It was clear he was very proud of Frank and his whole team, and that he had trained them well.Rounding out the day was an excellent experience with Paige in finance. She was equally as masterful in her work, and explained everything clearly and with enthusiasm. She was also extremely welcoming to my two daughters who said they missed her when we left.We were only there a couple of hours; it was the smoothest and most enjoyable experience we have ever had purchasing a vehicle. We came back this time because of our previous positive experience -- but this experience set an even higher bar for us. I simply couldn't recommend this team higher!
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October 2023 by Cassidy Witzel
Worst experience ever. Had a personal loan secured and was advised the car i was interested in was good to go. After securing the correct documents THEY ASKED FOR and all paperwork needed for the dealer, they advised me the vehicle was mine. They then sold the car out from underneath me while i waited for the bank to send me the check for the loan. The manager CARL contradicted himself. Carl's famous words, "i don't care."Zero communication within the dealership. "i don't care."No consumer loyalty at all. "i don't care."This dealership doesn't value the consumer but would rather make a quick dollar even if you have a loan through a personal bank.-Wade
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October 2023 by Kevin Welker
Whenever my vehicle has any kind of issue with it, I call Younger Nissan of Frederick. Being someone that isn't a vehicle person, it is imperative I have a place I can trust. They are all very good at explaining any issue that arises. Their prices are competitive. Their work is thorough and timely. I highly recommend this place for all your vehicle needs
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October 2023 by Mary L.
younger nissan joseph..... is your person to take ur trucks, any vehicles you need repairs etc ! a trust very trust worthy dealership ... you need not to worry about anything they do to your vehicles !!
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October 2023 by Alyssa Gasapos
The good, then the bad...The financing department was wonderful! Paige Nicolao was extremely helpful, friendly and very well prepared. She handled our questions and concerns with a warm and professional manner and made sure we were taken care of and happy with everything. She was the only person in the dealer to provide their card.Bad customer service from sales! I spoke with Brenton Spear on a Thursday (and again on Friday) to schedule a test drive at the dealership for a specific car, and to make sure the car was available. When we arrived at the dealership Saturday morning (an hour drive away) he informed me the car was at the auto body shop so we couldn't see or test drive it (it had been at the shop since Thursday so he never verified the car before, during or after we scheduled the appointment). He didn't have the title information on hand and seemed very unprepared for the meeting. He got up from his desk and walked away several times without saying excuse me, or that he'd be back or letting us know if/what he was taking care of. At one point he started assisting another customer and got up and left us completely without saying anything. After completing the sale, he confirmed he would call us before 10 AM the following Monday so we could arrange to pick up the vehicle. He didn't call us with an update and we had to call him twice before he finally let us know the car would not be ready for pickup until that evening. We were extremely unhappy with his unprofessional actions, poor communication and rude customer service - we almost cancelled the sale because of him.Service omissions... after the sale, I got a text message from the dealership asking if I had any questions; I responded back requesting service information and never got an answer. Days later, an email arrived stating I "chose not to have recommended services performed on my vehicle" at the time of the sale and that I should contact the service dept because service was needed --- funny (NOT) that I was never told about the services when we bought the vehicle. IN FACT, we were told all tests and evaluations had been completed when we specifically asked if an oil change and routine tests had been done.
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October 2023 by Cynthia Zieba
Younger Nissan is the absolute best!!!Eric is the best! The entire team here is absolutely dynamite .The entire car buying process here is gold ?
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October 2023 by Andrew W
A warning light turned into a $2100 repair unexpectedly.Service people were unfailing friendly e.g., Doug R. but he also said - "we always replace rotors with brake pads"? recommend windshield wipers? Do I look like a helpless widow? And when I picked the car up I was told I needed an additional $900 in ABS repairs! But fortunately excellent and considerate service manager Jesse C. suggested he could do the ABS a bit cheaper. Terrific staff, and the brake and alternator repair seem to be fine, but I dont really know. I will go back...
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October 2023 by MARK SMITH
Made an “appointment” for 9:00 but not seen for a very long time. Don’t understand the purpose of making an appointment. If they are not honored may as well remove the option. For a ‘service engine light’ check and transmission fluid flush waited onsite 6 hours. Seems very excessive.The technician did not put a protective barrier on the driver side floor and the mat ended up with oily boot prints. We had just had the mats shampooed and will need to again ?This was a very disappointing visit.We know you can do better because you have done better in the past.Please accept this constructive feedback.
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October 2023 by Monika Alleyne
It was a pleasant experience up until I received my truck and found other issues that caused serious problems. Also had an issue with the overcharged amount from my warranty company for the transmission that was quoted around $3500.00 but was charged $5411.63 which cause my warranty to reach its liability amount for my vehicle. Sorry about the rating of service, but something has to be done.
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October 2023 by Jon K.
I took my van in for an oil change at 8 am. It is now 11:30 am and I am still waiting even though the van was parked outside done a half hour ago. I would never recommend anyone to get service here. They are super slow and quite a ridiculous time to wait for an oil change.
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September 2023 by Stevette Bryant
Told them what I wanted, how long I wanted to be there and the price I was willing to pay monthly. Everything was finalized within in my time frame. Everyone was extremely knowledgeable, went the extra mile to make us comfortable and what was most important to me, a pleasure to work with.
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September 2023 by chvernehilda1
Doug is out of this world when it comes to the service department.The customer service that he gives me is outstanding ?.I literally drive forty miles from my home to receive that wonderful experience at Younger Nissan of Frederick.
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August 2023 by Brock Lennep
Joseph was an amazing member of your team. Every time I go for anything he makes sure it is a great experience, he treats me like family. He really deserves a raise or a week paid vacation. Please make sure he is recognized for his excellence.
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August 2023 by Alyssa Lewis
Most of the time they have been very helpful. But this time I had scheduled an oil change for first thing on a Wednesday morning. Since it was in the morning they told me the time was 45mins for everything. 8:30AM was my appointment time, yet they didn’t start my car until about 10:45AM, not finishing everything until 11:30AM. I hadn’t heard anything from anyone with any updates, just waiting around. 3 HOURS after my appointment time it was done, just for an oil change. Something that is simple took them way to long with someone just waiting around, if I knew it was going to take that long I would have arranged to leave it here and have a ride.
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August 2023 by Patty Jimenez
All my experiences at Younger Nissian have been exceptional. My service advisor, Joe has always been professional, courteous, and informative when my car is in for service. I greatly appreciate the care and attention to my vehicle.
