-
July 2023 by Nina Lord
Please spare yourself the trouble and don't shop at this store. If I could give this store and Joe, the manager, 0 stars, I would. I ordered three white blouses in three different sizes online because I wasn't sure which size would fit me. I kept the size that fit me and returned the other two sizes. Joe, the rude manager at the store, processed a return and then almost attacked me stating that she cancelled the return because according to her the items were worn and the tags have been re-attached. The items were never worn, but I have obviously tried them on to figure out which one fits me. Why would I wear sizes that don't fit me? Joe said cancelling my return, "That is not who we are." So, you mean you are not the store that provides great customer service? In that case, we don't need to shop here. I order a lot online, typically from Nordstrom and Saks Fifth Avenue and never have any problems with orders or returns in these stores. But, apparently, in Joe's opinion Nordstrom and Saks Fifth Avenue are beneath her even though she can learn a lot from them in how to deal with customers. I just called WHBM online and they have no problem taking the items back and waiving the shipping charge. Please spare yourself the trouble and don't shop at this store. Please go to the store where the manager knows how to communicate with customers. There are lots of great stores around. There is no need for rude customer service. A nice tone and manners go a long way with customers, but I guess Joe has not gotten the memo.
-
June 2022 by Lauren S.
I went here for the first time on 4/14. I’m petite and have struggled for a while to find clothes that fit good. The woman working there was very friendly and attentive! She knew my pants and shirt size just by looking at me. She checked in with me frequently and found many clothes that fit perfect. I have not experienced such superb customer service in a long time!
-
March 2022 by Essential
I would give 0 stars if I could, Stacey is one of the most unprofessional assistant managers I have ever unfortunately had the pleasure of shopping with. The reviews of this store speak for itself. As someone who loves Soma and Chico's, I would think their sister company would also have great customer service. You get better service shopping at Walmart.
-
March 2022 by Kat R
I would never visit this location again. I was never greeted, I was never asked if I needed help. When I walked out they didn’t bother to acknowledge me then. They were to busy helping one customer. I rather drive 20 mins. south to the next location.
-
February 2022 by Brittany Jepson
I am not sure how the store in Frederick is still open. Every employee and manager that works at the Frederick store could not be any more rude. They NEVER greet you when you come into the store and while you are shopping they never ask you for help. When I have returned items that I ordered online, they always roll their eyes. I drive to the White House Black Markets in Montgomery County to avoid having to shop in Frederick.
-
November 2021 by Aubrey Alexander
This is where I always come to buy suits because the representatives are usually super helpful and help you put outfits together for $180 a suit jacket they kind of should however that doesn’t seem to be the standard anymore.
-
October 2020 by Bonnie W.
I was greeted by an uppity attitude woman last night. Nosey as all get out in our personal business. Focus on your product and don't treat us like we didnt belong. I am a WHBM repetitive customer. You didn't make me feel welcome as my husband and I are a bi-racial couple. You made me feel like we did not belong in your store. I will not be back. The selection is minimal anyway. WHBM needs to give training to the woman who said she works Mondays.
-
December 2019 by Andria Estridge
If I could give a zero I would. I was in the store 20 minutes and was never greeted nor did a representative request to assist me or tell me about their specials.
-
August 2019 by Nanu
IN MY PERSONAL EXPERIENCE, ITEMS THEMSELVES WERE VERY GOOD QUALITY WITH DIFFERENT OPTIONS HOWEVER CUSTOMER SERVICE WAS NOT THE GREATEST.
-
March 2019 by F B
This was my wife's first time shopping here....and last. Employees (Marissa) were completely stuck up and rude. Upon trying to check out, the two were having a conversation, noticed us and turned their back to us until they were finished. They asked for my wife's phone number but she declined as we do not give that out. My wife got a eye roll..... The customer service was very disappointing and will not be going back.
-
February 2019 by Sarah L.
Came into this store to do a return. Walked up to the counter there 1 of the employees (dark hair) was finishing up something, she saw me, yet walked away without a word and started to talk to another employee (dark hair, who also saw me). I was standing there a few minutes, and finally a taller light hair lady walked up to the counter and greeted me. There are 3 employees working (2 dark hair, 1 lighter color/taller). None of them were doing anything other than straightening things out at the time. Based on this experience, i give this store a poor rating for customer service, especially the 2 dark haired ladies (around 5'2-5'4 in height). They were obviously avoiding me, knowing i had a return. Next time i am in to purchase, i will certainly not let them get any credit for my purchase
-
December 2018 by Shelly Gladhill
Extremely warm staff. Super friendly and helpful.
-
November 2018 by Susan Pittinger
The greatest store ever I could spend all day shopping
-
August 2018 by Chuck Sperati
Love the comfy chairs here, this place is husband friendly!
-
December 2017 by Erik G.
Shocked at the lack of customer service. Never once asked if in need of assistance not even a hello at arrival. Two staff members past me and never once asked if I needed help in the fitting room or if everything was working out. The only customer service interaction I received was at check out. I informed the clerk that I was disappointed in the service and lack of acknowledgment, she apologized and said that when I walked in she was with another client, however, there was another clerk and she wasn't helpful either.
