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November 2023 by pat michielli
Yolany Osorio was very friendly and very helpful during my recent visit.
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August 2023 by B Shores
When you have mortgage underwriters like Christy Murtaugh that openly support criminals, are verbally abusive to people. It tends to make people go elsewhere. Maybe employees should be asked to keep employer info off social media.
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May 2023 by Nicolle Maurer
Jim Casey is my hero and helped me close on my first house today (which is a whole other saga). He went above and beyond in terms of customer service for me. Jim, if you see this, thank you SO much. I'm seriously indebted to you. I can't speak for the other bankers, but Jim will genuinely go out of his way to help you, so ask for Jim if you are wanting excellent service. Wells Fargo may not be a great corporation (see Netflix doc) but there are some good people working there and Jim is definitely one of them!!
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May 2023 by Barry E
Our local Wells Fargo branch has been terrific. They answer the phone and are very professional in handling our questions and concerns. When necessary I can get an appointment with a banker on same or next day
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May 2023 by Meghan
I walked in shortly before this location closed. There was one teller working and I was one of three people waiting in line.
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May 2023 by Cari C
My cash will not be appearing at this bank again. I did not trust Wells Fargo before and I will be opening an account with Middletown Valley Bank tomorrow. For full transparency: I am not the Wells Fargo account holder, my business partner is. My business partner brought in a large amount of cash belonging to both of us. The cash was miscounted drastically. All the 50s and 100s were misplaced. The count was 2000$ off. That is a lot of money to be saying has vanished. The receipt from the counting machine was pulled up and attributed to another customer? My partner was told repeatedly she counted the money wrong and there couldn't be these extra thousands of dollars. If I were present, I would have been calling the police at this point. You have cameras filming your tellers I hope? Where did you put my cash? It took two hours to sort out. The employees complained about having to stay late to find the missing cash. You want to vanish thousands of dollars and complain about it? My cash will not come here again. Absolutely not.
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April 2023 by Claudia Ivette Mendez
Worse customer service ever received from a bank institution, it seems like every time I go in the tellers have an attitude. They have changed most of the employees since I started to go in there. They used to have the best customer Service, Thus I opened a business account here but I regret it deeply .. today a teller had the nerve to tell me “it is what it is” I will definitely take my business to another’s institution.
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March 2023 by Daphne R. Tucker
Great bank, have always had a positive experience here. Very friendly customer service
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March 2023 by John G
Very busy, many customers but lots of bankers to assist. Great customer experience!
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February 2023 by Andrea Lysczek
James Casey is a terrible manager and delivered the worse “customer service” I’ve received via Wells Fargo. This branch has obvious leadership issues and should be addressed.
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October 2022 by Farrah Brady
New favorite Wells Fargo location thanks to Joel. One of the kindest, courteous, and patient staff members I have come across in the area. Thank you.
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March 2022 by Duntel Watts
What kind of customer service is this?? What bank closes at 5:00 on a Friday SMH worst I've ever seen
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September 2021 by nick s.
This bank and the branch as a whole are lieing lazy and unprofessional. I'm on medical leave from work and they took it upon themselves to take my paycheck without notice at all because they so called double deposited my account so they just went ahead and took it back. Except........ that never happened. Keep an eye on your accounts people this bank it dishonest and won't help....... unless after 10 days they deem it ok to give you YOUR money back. As soon as they correct my account I'll be closing with these crooks and going to a different bank as well as all my family imidient and distant.
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September 2021 by MsB Cheet
I love the convenience of the many branches. The customer service is always friendly.
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January 2021 by Rebeccah Simmons-Gaidrich
Nice bank, great service. I really liked the blonde lady with the eyelashes havent seen her recently though . theres always new faces not a fan of that
