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February 2024 by Angel Jackson
My experience at visionworks was great this time around. Very efficient, was only there less then an hour
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January 2024 by Jamie DeMoss
Everyone was nice and helpful.
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January 2024 by Katie C
Great experience! A reminder that exceptional customer service still exists!
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January 2024 by Tony Hemler
Great customer service knowledgeable staff
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January 2024 by Cristhian Vazquez
Im new to frederick this was my first time & i have to say Great service and quality jay was very helpful and great communication skills i will be back to get my sunglasses
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January 2024 by Jim A.
I have been in several times for repairs to glasses purchased there and they have been happy to fix them at no charge. The folks there are knowledgeable and friendly.
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January 2024 by sonia stewart
Love having this place for my go to needs for my vision. Great group of people (employees) knowledgeable, friendly, clean. You feel as if they have known you forever
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January 2024 by Martha Brognard
Love Visionworks of Frederick! Everyone was very helpful. Jay and the eye doctor were super!
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January 2024 by Keith Potts
I like the fact that Visionworks is a low pressure place to get an eye exam and glasses. I also noted that they upgraded their eye exam with a precision Optos device. I don't plan on changing providers or locations.
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January 2024 by LaToya Griffin
Staff and Doctor are friendly and professional. Most informative eye exam I have had to date!
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November 2023 by Renee Jones
Awesome experience!!!
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August 2023 by Ashish Mathur
Be advised that there may not be a physical Doctor present to provide an eye exam. During my exam, my optometrist and doctor were both virtual. You have to wait in dark rooms for them to appear on TV screens. I would have been better prepared if they had told me ahead of time. If it hadn't been for the helpful front-desk staff members, I would have left in the middle of the exam.No - I Dont need to talk to customer service. You guys know what you are doing. You are not telling customers in advance that there is not going to be physical doctor present. Its a just unfair and false advertisement
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August 2023 by Crystal W.
Mia is very knowledgeable, attentive, and, just plain friendly. I had a few issues with my glasses and was worried about the adjustments. She helped me with ease and efficiency. I highly recommend working with her. She is a true asset to this Visionworks location.
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July 2023 by Kris G.
Friendly staff and doctor but incredibly slow. I had an appointment (tele), but was not seen until 30 minutes later for the initial eye tests. Then had to go back to the waiting room and wait another 50 minutes to have a tele appointment with a doctor. The wait time just kept getting longer. I will not be coming back here and would not recommend this location unless you have hours to waste. I'm giving 2 stars for the staff.
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July 2023 by Karen Fishburn
I had a great experience. Good selection of frames including ones below $100. Staff is super friendly and helpful. I love the Dr. at Urbana Pike location. One downside-didn’t tell me cost of Elite Non-glare which was more than the actual frame. If I had known cost I wouldn’t have purchased (didn’t see cost breakdown until I got receipt). But overall a good experience.