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March 2024 by Nicholas Duvall
The lady here is fantastic! Great customer service, friendly, and always smiling.
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January 2024 by Jacob Perez
Terrible, they had my package for over a week and there is no way to get a hold of them. I filed a claim and everything. They really need to get their act together. No customer service is unacceptable.
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December 2023 by VMD
Her name has escaped my mind right now, but she runs the counter and has saved me several times by staying open until 7pm! I see her several times a week. Nice lady, hope to be a routine customer of hers for a while!
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July 2023 by Austin Bristor
The lady who was operating the service desk today at 4:30pm has no place in any position that involves customer service or speaking to another human being whatsoever. Cursed and crudely insulted the lady in front of me in line and made everyone very uncomfortable. I will likely never use and would strongly recommend taking business elsewhere to anyone in need of these services. Shouldn't feel hostility and imediate contempt like this in a room where we're just trying to pick up and drop off packages.
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June 2023 by Nabil Bhuiyan
My business opens at 10am yet constantly these guys show up at 9:30am when no ones in the business knocking on our door but when no one opens my package gets delayed. This is absolutely ridiculous.
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May 2023 by Joe Alexander
Hours published are not true. As you can see they have been modified- no morning hours. UPS seems unaware of this and continues to claim the center is open weekday mornings. What the photo doesn’t show is the 2 customer parking spaces occupied by a big brown truck! This is not a customer friendly place!
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May 2023 by Ben Love
Incorrect hours, the customer line sends people here and they aren't even open.The response from UPS below shows they do not read the reviews. Their doors are closed and locked and have paper plastered over the hours. They are only open from 4pm to 7pm. I attempted to go there today after being told different hours.
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February 2023 by Kenneth Wagaman
I agree with some of the previous reviews of customer service at this UPS. I was there the evening of 1/17/23 and had the same experience as I have had several other times in the past few months. The woman who works there is not only rude, but also the most incompetent employee I have seen anywhere. She seems to have no idea how to treat customers. Is she related to a manager? I don't understand how she is still employed at this customer center. If I could give less than one star, I would have.
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February 2023 by K Feys
The people who work here make all the difference in the world! They are friendly, helpful and make your shipping experience so much better than any of the franchises for UPS! Limited hours but worth it!
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December 2022 by jamie waller
the woman attending the counter was truly the worst. both at her job and her personality. she accused me of rushing her while she struggled to help the man in front of me, who was already visibly frustrated with her after she scan the wrong package multiple times. I hadn't said a word when out of no where im told im being rude an impatient. then she told me she couldn't help me without even knowing what I was there for...
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December 2022 by brandon thompson
I had accidentally shipped an important package to my old address, and didn't realize it till the day of delivery. I put in a hold request the morning of, and went to this location that evening, and even though the package was still on the truck, the staff went and found it for me without me even asking. It contained a birthday present for my nephew and I was flying out the next morning, so their going the extra mile made his day I'm sure. Thank you
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December 2022 by Jim Clarke
Intake staff always great, my only complaint is you can't get a parking spot because all the UPS employees take them...wth? Only customer center I've ever been to that doesn't have dedicated customer parking.
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October 2022 by Patty Baggett
Easy enough drop off location for returning larger boxes that don't fit in their drop off boxes. Strange that they are closed from 1-4 in the afternoons. Plan your drop off accordingly
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August 2022 by Reza a
This place is truly a nightmare. It is usually understaffed and you get a line of few people in-front of you. The only person who works in the afternoon appears not to care. She always wants to talk to people about unrelated things. Some staff don't even know how to use UPS hand scanners. Today, it took me 40 minutes to pickup my package. Avoid this place at all costs!
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July 2022 by Kyle E
Claims to be open till 7. Was closed at 6:30 when i showed up. A number was left on the window. The person on the other end wasn't very helpful and basically told me to call back when someone else could help me.Edit: i was able to talking to a different person in the morning, this person knew what they were talking about and was very helpful in getting my problem solved. Turns out its really just about which employee you talk to. Try calling in the morning with your problems rather than the evening.
