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August 2024 by Linda Geiser
It's never a good time to be rear-ended and my first thought was having to deal with the inconvenience and stress of getting my car repaired. However, Top Gun Collision made the process as painless as possible. As soon as I walked in, I was greeted by Emily and she immediately took charge. My anxiety levels vanished as Emily dealt with the insurance company and setting up my car rental. She was helpful, friendly, and very professional. The damage to my car was then assessed by Sterling, who was extremely knowledgeable and respectful of my needs. He walked me through the repair process and any parts that needed to be ordered. Sterling stayed in touch, by text, throughout the entire process and kept me updated on every step. Overall, excellent customer service and the work was exceptional.
If I ever need repair work done again, I will definitely return to Top Gun Collision.
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August 2024 by Justin M
Minor rear end collision, needed a new bumper cover. Accident June 12th…finally fixed August 21st.
I chose Top Gun due to having used them with no problems back in 2018 and their reputation. I was informed the paint and body men were the same, which gave me confidence in getting my car repaired there again. I waited (a week or so) for an estimate, and waited (weeks) to schedule the work…I didn’t expect there would be such a wait, but given my experience and their reputation I went ahead and waited that week and then few weeks to get my car fixed.
First bumper cover went on, took a week from drop off to pick up. Upon pick up, I wasn’t happy with the bumper finish and fit (not Top Gun’s fault). Aftermarket bumper, poor fit and rough edges. I complained right away, they took pictures and were going to let insurance know my concerns.
Went back to my car to drive home and sat down, realized my windshield has a 12-16” crack in it that wasn’t there before. They tried to deny that it could’ve happened there, tried to look at their pictures of my previous damage (no damage), tried to pull up notes they took pertaining to the damage (they couldn’t find any). It is worth noting that they write repair information right on your windshield at the time of drop off, right after a full walk around to inspect for other damage on your car. They would have seen my windshield cracked as they leaned over my car and wrote on it and/or when we did a full walk around. They would never admit fault or that it happened in their care for my car, would never give me an answer as to if they’d fix it. This caused lots of stress and a long back and forth between them, insurance, me (couple weeks).
Drop my car back off for another bumper, and the shop to “check out my windshield” and see what the managers will do about it. No communication until I call a week later to see what’s going on, they say they’re just waiting on the glass guy (they’re fixing it, good on them) and then to see if my car is ok (forward cameras may need calibration etc). When I come to pick it up, I quickly inspect and see the bumper cover isn’t installed fully, and the taillights weren’t installed properly at all. I took the rental back so they could figure out how to put my car back together.
I called the next day (around noon) to check the status. It was done but nobody had a chance to call me. I show back up and find the tail lights still aren’t fully/properly installed, and there are now chips in the paint in my quarter panels where my tail lights go into. I leave it another day again. They touched up the paint chips (literal touch up, no better than I could’ve done myself) and fixed the tail light installation finally.
It’s adequately fixed now. Emily and Jordan have been pleasant through the whole experience and probably the only reason I wouldn’t rate this 1 star. Someone else (who is no longer there) was not very happy to help me further than the initial 1st bumper replacement.
I’m personally not happy about the experience at all. With how many reputable body shops are in Frederick, I’ll explore other options next time.
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August 2024 by Tyler Austin
Went to try and get someone to look at my vehicle after a scrape but the lady at the front desk claimed she had “no-time” to take a look at my vehicle. Definitely beware, she did not seem very interested in helping me if i was not paying for anything.
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August 2024 by Brian P Taylor
Had an accident and went through Geico to get connected with this repair shop. My car sat on their lot for about two weeks before getting looked at. Then the shenanigans began. First they ordered the wrong part, then they lost a technician, then they had to re-order a part. Overall, my car has been with them over a month, with my pickup date extended about three times. They seem to be constantly backed up with work. Do not recommend.
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August 2024 by Meghan Proctor
Honestly had a great experience. Friendly staff, efficient and quick repair. Made what could’ve been a long painful headache of a process feel so much easier. Will be back if I ever need some vehicle work done. God willing I do not need any though. Special note, Emily at the front desk put a smile on my face each time I spoke with her and was so kind and helpful.
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August 2024 by Felicia Ann
Horrible customer service and refused to fix our vehicle. I would never recommend !
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July 2024 by Carol Stanfield
I brought in my Mazda Miata for body work. Everyone I worked with was professional and the work was done on time.
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June 2024 by Steven Witt
The whole process was nothing short of great. Emily was there and helped every step of the way. She is awesome. She kept me up to date and i got regular texts and calls. Top Gun collision will definitely be the place i take my car in the future.
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May 2024 by Owen Faris
I was incredibly impressed with Top Gun. The customer service was fantastic. I received frequent friendly phone calls updating me on status and timing. And my car looks perfect again. I hope I never need a collision repair again. But if I do, I will be back to the good folks at Top Gun.
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April 2024 by John Lapoint
This shop was very friendly and gave excellent communication about my repairs. Even finished sooner than expected. Sterling did a great job.
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April 2024 by burt hoovis
Top Gun is the best collision place in Frederick. I’ve had them fixed three kids worth of dings, bumps, scratches, and everything else over the years and they’re always great to deal with, friendly, and the work is super high-quality. Love these guys.
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March 2024 by Nicolas Arias Alvarado
They do a great job on your vehicle, though they lack communication with customers.
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March 2024 by Rob Hyland
The service professionals go the extra mile to be accommodating ~ I'll always take my cars here
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March 2024 by Brobotics
I am very very very VERY picky. They exceeded my expiations by far. I had someone hit the side of my truck and needed some work done. Side panel, bumper, light, etc etc and not only did they do it faster then the timeframe I was originally given they also cleaned my truck! Also I was walking 8 miles to pick my truck up and they offered to give me a ride. If I need any work done it will be by them!
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March 2024 by Patrick Magaha
These people do the best work. Very reasonably priced, and awesome work.
