-
December 2023 by brad caruso
Had a great experience with Frank, the team pulled through and we were able to make the deal the same day.. very happy with my jeep..
-
October 2023 by Frank Russo
So I don’t remember the salesman‘s name but he is an ex Washington Redskin, working with him was a very pleasant experience. I drove that car for 2 1/2 years and was very happy with it. One selling that car I needed to call them. The reason I called them was because I had only used part of my 100,000 mile warranty so because of that they told me on the phone if I drove to Frederick they cut me a check and I couldn’t do it over the phone. I had to drive there and again they would cut me a check. So I drove all the way to Frederick once I got all the way there 65 miles from my house They told me I could’ve done it a mile from my house in Glen Burnie, which they didn’t tell me on the phone and when I got there and brought all the paperwork that they told me to bring in order to get a check they wouldn’t cut me a check, but they said had I bought a car from them then they would have immediately given me my money back but they decided to hold my money hostage because I wasn’t buying the car from them. So they told me 8 to 10 weeks to write me a check. So I thought about it and decided to call them back and remind them what I was told on the phone. I called the business office and twice left a message, because you can’t speak to a person when you’re trying to get money back from them they don’t wanna talk to you. You must talk to the machine. So left two voicemails after asking them if they could cut me a check like I was promised, and now that I know that I can go to Glen Burnie. Neither time did they ever even bother to call me back. So great experience buying a car ,bad experience, bad customer service, trying to get money back that was owed to me for an unused warranty. Had they given me better customer service with my refund check I would probably drive there next time and get a car because their prices are better than I paid for my car but customer service really is the only thing that matters to me. so unless something drastic happens like they take the time to call me and cut me a check immediately I will never buy a car from them nor will I ever tell anyone to go there and buy a car that leaves a bad taste in my mouth. Again, I want to say that the Washington Redskin that works there as a sales rep was a pleasure to deal with. My name is frank russo and I bought a jeep compass so if they would like to respond to this review by providing customer service my number in their computer or they could just speed up the process of sending me a check because I’m not understanding why they need to hold my check for 8 to 10 weeks when they promised to give me one on the spot. Don’t lie to me on the phone. There’s too much competition out there for me to accept less than perfect customer service.
-
October 2023 by Tammy Sirk
Sales man was awesome
-
October 2023 by Colin Davis
Tate Frederick sold me a car with aftermarket (illegal) catalytic converters, the car cannot pass emissions, and they have refused to rectify the situation. I specifically asked the salesman prior to purchase if the car was modified, he responded with, no it is not. Extremely unfortunate buying experience and I strongly recommend everyone avoid this dealership. Not only will they sell you a vehicle not compliant with federal law, they will lie to your face and then deny rectifying it. Extremely disappointing.
-
October 2023 by April Rawlins
Got my DREAM JEEP!!! SO EXCITED!!! All staff friendly and traded in my VW Tiguan... And couldn't be happier!
-
October 2023 by Jessica Pederson
Hands down the best car buying experience i've ever had! We had the pleasure of working with Mr. Shockley. He was very professional and down-to-earth And not pushy at all. I had been car shopping for about 2 weeks. And it seemed like every other dealership I went to, they were extremely pushy. Which made me want to run away as fast as I could. Not Mr Shockley! He was so patient and so kind. I ended up falling in love with a 2017 Toyota highlander in their lot. Even when we couldn't come in the day we had planned on coming in. He even came in on his day off, to help us finalize the deal. He truly made it a hassle-free experience. Thanks for all your help Mr Shockley and we hope to have the pleasure to work with you again in the future.
-
January 2023 by Joe Naputi
What can I say but WOW!!! I've been looking for a truck at a good deal (hard I know) but found what I wanted at a great price! I live an hour away and Brandon stayed late for me and had the truck ready for a test drive and I drove it home that night! All the paperwork was done just in case! I walked away from 3 deals because of bad dealer service. This is NOT the case here! My wife and I agree this was the BEST experience we've ever had at a dealership! All car searches for us moving forward will start and end with Tate! Thank you Brandon!!!
-
January 2023 by Jennifer Cutshall
Geoff Sutton was great! He found me the exact car I was looking for. Very accommodating, patient and pleasant to work with! I already love going to tate for services (make sure to ask for Elu, he’s awesome) so I knew they would take care of me when my family needed an upgrade for a safer, more spacious car! Thank you Tate I love my new Jeep!
-
January 2023 by Jennifer Holliday
The only concern is that they are short staffed. They need to hire an additional person to help in service.
-
December 2022 by Robin Coulter
I would like to say thank you to Mr. Geoff Sutton, for an outstanding experience with helping me find my new suv!! You were amazing! And also thanks to Mr. Whetzel and Mr. Rich!! Great dealership, very clean and extremely professional!! I will definitely be sending more people your way!!
-
December 2022 by Tammy Magaha
I went here on a Saturday to test drive and possibility purchase a vehicle. Due to the vehicle age and mileage they needed to go through a credit union for finance. They advised they would get back to me on Monday to tell me what the results was of the credit union application. I never heard from them by 2:00 PM on Monday and had to call myself. I was told the finance people was busy and they would call me back. By Tuesday afternoon still no call back so I again called. At that time I was told my loan application was denied and I would have to get my own financing. I told them thank you and I would not be purchasing the vehicle. 2 weeks later I got a letter from the credit union they tried to get the loan through, I thought it was just a rejection letter but I opened it. The letter told me they were not able to finance the amount at the terms that the dealership was requesting however, they would be able to finance a lower amount with different terms. The lower amount was doable and I could pay the difference. However, the dealership never told me any of this. So I purchased a vehicle elsewhere. To me this is bad customer service and they lost a sale.
-
December 2022 by Mark Shuey
Highly recommended! Jason and his team were terrific. I've purchased 8+ vehicles from dealerships, and this was the best experience yet HANDS DOWN!
-
December 2022 by Imani Fielder
So if I must say.. I definitely just had one of the BEST CAR BUYING EXPERIENCES ever ( and I’ve had MANY experiences lol ) but NONE compare to Tate used cars ‼️ The ENTIRE GROUP including the mechanics go ABOVE AND BEYOND for you and they are actually HONEST as possible and don’t try to get over on you‼️Rick M. was super helpful and one of the most HONEST car salesman I ever came in contact with and Rich H. Was the best financial person I have ever dealt with, he listens and knows how to make things work out for you, that’s why I give him the name Superman… lol….and WETZEL !! Omg WETZEL !! He goes ABOVE AND BEYOND to make sure you are a HAPPY, SATISFIED, and FULL of JOY and all of your needs are met when everything is said and done. ! He’s DEFINITELY a man of his word and even though I’d found the perfect match that I plan to keep as long as possible I WILL be referring many family and friends to them, and I may even come back for another vehicle as well in my future. They are AWESOME. !
-
December 2022 by Matt Bass
Kathryn was great. She walked me through the processes, made sure I was given the best deal and was very accessible to answer my questions and keep me in the loop.
-
December 2022 by Lara Wilson
Great experience, no BS, nice people. Better prices than CarMax. Recommended! Ask for Jason
