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January 2023 by Google user
Everytime lately I have gone to the store it has been understaffed, the one lady at check out does not know layout of store and sent me on a wild goose chase. I ordered something to be printed 4 months ago that was a recurring print job and I am still waiting. Needless to say I went elsewhere. When I initatied original work to be printed it took 10 minutes! Doubt thus young lady knows her job! Won't be back
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November 2022 by Lee Davis
Everytime lately I have gone to the store it has been understaffed, the one lady at check out does not know layout of store and sent me on a wild goose chase. I ordered something to be printed 4 months ago that was a recurring print job and I am still waiting. Needless to say I went elsewhere. When I initatied original work to be printed it took 10 minutes! Doubt thus young lady knows her job! Won't be back
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January 2022 by Ann F.
Service staffs were good and provided what customers need print or label it does not wait too long.
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November 2021 by Vanessa Hamilton
Wouldn’t recommend this location at all. My first time here, I waited for 20 minutes at the copy and print section just to have one pound of paper rung up for shredding. My second time here, absolutely no greeting, no assistance, just stares. I went to check out and the older lady at the register didn’t even speak. I asked if I could sign up for the rewards program, I was ignored and checked out. Today solidified why I will never return here. I came looking for yet again another item and again, no greeting, no assistance, just stares. I had to walk around to find someone (who happened to be the manager, Rob) to ask if they had this item in stock. His response, “no”. I waited to see if he would perhaps offer another store location or even suggest another item, nothing. I asked if he could check another store. He didn’t even respond to me, he just pulled out his tablet and then looked up and said, “yeah, the store across town has them”.Not sure what kind of customer service that was but rest assure, I won’t be back. I wish there was an Office Depot around here instead. At least they know how to greet a customer at minimum.
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November 2021 by Rebecca Eggers
Excellent service, really kind , and knowledgeable staff at printing center! I went in on a Friday to get my wedding menus printed and the staff were great! They printed a sample, which came out way too big, but then found a way to downsize the font and images. They warned that brides looking to use Etsy customized downloads for wedding invites, menus, etc. should be careful because sometimes it's hard to size things appropriately depending on the download program. Pricing was fair, paper cutting cost was standard $10, but pricy for 15 menus. Picked up next day and they looked great! Card stock was nice quality for price. Contactless payment and mask wearing was followed. Manager greeted us when we came in and was very nice as well!
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November 2021 by Virginia Librand Wagner
It was good experienced there. I made lots of self service printing and I got lots of empty printing boxes that I needed for seasonal clothes for storage. A dollar each and it has a cover for it. I guessed i just happy for the service.
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March 2021 by Arun L.
Thanks Dan! Not being the most technically savvy person, I was doing some research on laptops. I went to this Staples. Was wandering around the laptops when Dan came up and asked if I had any questions. Well, I did and Dan patiently answered all of them. He must have spent 10 minutes answering my questions. I never have someone spend that much time!Thanks again Dan!
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November 2020 by Jean McCort
I needed to have my flight itinerary printed and a nice young guy tall and thin with dark hair forgot to get his name. He was extremely helpful.
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November 2019 by Debbie Flook
There was a problem with my print order not being transferred from another Staples location. The 7th street store took the best of care of me today. They rushed the print job of my blueprints within an hour. When I returned to check out the manager came over to greet me. He apologize for the mix up that had nothing to do with their store. As courtesy he said he was going to give me a discount. The discount for my blue prints was no charge. I was blown away by his customer service. If I ever need printing done at another Staples it will be the 7th street shopping center of Frederick . Thats where my business will go.
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November 2016 by Elizabeth MacLaren (Liz)
The worst customer service around is horrible, from the staff on site and then being on hold for over 30 minutes to speak to a store manager. As a small business owner we need to be able to send documents to be printed and then have our runner pick them up. Even if our runner calls from the store, and I'm on the phone to authorize the pick up, they won't release them. Having an in-store pick up is much worse. Half the time no one is at customer service, then they can't find the order, and if I call to tell them I'm sending a runner from our Company who has a logo shirt on and calls me from the store they won't release the merchandise. To top it off the person that I spoke to (Megan) said "well you should have read the rules before you placed the order". I guess Staples does not need my business.
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November 2016 by Tyson Stull
You can only print a single file at a time without an appointment. The system quotes the price for each file. It is comically slow and tedious. Just left after the first file. It would've take a half hour or more for my 15 pdf files.