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September 2024 by K Mcgregor
Wonderful, Kat is always imaginative does a great job. I don't go anywhere else
Requested style: Anything that will make my hair that looks like a cotton ball look better. I would like to be beautiful but she's not a miracle worker.
Hair type: Fine thin hair, natural curley that looks like a poof, cotton ball all of the time
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August 2024 by William Rys
I needed a simple, no frills haircut.
Kat was great; I was in and out in <20 minutes.
Arrived back home, and my wife approved.
Looking forward to my next visit.
BZ (Navyspeak for a job well done)
Stylist: Kat was the stylist. She was pleasant and proficient, making my haircut a great experience.
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August 2024 by Megan Turcios
Brittanie was lovely and did an absolutely wonderful cut! My 7 year-old said he loves it and she is now his favorite stylist. We are so glad we went to her, especially as this was his first professional cut after getting a particularly bad professional cut previously at a different company. Thank you!
Hair type: Fine dense ringlets with several cowlicks
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August 2024 by terry gales
Stylist: Rhonda Kane gave me a Mizani touch up, she wrapped my hair and I sat under the dryer she gave me some curls with the curlers I grew up with from back in the day and edged me up! Absolutely perfect, Rhonda is an excellent stylist. She has magical hands.
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August 2024 by Melissa Brady
I’m pleased with the customer service but the price is too high. I was in my wheelchair getting what was left of my hair removed as it is falling out from chemotherapy. A total of 15 minutes was spent from when we rolled in till we paid and it was discounted to $18. I didn’t tip because I didn’t have the money and honestly felt like I paid enough already. Nice people poor pricing
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March 2024 by Jordan Manos
Buyer Beware!I am writing to express my profound disappointment with my recent experience at Smartstyle Salon (Store 12434) located within the Super Walmart on Monocacy Boulevard in North Frederick.On Saturday, March 9, 2024, I visited your establishment with the intention of purchasing a 1L bottle of Paul Mitchell Special Shampoo. Despite finding the price to be rather high, I proceeded with the purchase. However, within a mere 30 minutes of leaving the store, I found myself returning with the unopened bottle and receipt in hand, seeking a refund.To my astonishment, Joseph, one of your stylists, informed me that your store has a strict no-return policy on any product. Understandably perplexed by this revelation, I opted to wait for the manager, hoping for a more reasonable resolution. Upon the arrival of Lilly, the manager, I was met with a dismissive attitude and an unwavering insistence on adherence to company policy, which supposedly was indicated on the receipt.My disappointment only deepened when I attempted to discuss the lack of visibility of this policy prior to purchase. It is entirely unacceptable that customers are left in the dark until after they have made their purchase. This lack of transparency is not only frustrating but also indicative of a blatant disregard for customer satisfaction.Furthermore, I must express my dismay at the unprofessional conduct displayed by both Joseph and Lilly during my interaction. Not only did I find them to be curt, but I also overheard Joseph making disparaging remarks about myself and another customer, a behavior that is wholly unacceptable in any professional setting.In conclusion, my experience at Smartstyle Salon was nothing short of disheartening. It is regrettable that such a reputable establishment would prioritize profit over customer satisfaction and transparency. As a consumer, I expected better, and I sincerely hope that you will take the necessary steps to rectify these issues and ensure that future patrons do not endure similar disappointment.
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March 2024 by Jordan M.
I am writing to express my profound disappointment with my recent experience at Smartstyle Salon (Store 12434) located within the Super Walmart on Monocacy Boulevard in North Frederick. On Saturday, March 9, 2024, I visited your establishment with the intention of purchasing a 1L bottle of Paul Mitchell Special Shampoo. Despite finding the price to be rather high, I proceeded with the purchase. However, within a mere 30 minutes of leaving the store, I found myself returning with the unopened bottle and receipt in hand, seeking a refund. To my astonishment, Joseph, one of your stylists, informed me that your store has a strict no-return policy on any product. Understandably perplexed by this revelation, I opted to wait for the manager, hoping for a more reasonable resolution. Upon the arrival of Lilly, the manager, I was met with a dismissive attitude and an unwavering insistence on adherence to company policy, which supposedly was indicated on the receipt. My disappointment only deepened when I attempted to discuss the lack of visibility of this policy prior to purchase. It is entirely unacceptable that customers are left in the dark until after they have made their purchase. This lack of transparency is not only frustrating but also indicative of a blatant disregard for customer satisfaction. Furthermore, I must express my dismay at the unprofessional conduct displayed by both Joseph and Lilly during my interaction. Not only did I find them to be curt, but I also overheard Joseph making disparaging remarks about myself and another customer, a behavior that is wholly unacceptable in any professional setting. In conclusion, my experience at Smartstyle Salon was nothing short of disheartening. It is regrettable that such a reputable establishment would prioritize profit over customer satisfaction and transparency. As a consumer, I expected better, and I sincerely hope that you will take the necessary steps to rectify these issues and ensure that future patrons do not endure similar disappointment.
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December 2023 by Angela Spraker
I went there with an appointment for heavy highlights and when I get there Joseph says, “Let me see your hair”… he stares at it and then says, “ I’d feel better if another person did it… I told him it took me a long time to decide to get my hair done and I have 7 kids and it’s 3 days before Christmas and he still told me no!!!! I cried and felt like he just didn’t feel like doing it … Terrible way to feel
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December 2023 by Greta Barclay
Very convenient.
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November 2023 by Elaine Simms
Loved the cut, in and out, very quiet. Very friendly place.
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March 2022 by Patti Kirby
Excellent service, nice stylist's. I would recommend anyone going there.
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April 2021 by Shirley Sharrah
Lily was awsome I am sending my boyfriend back tommorrow and he is very picky about who cuts his hair great job i love the cut
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March 2021 by kaitlin day
Joseph did an amazing job on my hair!! I have never been so happy from a visit at a hair salon before!! He cut my hair exactly how I wanted, and really saw the vision I was going for! Great stylist & such a great price!
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March 2021 by Dan Hanna
Got a great haircut. Lilly did an awesome job!
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January 2021 by Jennifer Godwin
Lily was great! I love my new cut and color! I have been going there for 2 years and its always a pleasant experience!
