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March 2024 by Dennis Fidotta
Shopping here was really easy. Marlene was extremely knowledgeable, polite and definitely not pushy! She gave us a wealth of info regarding the products and did not try to upsell us at all. I would definitely recommend to anyone looking for a quality bed and a good night’s sleep! ?
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March 2024 by Meghan Nelson
Rob was very helpful! The process was great, everything I was looking for was found, the showroom was setup very well, great communication, staff was friendly and attentive. I absolutely appreciated everyone for their amazing customer service! I am so excited for my new bed! Thank you again!
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January 2024 by Harry Brodus
My sleep number bed is one of my top possessions. I can’t remember when I slept this good, I normally wake up four or five times a night to use the bathroom, now maybe one. Thank you Sleep Number, you are number one!!!
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December 2023 by Jeremy&Krystal Land
Beck Beck was extremely helpful adjusting our order from pick up to delivery due to the local stores not having the mattress we ordered. She went above and beyond to keep our cost at the original order amount.Thanks Beck Beck and Team!Merry Christmas & Happy New Year!
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November 2023 by Darlynne Eskeli
I was very pleased with the sleep number bed. Marlin was the sales person who took care of me she was very good explained everything .
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October 2023 by J.l. J
Rob was great to work with! He demo'd the various options, explained the technology, answered all questions that he knew the answers to and got back to me with the answer to questions he had to research. Great in-mall experience!
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August 2023 by Lorraine Fowlkes
We were at the store last night, and Victoria helped us. She was very helpful.
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June 2023 by Brad Watkins
I love Sleep Number and it's products! I love the two women who run the store in Frederick, MD! They are always welcoming and help me find ways to fit top quality merchandise into my tiny budget. I love the rewards program! I have gotten really terrific items - comforters, pillows, more - for FREE - yes, you read that right - FREE! If this deluxe product is right for you, you may be surprised how affordable it can be and will be so happy you checked it out.
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March 2023 by Carolyn Travers
The sales girl was knowlegible and helpful and patient. She made our trip a pleasant experience.
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November 2022 by nancy argueta
Great and attentive service. Glad we chose this location to purchase our bed.
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April 2022 by Amy Goldsmith
We had a great experience with Marlin. She was so kind and took the time to assist my husband and I with making the best decision for our sleep comfort. We cannot wait to get the bed. Delivery was scheduled for a little over a week. So fast!
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March 2022 by bob frank
I want Marlin Fonseca to work at my business. She is efficient, knowledgeable, and courteous.
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February 2022 by impretzle's quattro garage
My Wife and I had such a great experience shopping for a new mattress here, I had to write a review. We walked in without an appointment just to look. Molly, our sales lady, was patient, kind, and knowledgeable. The store was clean and well organized. I never thought I would be excited about shopping for a mattress, but Molly and this store changed that. Thank you again.
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November 2021 by Felacita Angelety
The salesperson, Marlin Fonseca took the time to answer all my questions. She allowed me to test out various mattresses and showed me how each mattress could meet my sleeping needs. I didn't feel rushed to make a decision. I came in knowing what price range I could afford and Marlin showed me the mattresses that fit into price range. I felt heard through the whole process.
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October 2021 by Stephanie Ward
THIS IS A GLORIFIED AIR MATTRESS!!!! I wish I could give a lower number!!! The customer service at the store is non existent once they sell you a bed. Not one person helped when I called the store we purchased at. That included questions about free items that didn't arrive with the bed, their sleep IQ set up, and returning issues.EVERYTHING has to go through the the customer service call lines where wait times are 3 plus hours or they say they call back but don't. We have had the worst time trying to return our overpriced air mattress that has no cooling effects to speak of. We were told we had to wait a minimum of 30 days to return and now we have to pay $199 to return the bed that they forced us to keep , resulting in my sleeping on a couch that had more support. We specifically asked about their return policy because I have a back condition called spondylolisthesis and we were hesitant to spend so much.The mattress itself "trenches"(sinks in the middle) while center on my side and in the center between myself and my husband. Unless the bed is at a setting on 95 or 100 you are rolling to the edges or in the center on top of your partner. We got the cooling mattress and if anything it was 10x worst then our old spring mattress.I can not express how furious I am at this whole process!!! Buyers be aware THIS IS A GLORIFIED AIR MATTRESS, and customer service is not a top priority to this company and they are fraudulent in how they sell the beds not disclosing their return policy (we got the sleep number360 p5 smart bed)(we got the sleep number360 p5 smart bed)
