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January 2024 by Arial Holtzclaw
This man is very rude to the customer and me. He has no patience and is not willing to communicate. Also, He is very rude to a deaf person who already writes a note ready for him to read; however, he doesn’t want to talk. He just threw the note and pen to the customers.
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February 2023 by C Jonas
Worst costumer service!
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February 2023 by Michael Pizzorusso
Car wash didn't work correctly. Cashier would not issue a refund. Calling Shell on Tuesday.
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January 2023 by Janet Haskins
Went to the window 1 minute ago to pay for gas and there’s this old man that works there…..Very much slow who should be home somewhere…..This man looked me in my face while I was at the window and continued to walk to the back and never came back……WTFI will go to sheets across the street.
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December 2022 by Shirley
I was here yesterday (11/9/2022) for gas and decided to wash my car also. I purchased the "best" option which was $15. Right after my wash, I noticed that my car was still dirty, which seemed strange. I went to the attendant to show him my car. He stated: "that looks clean to me. "I showed him all sides of my car because I could not believe that he thought it looked clean. He once again repeated that it looks pretty clean to him and was not sure what I wanted him to do about it. I explained to him that I paid to have my car washed and cleaned and that is all that I was asking for.With a lot of huffing and puffing, he gave me a new receipt. I went back in and washed my car again. When I came back out, my car was still dirty. I did not bother going back to him because I assumed maybe it was just my luck.I am including 2 videos with this review. The first was after the first wash and the second was after the second wash.
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December 2022 by Lucas Hideo
If you want to use the gas saving deal with the car wash, you have to buy before you wash.Didn't know that and the owner/manager didn't even tried to help.Awful service!
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October 2022 by Jonathan Collum
Was not a fan of their sketchy pricing sign which lists the cost with a car wash in the biggest numbers at the top. The normal price was about 8 cents more than the sheetz across the road.
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October 2022 by Funky C
We were there for a car wash only. There were people sleeping on the parking lot which did not make for a comforting place to stop
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August 2022 by Manzure Yari
Rudest staff I have encountered at a shell anywhere. Wouldn’t come back. Change the staff to keep your customers. You just lost one!
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August 2022 by Brian
Somehow their prices aren't inflated like most Shells.
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July 2022 by Gwen Atkins
I needed assistance at the pump today. I ended up calling police, and getting cheated on my gas receipt. The attendant rude and not helpful. STAY AWAY!! Thank you Frederick Police for prompt response.
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July 2022 by Gail Dean
No window cleaning towels or water.
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July 2022 by Jamie B.
A truly terrible location, you have to make a sharp right that isn't indicated or you'll totally miss it. The whole roadworks that have been going on for the past five years and with still 9 months to go, really make this station a miss. It's outdated and in serious need of renovations. I'm not sure I'd agree with the grumpy guy who expected the attendant to help with his broken down car. Liability mate!
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November 2021 by Dennis Wojciechowski
The clerk had a attitude and was a j****
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August 2021 by Anthony Branch Sr.
Always clean, open late. Car wash is a nice amenity. Close to CVS, Burger King and an auto shop. If you appreciate the review, please "like" it. If you appreciate the review, please "like" it.