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January 2024 by Stephanie Lamb
I personally go to the other petsmart location more as they have more fancy feast flavors. But this one is always clean and less busy, so it's faster to check out.
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January 2024 by D Seal
Everyone is always helpful and friendly
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January 2024 by Amy Baldwin
Kelly did a great job bathing Ollie and really went above and beyond. He is shy around new people but warmed up to her quickly and she had nothing but nice words about him. She was so friendly, kind, and caring and he looked and smelled great afterwards!
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December 2023 by Silly G.
Rude ass lady was so upset when i decline to sign up for rewards, AND when I didn't know to exit out of an ad on the card swipe she made a remark that the card swipe is working, but the user isn't. That kind of remark is not ok to make. There was another worker who was more attentive and helped me look for what i needed, but i am so upset about the woman working the cash register's ableist comments. DO NOT SUPPORT BIG BUSINESS!! i should have shopped local
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December 2023 by Wanda Liriano
Found everything I needed, and always friendly service, and great prices , and got my little kitten some guinea pig outfits to keep her warm
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November 2023 by Erik Yates
For a big chain store, this PetSmart location is pretty awesome. Everyone who works there has always been extremely kind and helpful no matter which of our pets (dogs, cats, geckos) we're shopping for.Even the service we get online has been excellent. For example, I was having some trouble with my online account and someone from PetSmart actually called and spoke with me and talked me through fixing the issue.This might not be the place for unique and interesting pet supplies, but when it comes to the basics, they have some good products and a consistent selection. I can only think of one time when I didn't get what I wanted because they were out of stock - not their fault that I was buying something popular.
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November 2023 by K Palmer
Finding the right food for our fur babies is still a challenge. We have “the food”, brand and specific type all picked out, it works great with our pet and then, we can’t seem to find it, even where we have been getting it for months! I called PetSmart and they were great! They went to the shelf, found my pups food and even told me prices and sizes available right then! The associate even offered to bring a bag up front so it would be right there when I came in. Then, after purchasing about an hour later, offered to load it in my car, if I pulled up along the front curb. So nice! Service above normal. Prices fair! Great experience.
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November 2023 by Brandon Creviston- Wines
Love the store everyone is super friendly. The Groomer Amy is amazing , she is good at what she does and I absolutely love her. Def recommend taking your dog to this salon. They are all willing to help and nice and great at what they do.
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October 2023 by Bill R.
This a very nice to shop for your pets. The employees who work there are very knowledgeable about different pets and what you should feed them base on the pets age. The place is well lit on the inside and Very clean. The Grooming salon and Banfield Host are a good place to take your pets. The only bad thing is , withe the dark doubt doors. If you did a drive by. You can Not see their hours of operation and the dark windows in the front makes it look like they are closed.
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September 2023 by Kirsten Barnhart
We love it here! From the time we got our puppy they were nothing but helpful and kind. Odie goes for all his doggy needs from grooming, supplies, and training. Everyone is so knowledgeable, and willing to help with every step of the way.I HAVE to brag about Erika! We signed our 4 month old puppy up for puppy training and we were a bit nervous (he’s our first paw-child). From day one Erika put us at ease and assured us that all his quirky behaviors were completely normal! She worked with him throughout the class and made sure that all the puppies were on track for success. She was also super accessible if we needed help outside of class time. Odie got to meet all sorts of new friends and Erika was patient while they played, but also kept everyone on track throughout class. I cannot say enough good things about Erika. Odie graduated today from puppy class and it nearly brought me to tears. There were points when I was really struggling with Odie’s behaviors, especially his talking, but Erika was right there to reassure me! We love her and will be coming back for intermediate classes.Odie also goes there for grooming with Maddie. We really appreciate the update at the end of every visit on how he did. He is getting used to all the noises and tools used and is improving every time. I can tell that she really cares for the pups as if they were her own. Maddie is so kind and understanding even when we lack time management (something we are working on with training lol).I cannot say enough good things about this location, and is so worth the 45 minutes drive to get there. Odie and I will be lifelong visitors :)
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September 2023 by Ana De la rosa Pena
As usual great service & friendly team. Audrey is always smiling and caring. She checked in my Pet and took her time grooming him. Really greatful with today's service. Interacted with several groomers and the custumer service was excepcional as always. Will be removing my last review since this team deserves all five starts.
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August 2023 by Joel Chism
Always had a great experience from the few times that I’ve been there… the staff is great and every time I bring my dog he is happy to be there! I will say that there is often a wait time the last two times that I’ve been there. I’ve waited for like 10 minutes.
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July 2023 by Marcela J.
I dropped my Shih Tzu off at PetSmart in North Frederick (Osprey Way) this morning for a bath and trim for his appointment at 10am, I was told that he would be started by 12 and he would be ready by 4pm. Brendan, the groomer called me at 5:35pm to tell me that he had other dogs to get done so my dog would ready by 6:15pm. I sent my son to pick him up and he was told that he was not ready at 6:30pm. At 6:43pm I called and spoke with Brendan; he told me that he had a bunch of other dogs to get done and he was sorry. He transferred me the store manager; he apologized for the lack of communication on their part. We were reimbursed for the grooming but when my dog got home he looked as a child had done the grooming; he was supposed to have a round face! I am so upset; the communication is the least of my concern! Look at my dog before and after! He looks like someone chopped him up; not a professional groomer!
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July 2023 by zoe smitj
so i went to the grooming salon for my dog king. keep that in mind that they haven’t shaved his ears ever or anytime he has gone. Tuesday, he went to the grooming salon and they shaved his ears. they didn’t call me all they said was.. “ He had knots and stuff in his ear, therefore we had to shave them.” we are now currently sitting in an emergency room because when they shaved his ears.. they cut the flap and now it’s infected. I will be suing or filling a law suit. this is very unacceptable. Please be mindful of this.
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July 2023 by Herb Wilson
Quality of the fish and selection has gone downhill. I know this is a supplier issue, but should absolutely be addressed. 1-10 fish per tank and 2/3 of the selection is just tags with no inhabitants matching the tag.