-
June 2024 by Amy Smith
Fuzzy dead betta in a cup. Likely been there for days. Enough said.
-
June 2024 by Nitin Mcadory
Associate very pushy and told me they sell inhumane products in store
-
June 2024 by Nathan Heck
I've always had a great outcome when coming here, they always have what I need for my pets and the staff is always helpful and friendly!
-
June 2024 by Christopher Schneider
The store appeared dirty because it was old and needed upkeep. Ceiling, lights, and floor were in bad need of updates.
I used the grooming service for my dog. They did a good job and were polite and professional. I think they were a bit expensive but not out of this world.
-
June 2024 by Cheri Thompson
Great store. Great staff.
-
June 2024 by Alythea Hodges
The grooming dept is not well equipped for large dogs. I have a large Alaskan malamute that is very rambunctious. There used to be a groomer employed at this location that also owned a malamute who took great care of my dog. However, most recent visit was cancelled because the current staff is not equipped for dogs like mine.
-
June 2024 by Antwon Miller
My weekly pet shop. Customer experience is comforting.
-
June 2024 by C G.
This damn store in Frederick is so corrupt. I tried returning a bag of food and some old lady made it so difficult to return it. The bag is technically full and she made it so difficult. People don’t think before they act! This store sucks all the way including their idiot employees!
-
May 2024 by SR Allen
My primary concern is the lack of consistency and logic. My experience with Petco started out fairly good but has only gone downhill from there. I downplayed early flags (surly and indifferent frontline employees, unkempt/chaotic facilities, malfunctioning online accts and slow check-ins) because I rationalized that the end result outweighed the process. My attempt to arrange our 4th grooming was fraught with frustration. In response to advertising, I opted to take advantage of their "now offering walk-in services," promo only to be told they couldn't accommodate us because "walk-ins still need to phone ahead to confirm availability." They reserved an alternate appointment for days later, but before we could make that one, they contacted me to cancel due to a scheduling conflict so I ended up going to a different groomer for expediency. Earlier this week, I requested specific services on the website and chose a same day 2pm appointment from the available time slots listed for those services. Again, I was subsequently contacted to cancel because the groomer said there was not sufficient time to complete the service before s/he was scheduled to get off work that day. I rescheduled again for this morning. Despite having previously registered, provided vet records and being a repeat customer, I was asked to complete a pre-visit questionnaire. I was contacted later and told I must provide a letter from the vet stating that, despite my dog's (level 1) heart murmur, she was cleared for grooming. My vet provided the requisite info in an email with the logical caveat, "if she becomes stressed, discontinue grooming," then that became the new issue. By this time, I'd been trying to get my girl checked in for nearly an hour (on a workday). I reasoned with them that she had been there multiple times with no problem, received no negative feedback, and had no notes in her file. I shared that she has previously been serviced at my neighborhood pet salon as well as at two different businesses in another state where I travel to help care for a family member--all without incident. The employee then said that my dog was currently exhibiting anxious behavior. She was not. Hers is a rare breed that is not commonly familiar. She can simply present as hyper because, although she looks like a lap dog, she's an energetic/working breed. She is also very affectionate and attention seeking. Moreover, I would never nonchalantly risk the significant financial and emotional investments I've made in my pet for the convenience of a typical grooming service if I thought for a minute it would be life threatening. I've been pleased with Petco's grooming in the past and (regrettably) recommended them on my community social media page. I purchase their value add services, subscribe to their Vitality plan, and tip their techs generously. I even offered to sign an indemnity to remove liability, and they still refused me service. Go figure. Fortunately, there is no shortage of pet groomers in Frederick and surrounding localities.
-
May 2024 by Meghan Guthoerl
staff in this building are trying their best. shopping carts were all stolen.
-
April 2024 by Lindsey Olson
No carts in store. Employees not helpful or caring about the store
-
April 2024 by D A
Very bad customer service, rude and unfriendly staff.
Employees spend time talking between them, and one can't find help around if needed.
-
April 2024 by wendi carr
I found everything easily
-
April 2024 by Kris Thornhill
Was shopping for a bit had alot of clearance items when I finally went up to check out my stuff was not on clearance the sales associate was rude plus ask for a manager to talk to and they just didn't care
-
April 2024 by dawn buhl
Non working bathrooms for months now.
