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September 2024 by Jay Ferrer
We love our experience at PETCO, Frederick! Susan has been an amazing groomer to both of our Afghan Hound dogs, Ashley and Chase. She is very friendly and seems to be kind to our pups. They both look amazing after each grooming session!
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September 2024 by Lost Star
I recently visited the frederick grooming store and unfortunately, my experience was not what I expected. When I entered, I wasn't acknowledged by the staff, despite the fact that they didn't seem busy at the time. It felt uncomfortable being stared at without any greeting or assistance. After I asked for help, someone did come over, but the interaction made me feel like I wasn't welcome. Overall, it was a disappointing experience, and I hope they can improve their customer service in the future. I won't come back unless there is an improvement.
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July 2024 by Chiaa Delos Santos
I love how Skyler trimmed my dog's nail and giving him a bath. Thank you Skyler for taking care of my dog Rambo, we'll be back again.
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May 2024 by Lavender Quartz
Great! But it gets difficult to make an appointment or cancel one unless by phone or in person. The services listed online don't always unfortunately match the ones needed such as baths or brushing.Beyond that they handle with care, and they were always patient.
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May 2024 by Janis B.
Excellent grooming department. Very friendly and efficient staff. Will be returning. The store carries everything that I need.
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May 2024 by Karen Keller
Just horrible! We made a 1:00 appointment for a cut, de shedding, summer cut and nail trim. After not hearing anything by 4:30 I repeatedly called the grooming salon. No one picked up and the message gave me one option, when did I want to schedule a grooming appointment and someone would get back to me in a few hours. I immediately drive to the store. At 5:00 our dog was on the bench just being dried. Four hours was way too long for a nearly 12 year old old. She was the last dog of the day apparently. Why when her appointment was for 1:00. In addition, it was a horrible cut. Not even, definitely not a summer cut. We will not be taking any of our dogs there and will not recommend to any of our other dogs owner friends.
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May 2024 by Linda M.
Jose has been grooming my dogs for many years. He always goes above and beyond in skill, kindness, and service. We are always thrilled to have them in his care.
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May 2024 by Eugene Dougherty
great staff who took great care of my dog
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May 2024 by jefferson brewster
The staff was very helpful from start to finish and had answers to all my questions. They were very knowledgeable about the services and products they had to offer.
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May 2024 by S A.
My primary concern is the lack of consistency and logic. My experience with Petco started out fairly good but has only gone downhill from there. I downplayed early flags (surly and indifferent frontline employees, unkempt/chaotic facilities, malfunctioning online accts and slow check-ins) because I rationalized that the end result outweighed the process. My attempt to arrange our 4th grooming was fraught with frustration. In response to advertising, I opted to take advantage of their "now offering walk-in services," promo only to be told they couldn't accommodate us because "walk-ins still need to phone ahead to confirm availability." They reserved an alternate appointment for days later, but before we could make that one, they contacted me to cancel due to a scheduling conflict so I ended up going to a different groomer for expediency. Earlier this week, I requested specific services on the website and chose a same day 2pm appointment from the available time slots listed for those services. Again, I was subsequently contacted to cancel because the groomer said there was not sufficient time to complete the service before s/he was scheduled to get off work that day. I rescheduled again for this morning. Despite having previously registered, provided vet records and being a repeat customer, I was asked to complete a pre-visit questionnaire. I was contacted later and told I must provide a letter from the vet stating that, despite my dog's (level 1) heart murmur, she was cleared for grooming. My vet provided the requisite info in an email with the logical caveat, "if she becomes stressed, discontinue grooming," then that became the new issue. By this time, I'd been trying to get my girl checked in for nearly an hour (on a workday). I reasoned with them that she had been there multiple times with no problem, received no negative feedback, and had no notes in her file. I shared that she has previously been serviced at my neighborhood pet salon as well as at two different businesses in another state where I travel to help care for a family member--all without incident. The employee then said that my dog was currently exhibiting anxious behavior. She was not. Hers is a rare breed that is not commonly familiar. She can simply present as hyper because, although she looks like a lap dog, she's an energetic/working breed. She is also very affectionate and attention seeking. Moreover, I would never nonchalantly risk the significant financial and emotional investments I've made in my pet for the convenience of a typical grooming service if I thought for a minute it would be life threatening. I've been pleased with Petco's grooming in the past and (regrettably) recommended them on my community social media page. I purchase their value add services, subscribe to their Vitality plan, and tip their techs generously. I even offered to sign an indemnity to remove liability, and they still refused me service. Go figure. Fortunately, there is no shortage of pet groomers in Frederick and surrounding localities.
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March 2024 by Linda L.
This place is horrible. The service is bad and if you are lucky enough to get any help, they make you feel like you are bothering them. My last visit, I was greeted with," we close in 20 minutes. You must be out by then." I wrote the main office, made a case# and no response. Imagine that!
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March 2024 by Renn B. (rcmaniac623)
Amazing dog grooming service. Appreciate Tisha. She was wonderful.
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March 2024 by Kim Huynh
Amanda was a very knowledgeable and amazing groomer. She took short breaks during the appointment to make sure my dog was comfortable and had a positive experience. Highly recommend!
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February 2024 by mr barnes 1987
Jose is the best groomer thanks. Great at his job I’d prefer him. Been grooming my dog two years straight since she was a puppy thanks. Hard to book lol so do in advance. That’s how you know he’s great.
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January 2024 by kathlen kirrane
very good staff
