-
February 2024 by Dennis Farrar
Pep Boys is a scam. They refuse to give estimates and then over charge for service.
-
February 2024 by MICHAEL IDUN
Great service, Friendly and Professional Boss Team
-
January 2024 by Ibiza Cafe
I suspected a transmission issue. After dropping off the vehicle low oil level was found and full a diagnostic was done. Total $220.No other issue.After driving 70 miles the transmission failed completely and the vehicle had to be towed.Not a happy camper.I have trusted Pep Boys for over 20 years and always had a good experience.Unfortunately this time it was not diagnosed correctly.
-
January 2024 by IJack Cline
I just thought it took a little to long to put 4 tires on my car a little over 3 hours
-
January 2024 by Mali B.
Story time: I bought a car out of state and came to Pep Boys to get a state inspection. I brought my car in at 8am and they told me they would be able to get it done this morning since i was one of the only cars there. I call at 12 to see what the status is and they said my car was next. I call again at 4pm and they said they can't get to it today and that it would get done first thing the next morning. That is the 2nd time they told me it would get done "first thing in the morning" I don't recommend getting your car serviced here is you want a same day service or even decent service.
-
January 2024 by Steven the Vegan
Took way too long.
-
January 2024 by Dilanjan Green
Customer service was excellent checked in and kept in touch on the process and was able to get some repairs that were neededTechnician did a great job working on the vehicle and in a timely manner I was very pleased with my second visit to the Frederick location , will be returning for more services in the future
-
January 2024 by Kevin Ellis
They informed me in detail of what needed to be done, and why, and when I picked up the car they showed me in the engine what they had replaced why it needed to be replaced. That was very helpful and much appreciated.
-
January 2024 by Eric Khan
Straightforward transaction for tires. Nice staff.
-
January 2024 by hokysniper
Dropped off a 2018 F-150 for Md state inspection. Thought this would be an easy process as the vehicle is in perfect condition and only 6 years old with new tires and brakes. I usually go to my trusted mechanic but he’s out of town so I figured for $75 let’s give it a shot. I was told to drop it off and it would be completed by noon the next day. I call at 1pm the following day as I haven’t heard anything and the app doesn’t seem to change everytime I check it. I called 3 seperate times to check on it and it’s finally done at 6pm an hour before they close. Guy calls and tells me it failed due to the front shocks and rear passenger shocks are all “leaking” and continued to give me a quote for repair and asks me if I would like to proceed with these repairs for $1475. I recently sprayed wd-40 around some minimal rust in the surrounding area which got on the dust covers around these suspension components before taking it to pep boys in Frederick for inspection. Any credible mechanic would know this by looking considering they don’t leak out of the top they would leak out from under the dust cover. I explained this to the guy on the phone and asked to speak with a manager. He tells me the manager is there but not working, only there to work on his personal vehicle in the shop. So I ask to speak with the mechanic who failed my vehicle and made this decision. Ofcourse the guy at the front desk tells me the mechanic’s gone for the day. So I take my truck to another inspection shop and it passed with flying colors and they laughed about the suspension and said it looks and is operating perfectly. Long story short this place is offering a $75 inspection and ripping off people by failing on state inspection for quick easy repairs and charging a ridiculous amount for them. Do not recommend!! I called for a refund after the other shop/mechanic passed it and was told by the manager at pep boys to show up with a md state trooper to “prove him wrong” and then I would be offered a refund. What a joke
-
January 2024 by Maureen DuVall
The service was great! Dave at the front desk explained everything to me in a way that i understood and gave me estimates for prices on services that should be taken care of in the future.
-
January 2024 by Tristan BC
I dropped my vehicle off for an oil change, though, was slightly concerned about how long the service may take as they seemed busy. Sarah ensured that they got the job done as quick as possible. 45 minutes in and out. Not to mention great pricing. Thank you!!
-
January 2024 by Sean Eliot
Made apt for 2:30p, got there at 2:15p they said regardless of my apt time it would be 2-4hr wait, I had a nail in my tire that needed to be plugged so I said I would wait. The guy looked at my tire and said they can’t fix it that it wasn’t on the flat part so I left because I knew they just didn’t want to do it. I went somewhere else and it was fixed. I don’t recommend going here and definitely don’t recommend online apt cause they don’t care about what time you make it for they treat you as a walk in.
-
January 2024 by Lakeisha Paige
Very professional and customer friendly. I was in and out with no issues.
-
January 2024 by Mario Fajardo
Quick fast and friendly
