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February 2024 by Lin K.
Great classes, felt really good to be moving again without worrying about re-injurying myself. It's a little pricey but the small classes and instructors there to run the class works a lot better than just being thrown into a gym
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January 2024 by Lina Gage
This gym is quite dated, smells weird like wet dirty old rugs, or wet socks, lol. Lockers have been broken in the women's locker room for over 2 years, and nothing has been fixed. It does have good equipment but oftentimes it is out of service, and is so packed you are limited.Unfortunately, I heard there is no intention to upgrade this gym anytime soon. I'm not sure if I want to continue to be part of it.Seriously, considering a home gym. Have been going to orangetheory for almost 6 months while still paying for this because you still benefit from this type of equipment.I called to merge my husband's and my account into one family account, and I was told my price would increase. Definitely wish there was a Merritt gym nearby!It's unfortunate that Hagerstown OLF is sooo nice and this one is sooo outdated and we pay about the same! Time to upgrade this gym come on, the leadership team. Listen to your customers!
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January 2024 by Incredible Mojo
Great place to workout. No judgements, just people who share your fitness goals. Good trainers.
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December 2023 by Jonathan C
This gym is quick to take your money and add “additional fees” but they can’t seem to explain what they are for. I have been trying to get someone to explain to me where it states any of these fees and when it was explained to me. Now they want me to pay an additional $400 just to cancel. Absolutely crazy. If you are looking to join a gym skip this one, unless you are okay with paying extra fees for a mediocre gym.
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November 2023 by Jacob Premich
I have been a member of one life for 4 years in Hagerstown MD. Recently moved to Frederick MD. This gym is very dated, with old and worn-out equipment, and the bathrooms are not well maintained either. The showers are often dirty and the lockers are broken. It’s also very dark inside the gym, which creates a gloomy atmosphere. The staff are friendly enough, but they don’t seem to care about the quality of the gym or the satisfaction of the customers. I don’t think this gym is worth the money. I would not recommend this location.
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September 2023 by Sitanshu Kumar
Very poor management & training team with little customer orientation and a very sales oriented approach. We were persuaded to join the EP program which is a very standard set of exercises that can be obtained through any internet program or app. The true value is in personalized coaching, of which there was very little customization based on issues discussed. Feedback on progress/assessments were also performed only when asked for with a lot of defensiveness to try different approaches when the results were not obtained.The final cancellation process was the worst where the team led by Mason & John stopped replying or started providing very curt responses to requests for cancellation - shows they do not understand the concept of returning customers or probably care less about them.Also realized that I was probably a victim of fraud where I was made to sign a 12 months agreement with making it very difficult to get out of without penalties when I clearly remember it was told that the cancellation process had a 30 days notice that I was happily willing to bear.Would most likely avoid dealing with this group of folks again or go in with my eyes wide open without an iota of trust on what's verbally told to me.The General Manager (I think Bill), is a gentleman and our interactions with him, though limited have been very pleasant and professional. I hope he takes note and makes a few necessary changes to retain customers.
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September 2023 by Ken Sanger
Courtesy wiping down the equipment after use and putting away the weights is the exception here, not the rule. At least never enforced. Small facility that is always crowded.
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July 2023 by Cathy Wu
Very rude staff. I just moved to Frederick and was in search of a suitable fitness center. I decided to try Onelife Fitness - South Frederick and applied for a free pass. When I get there, the staff (maybe manager) very suspicious about my driver's license (flipping it back and forth hastily), and says I cannot use it because I am not local resident. While I understood their policy, I politely asked for more information about the membership options. The staff was extremely rude and just give me a number of the price, without any additional details or explanations. When I requested further information, he simply gave me another number and mentioned it was the price for accessing all fitness centers. That's it. He seemed like not wanted to talk to me at all, and was solely focused on making me pay or leave. I will never return to this facility!
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July 2023 by Sarah Yearwood
Mason has the absolute worst customer service I have ever experienced with a company. On two separate occasions, he was extremely unhelpful and unfriendly. Working at a gym includes a lot of customer service, and if you have zero amount of that you should not be working with the public. Onelife Fitness needs to investigate and replace Mason if they want to keep customers.
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July 2023 by Jessica Jones
The staff at the gym is friendly but trying to cancel was a nightmare. I asked member services for confirmation of my cancellation and radio silence or dodging the question is what I got. I've asked more than once for confirmation of cancellation. It really shouldn't be so difficult.
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May 2023 by Haley Dilley
Nice gym with nice equipment, just rude and unsociable staff. Jonny and his staff were much friendlier.
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May 2023 by Chris Edler
Being a long time ONELIFE gym member, I sometimes try new locations just to change things up. This gym was obviously another gym purchased by ONELIFE and upgraded. Although the place has had a face-lift, a lot of the equipment is dated but that doesn't mean it's not good. I love that they have lots of Hammer Strength machines as I have used most of them over the years at different gyms. If you need 2.5 and 5 lb plates good luck...you will have to search the gym floor.One thing that is particularly disgusting is the men's locker room, showers, and sauna. ONELIFE should really close the location and gut that area because it's one of the most disgusting locker rooms I have seen in my 40 years of gym going. Flooded water pudding around the shower floor, mold, rotted wood, tiles falling off, dirt....just disgusting. Its beyond what could be achieved through a deep cleaning. The dark dingy sauna has trash under the bench, and just needs to be gutted. Knowing the high standards of ONELIFE....surprised it hasn't been taken care of as a priority.Still, a decent place to get a workout and I am sure it will only improve as time goes by now that ONELIFE is owner.
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April 2023 by Laurie Barnett
I’ve been using this gym for years. I’m returning this time again because I think for the price it’s the best option around at the times I go it’s never crowded. They did some upgrading and removed the stuff that wasn’t used. This time around returning to the gym I’m commuting in from another city because I work in Frederick. I have to use the showers and facilities before work and I just have to say the ladies locker and shower room needs to be redone so bad. For what I just paid for in personal training sessions and everyone else, we deserve nice showers and locker rooms.
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March 2023 by Jose Antonio
As a gym, it has a lot of the machines and equipment that I need but when it comes to cleanliness, this location needs A LOT, and I mean A LOTTT of help and tbh the customer service is not that great.However, my main issue is with how f’in gross they keep their men’s locker room. The men’s locker room is disgusting, the showers are gross and the suana…don’t get me started, it looks like it has never been cleaned! I was even told by a trainer that he wouldn’t go into the suana bc it’s never been cleaned since he has been working there, and he has been there for years. Also, it’s super frustrating when they run out of plastic laundry bags to put your sweaty cloths or towels in. As of today, it’s been a week and a half, nearly two weeks since they have ran out of plastic laundry bags - unacceptable! It’s like they order one at a time and then when it runs out, it doesn’t get fulfilled for weeks. And when you bring it up to someone they say “oh idk, I’m not in charge of that”. Like how hard is it to order that in bulk? As members, we pay dues and fees and not having tissues, paper towels, sometimes toilet paper and plastic laundry bags is simply unacceptable. Do better OneLife
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March 2023 by M Shah
It’s a great gym with excellent trainers and staff members. Great varieties of machines with awesome deadlift section.