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October 2023 by Travis Bewley
Awesome team. Highly recommend going there. I believe the guy I worked with was Alan and he did everything he could to make the experience as fast and smooth as possible. Professional and friendly experience!!
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September 2023 by M
I brought my car in for a state inspection and am so grateful for these guys. This is an attentive, honest and smooth shop. I was treated with kindness by Chris on the phone before service, even when asking a million questions... plus, upon arrival to pick up my car, the handsome Viking man had my keys and paperwork in hand and ready to roll. Will definitely be coming back here if/when necessary.
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September 2023 by Marc
I brought my car in for a state inspection and am so grateful for these guys. This is an attentive, honest and smooth shop. I was treated with kindness by Chris on the phone before service, even when asking a million questions... plus, upon arrival to pick up my car, the handsome Viking man had my keys and paperwork in hand and ready to roll. Will definitely be coming back here if/when necessary.
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September 2023 by Mike Matthews
The sales are shady and technical, the salesman are just as sketchy. I brought my Toyota in to get an oil change. I had a coupon for 39.99 oil change. Brought it in, got charged full price AFTER they did the work because that sale didn't include the specific oil my Toyota needed. Would of been one thing if they told me BEFORE they did the work, but they didn't. I now realize it's just cheaper going to the dealership. Highly disappointed in a company I trusted for years.
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September 2023 by Alex Lare
These guys try to charge me $1350 To do a full Back axle break rebuild. They assured me that my back break. Drums exploded and everything is ruined. I immediately knew they were trying to scam me. So I took my car to the Honda dealership And they only charged me 350 and said the only thing it needed was front rotors and pads. Definitely avoid this scam place at all cost.
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September 2023 by N
Severely understaffed not enough people to work on all these cars that they got and all these appointments they have every day they need to have at least I’d say three technicians and one in office manager minimum every day maybe not on Sundays but every other day at least at the location I went to is slammed so it would make sense for the company as well I know they’re trying to make money, but what I saw on several different days they could’ve made probably at least an easy couple of grand more if they just would’ve had another tech there steady change in oil changes as you know, most people are using synthetic that’s 100 and some dollars a pop You know and then usually people want their tires and everything done so you’re making you know you’re probably clocking $200 in a course then I had some quick zone get with it or go bankrupt I don’t know I’d like to see Mr. tire come back to what it used to want to be where they could beat everybody’s prices on tires and their service was awesome and you made an appointment and they was waiting for you. They knew you was coming in and got your stuff in and out as fast as they could , I want that Mr. tire back
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June 2023 by Rich
I came in to Mr.Tire about 6:30pm which they closed at 7pm i just got off and noticed that my truck had a nail in the tire. When I got there Allan helped out right away. They were able to plug my tire only took about 15 min. I appreciate Allan for helping me my tire was going completely flat, got me in and out very nice.
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June 2023 by Mark Strickland
Brought in family suv for 4 new tires, oil change and wiper blades. Done in under two hours. Great service and great stories about vehicles arriving looking like the YouTube channel "just rolled in". They see a lot of vehicles that aren't safe to drive due to rust. Just remember you get what you pay for, so if you want cheap repairs or diy help maybe check YouTube. Mr. Tire Auto service is for quality service and repairs to keep your vehicle safe on the road. Safety is not cheap. My life is worth the cost.
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June 2023 by Scott Mueller
I had a very tough situation this morning. I woke up and my Jeep was dead and I had a sales meeting to get to up in Hagerstown. Mr. Tire got me in very quickly and installed a new battery in no time. I made the meeting on time thanks to everyone at Mr. Tire. The price was great as well.
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April 2023 by Curt. P.
Today (4-12-23) I went to Mr Tire to have new aftermarket wheels swapped on to my stock tires for my Bronco. I couldn't be any happier with their service! The gentleman working the counter (I think his name was Terry) was extremely friendly, knowledgeable and helpful. He told me that one of the technicians left early for the day, but he would still try to fit it in and get it done before they closed. I dropped it off at 5 and he kept me updated with the progress. Closing time hit and they weren't done, but he told me they would get it done even though they were closed! They packed up the old wheels nicely and loaded everything up for me. They even took the Bronco for a test ride and took the time to shine up the wheels, even though they were closed at this point! These guys are great! Go see this Mr. Tire for all your automotive needs. I couldn't be happier! Outstanding job!!!
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April 2023 by Daniel Mosemann Jr.
An emergency repair, no appointment, completed during their lunch break. Very impressed with professionalism displayed in light of the imposition. From start to finish, we were treated with courtesy and respect. Didn't catch names, but this occured at your Frederick, MD location on Mar 11, 2023. We were visiting from PA and just starting a 3-day weekend... these folks "saved the day" and our trip!!
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April 2023 by Megan Turcios
I have been a regular customer for 15 years and have never had a bad experience at Mr. Tire (specifically the East St. location in Frederick, MD). The most recent visit was this week with some surprise repairs/replacements. The staff member at the desk (Kyree) was exceptional! Above and beyond helpful, patient, knowledgeable, and friendly, and while I don't know the name(s) of whomever worked on my vehicle, it is running beautifully now that I have it back, which it DEFINITELY wasn't when I turned it in. My vehicles are never returned to me with any more dirt or grime than they came in with, and the little things are appreciated - like my never having to spend half an hour readjusting seats and mirrors again because I'm very short, the radio is never blaring, etc. 10/10.
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April 2023 by Shydae Jackson
I came across Mr.Tire years ago and the store manager Peter helped me out a lot when it came to getting tires and services done. I wanted to say that he never let me buy anything without being informed about what I was buying and why I needed it at the time of service. I put 100% trust in him and his shop. If you need work done please come see Peter and Chris. I trust his shop and will always trust what other shop he tells me to go to. He doesn’t rip people off like I’ve seen and heard that other people did that work for this company. In my opinion they need to restructure and make sure they have the correct people managing their stores like Peter and Chris and not stealing from customers or the corporate company.
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March 2023 by Devante Harden
My service tech Peter was amazing! He delivered on all his promises and ensured everything was torqued to spec the TPMS worked flawlessly with my system and the alignment was within guidelines.Due to Peter alone I will always come to this Mr. Tire Service Center.
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January 2023 by Troy Houston
We were quoted prices that were not close to the final price. Additionally, we asked for a coolant flush. As soon as we got home a "low coolant" warning came on. We had to take it back and leave the car another day. It literally took all day for you to tell me you didn't bleed the system. We had to take 2 extra cab rides to the location to get the car right. When we asked for some consideration for the job being done wrong, we were told they would have to talk to corporate. That was two days ago and we still haven't heard from anyone.
