Mobile Phone Accessories in Frederick, MD

“I’ve been in need of a camera lens repair on my iPhone 13 for weeks. I just happened to come across this business at the mall and he had my phone repaired and ready to go in less than 15 minutes. Highly recommend!”

“Evan was so fantastic helping me with my many (many!) phone problems. He talked me through the entire process. He helped me figure out the best phone plan for my family. He also talked me through all the options for a new phone for my daughter and then he helped me set the entire phone up. He made sure that everything transferred just right. This was a very complicated situation and Evan made it so simple. I really appreciate the time he spent and he was very patient answering all my questions!!! I highly recommend this store and big big thanks to Evan!!!”

“Great service! I dropped my phone and it got cracked and started acting up, I was able to walk in and leave my phone while I went to a work meeting, and they were very flexible with when I could pick it up even if my meeting ran late and it was past store hours. Price was also very good compared to other quotes I received from other stores for a screen replacement.”

“My time with Rebecca was great. She absolutely knows her work, very seamless and polite. She was very professional and set my new phone up in no time with very pleasant conversation. She should be rewarded for the great work she performs every day. Great service and excellent customer service!”

“Darryl was my store representative and he was more than helpful! He made the experience effortless with his positive attitude and efficiency. I couldn't be more satisfied with my visit!”

“This AT&T is the absolute best. I've had a phone issue for the past week and a half. my phone kept on saying I was not registering the network, I called Samsung technical support twice, I called AT&T technical support twice, and I went to 2 different AT&T local stores in Hagerstown and none of these people could fix my phone. I came to this AT&T in Frederick Brian this young man has patience he took his time and within 15 minutes he did what all these people cannot do in the last week and a half. They tried to get me to buy a new phone which was not the issue so Brian thank you I truly appreciate you.”

“Today I visited this store to get assistance with a claim for a lost device. This is the second time I came to this store for assistance, and both experiences were incredible!

Danny was the Verizon Rep who helped me the first time I visited this store on Spectrum Drive. He spent an incredible amount of time helping me to understand how to use all of my new devices. He was patient, understanding, and extremely professional.

Today, I worked with Logan, a second Verizon Rep at this store who helped me to file my claim with the insurance company. It was an extremely difficult process for me to do at home. Logan called the insurance company directly, and he helped with every single detail of what needed to be completed in order to file the claim.

In addition, Logan and Brandon (the Verizon store manager) went through my Verizon account, and they actually managed to lower my.bill each month!

I cannot recommend this store more highly for service! I taught business education and the marketing program in the Frederick County Public Schools for 39 years, and I always stressed to my students the importance of providing excellent customer service in the business world.

These three gentlemen exemplify “outstanding customer service”! They are exactly the type of employees I encouraged my students to be when they entered the work force.

They are outstanding role models for other Verizon representatives! I highly recommend this store to any customers who need help with anything at all related to their Verizon account or their devices!
You will never find a Verizon store anywhere in the State of Maryland that will provide a better experience! ✏️???????”