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December 2023 by John Naille
My Special sells Lady Janell is a Very Excellent Associate she has Helped me with all my Diamond needs!!!
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November 2023 by Jennifer Jacobs
Janelle and Victoria are so sweet. I love going in here they’re always helpful
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October 2023 by Cherish Charles
Although I was greeted promptly and with a smile by the first visible employee I saw, I was sent to be helped by the only other associate in the store who was on the phone with another customer. She asked me to wait for a moment while she wrapped up her call - at which point I’d already been waiting for several minutes before she acknowledged me and asked if I would wait for am additional moment while she finished her call. I asked if it would be better to leave and come back, but she said no. However, she did not wrap up her call and after 7-8 minutes I left to shop somewhere else. I came back 20 minutes later and she was still on the phone and unavailable. I ended up being helped by the only other employee and never received an apology or an acknowledgement of the time I spent waiting. Due to the poor service experience offered at this location, I would not recommend shopping or visiting here unless you have ample time to waste. And since Jared will also inspect and clean jewelry purchased at either Jared or Kay’s- I plan to do all of my shopping and maintenance there. The store is much nicer and the staff are better equipped to minimize wait time.
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October 2023 by Cece Charles
Although I was greeted promptly and with a smile by the first visible employee I saw, I was sent to be helped by the only other associate in the store who was on the phone with another customer. She asked me to wait for a moment while she wrapped up her call - at which point I’d already been waiting for several minutes before she acknowledged me and asked if I would wait for am additional moment while she finished her call. I asked if it would be better to leave and come back, but she said no. However, she did not wrap up her call and after 7-8 minutes I left to shop somewhere else. I came back 20 minutes later and she was still on the phone and unavailable. I ended up being helped by the only other employee and never received an apology or an acknowledgement of the time I spent waiting. Due to the poor service experience offered at this location, I would not recommend shopping or visiting here unless you have ample time to waste. And since Jared will also inspect and clean jewelry purchased at either Jared or Kay’s- I plan to do all of my shopping and maintenance there. The store is much nicer and the staff are better equipped to minimize wait time.
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August 2023 by Christy Erdman
Love this place! Excellent customer service. There's is the only person that I trust with my jewelry. She is the only one that explained the fit of my rings being different because of wearing an enhancer.
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August 2023 by Maly Vasquez
Lady's at Kay were phenomenal! So sweet and helpful. Special shout out to Victoria for all her patience. Amazing staff ?
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August 2023 by Carolyn Wivell
These women at this store gave me excellent service today! Great recommendations and good help with my beautiful rings!!!❤️
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July 2023 by Sara malong
Victoria was extremely helpful and was a huge inspiration! I appreciate her to the fullest.
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May 2023 by Savanna Kegel
Therese is an absolute delight. She's the reason I shop with Kay! Someone please give this kind lady a raise.
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March 2023 by Tiffany Adair
Kaylin was great!She got my account information all together. She helped me get my rings fix too. Thank you for your help K!
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October 2022 by Senal T Mul Kapuge
This place is terrible the customer service is awful they straight up lied to my face...go to the other jewelry stores across from them.I ordered special ring for my wife they said it’s gone be ready 3weeks but after that I call them ask what day I can pick up my ring after that they let me call warehouse and find out . After that they didn’t call me back so I have to call again and asking what day my ring ready they said or I am sorry I don’t now what day it’s gone ready . This place is not recommended for anybody go because they lie for people lot .
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May 2022 by Beth Waldrup
The manager of this store, Victoria Koontz, has helped me numerous times with gift purchases. She goes above and beyond to make sure I get what I need, when I need it.
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May 2022 by Armando Malvone
Ms Victoria has always made us feel welcome. Her professionalism is 1st class. Very knowledgeable. Thank you Victoria
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May 2022 by Katy
Went to Kay jeweler's to get my rings fixed and they came out beautifully the lady was extremely helpful and very nice.
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May 2022 by Michael
I went in and had my wife's ring repaired at this location and had a wonderful experience!! Couldn't recommend this location enough!!! THANK YOU!
